Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid the application fee and deposit for reserving one of the studio units at 3150 studios on May 24, 2024, with a guarantee that the unit will be ready to move in by August 1st week. On July 25, 2024, 2 weeks before my expected move-in date, I was informed that the unit would not be ready for moving in until October 1, 2024. This had a huge impact on me in the following ways:1. Financial Impact: I started looking for an apartment that fit my criteria and made my reservation 3 months before my move-in. With just 2 week notice it had a huge financial impact to find temporary accommodation, make cancellations for existing travel plans in ************ Temporary accommodation offered was financially over my committed amount of $1275 and others were in a substandard and unsafe location. 2. Mental harassment: I live alone in ****** with no family around. This situation made my work suffer. I was under mental pressure to find temporary accomodation, cancel travel plans and do moving twice.Additionally, while contacting the new property manager on August 22, 2024, I was informed that the notice I was given was false and the unit was actually ready for move in! So all the struggle and financial impacts that I had to go through were for nothing. I demand the following:1. Refund my Application fee: $45 2. Refund of my Deposit fee: $400 3. 6-month interest on my Deposit and Application fee at current savings account interest rate of 5%: $151 4. One-time moving expenses: $1800 5. Added cost of temporary booked accommodation: $2,766.6. Travel reservation cancellations and rebookings: $600 7. Mental Harassment and loss of productivity at work damages: $1000 Total Amount: $6,762 Despite being in regular contact with them and following up multiple times, I have till date not received even deposit refund from the company. They contacted me about a cruise offer which also involved paying out of pocket expenses that I had immediately rejected upon receiving information.

  

  Business Response

  Date: 10/16/2024

  This has been resolved, I met with Shivani at my office yesterday and she is happy with our response. 

  Thank you!

  Customer Answer

  Date: 10/17/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22391199, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:03/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  03/28/24, Called Westwind Village number went directly to San Mar corporate. We spoke to someone they said we needed to wait until the next day. Our fridge had broke down when we were at work and food spoiled and that wasnt considered an emergency. Next day 03/29/24 we called the phone directly transferred over to San Mar instead of the manager. My husband spoke to ******* and she stated that our manager ****** was on lunch and that they would notify maintenance to look at our fridge. Hours passed no one showed up, so my husband called again and again spoke to corporate office and assured they were going to notify maintenance again. 4pm My husband calls me to let me know no one has came by still so I stepped out from work to call San Mar I did ask for a supervisor, but was ignored and all she stated was they remember our call from previously and asked us to wait until maintenance shift ends at 4:30 that she was going to reach out once again to make sure he comes before. No one came out and it was after 4:30. She told me to call before 5 PM to see what they can do to fix it. We did that called and again nothing happened just false promises. I got out of work at 5:30 I called It was after hours number, and I demanded to speak to a supervisor and they just transferred me to manager ****** personal phone and she informed me that she was on vacation and had no idea of what was going on. I am appalled We have lived here for almost 4 years and have never been treated this way we have small kids and all of our food is spoiled so we are asking to be reimbursed for food spoiled. San Mar was completely uncooperative, We had to purchase our own fridge because we cant be without food. We are upset about being lied to not only about them sending someone out, but also not being honest about the manager being on vacation because they stated she was in office. We dont blame manager ****** she is amazing we know if she was here she wouldve gotten this issue resolved right away.

  

  Business Response

  Date: 04/03/2024

  ******* and I discussed this. We are refunding the resident $200.00 for lost food while the refrigerator was out. This was a misunderstanding and should not have happened the way it did. The manager was on vacation and the maintenance man was new and should have followed up with the corporate office. This has been resolved. 

  Customer Answer

  Date: 04/03/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  We greatly appreciate how SAN MAR Properties, Inc. has quickly responded to this issue and are more than satisfied with the outcome that we agreed on. We want to thank each and every person from SAN MAR who reached out and made sure we were taken care of during this process. We wish nothing but the best for SAN MAR properties and look forward to continuing our business with them, as their tenants.   Thank you!

• Initial Complaint

  Date:06/22/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Minnewawa Apartments *** ********* **** ******* ** ***** (5*** *******5 - San Mar Properties 6*** * ****** *** ******* ** ***** (**** ******** is reporting a bad credit rating on Transunion. This was nearly 8 years ago. 2 Months ago when I found out about “owing” anything I called San Mar, they had no record all they could say what "Not seeing an eviction or any paperwork, so I don't know". They gave me the number to their collections department where they said they didn't see anything either, so I called back in hopes of getting someone that knew anything and all they said was that's old we don't know. That leaves me with no idea what to do, no way to secure housing anywhere and stuck in an abusive relationship and no one can explain anything to me. I have all photos pertaining to this rental, everything was left in good order.

  

  Business Response

  Date: 06/22/2023

  ****,

  We do have record of both your phone calls. When we spoke to you, we asked that you call Capital Collections. They do have a file for you, please ask for ****** – ****** will help you with payments if that is what you need assistance with. We also left a message on your voicemail. The phone number to Capital Collections is (**********

  
  2 months ago when you called, we directed you to capital collections at that time as well. 

  You may call me if necessary and we can perhaps get on a conference call with the collection company if necessary. 

  A**** ******* **