We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Funeral Homes

Accu-Care Cremation & Funerals

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Funeral Homes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/18/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/22/2022 I signed a contract and invoice for the total costs of a cremation of a family memeber, which subsequently occured. Included in the cost was $120 for 5 death certificates. I have called multiple times regarding the death certificates which I never received. I live in **************** and made several trips to So Cal to deal with estate issues. Family members had to pick up death certificates at Vital Records in order to deal with estate issues. I asked ********* at ********* to send me the Certificates I paid for or refund the money. I have not received either. At this point, 3 months after the cremation, and having to pick up certificates ourselves, I would like a refund. I never get a return call, and only emergency services is answering their phones. It really looks like a terrible business.

    Business Response

    Date: 05/30/2023

     We sincerely apologize for the inconvenience and frustration you experienced regarding the death certificates for your family member. We understand how important these documents are for handling estate matters, and we deeply regret any delays and miscommunication that occurred during the process.  Upon reviewing your case, we found that an incorrect Social Security Number (SSN)was initially provided, which caused a significant delay in obtaining the death certificates. We take full responsibility for this error and understand the added burden it placed on you and your family. Our team has already issued a full refund to you for the cost of the death certificates you paid for.  We also want to assure you that we have implemented measures to prevent such errors from occurring in the future. We have revised our documentation process and enhanced the accuracy checks to ensure the correct information is collected from our clients.  Please accept our continued condolences on the loss of your loved one. 

    Warmest Regards, ***********************, Director of Family Services at AccuCare Cremation

Accu-Care Cremation & Funerals is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.