Business ProfileforTerra Universal Inc

Dignity ********************** placed an order for a sterile room stainless steel table from Terra Universal on 10/5/2021 and paid $1,647.66 for the order. The table was delivered on 10/7 and forklifted by a delivery company to the pharmacy. Upon inspection of the table same day, we found out that the table was damaged - it had a deep dent and scratch in the middle. We also noted that the table was sent out on the pallet without any box , it had just a thin paper cover on the top. Immediately we contacted the seller via email on 10/7/21 reporting that the item was delivered damaged (***************************, BS Mechanical Engineering, Sales Associate ************** Direct ************** Fax **************). On 10/12/21 we received a response from ***************************** ***************** ************** Direct| ************** Fax **************) stating that they would work on getting the damaged part replaced. However, the seller is asking us to ship back the stainless steel table on which I had to respond back informing them that our pharmacy does not have the ability to package heavy SS table and place it on the pallet - it requires a fork lift. Since the company cannot arrange for a pick up, ***************************** offered a store credit back - I had to refuse store credit option and asked for a credit back to the original payment method ***** card). My request was declined and my emails have being ignored. Terra Universal is not capable to provide a proper packaging and consequently delivery of their products to customers without any damage. They kept apologizing for inconvenience assuring that would reconsider their packaging practices however it does not solve my issue. I received a damaged product and requesting to honor the credit of $200 back to **** card (original card used to pay the invoice). I will NOT accept it as a "store" credit since Terra Universal have unacceptable packaging practices and cannot guarantee to customers that product would arrive intact.