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Business Profile

Used Car Dealers

Auto Republic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

This profile includes complaints for Auto Republic's headquarters and its corporate-owned locations. To view all corporate locations, see

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Auto Republic has 3 locations, listed below.

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/26/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tackled extra charges onto the price.Not issuing refund in a timely manner after being over funded.

    • Initial Complaint

      Date:02/04/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Car offered online for approximately $17700. When I sit down with the manager, he gives me a quote of over $22000, including over $2000 of unwanted add-ons. After telling him I dont want the add-ons, he tells me and my wife to sign the quote as a gentlemans agreement in an attempt to coerce us to pay the price he quoted us before going any further. We asked to see the contract language regarding the add-ons, and he refused.

    • Initial Complaint

      Date:11/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 20th, I purchased a 2012 Land Rover LR2 from Auto Republic in Fullerton, remitting the payment of $12,500 for the vehicle through a cashier's check. Unfortunately, shortly after acquiring the vehicle and covering a mere 24 miles, it experienced a breakdown, specifically attributable to a malfunctioning alternator. Due to work commitments, it took me two days to return the vehicle to the dealership.Upon retrieval, the check engine light was extinguished; however, this proved to be a temporary resolution, as the issue recurred within 50 miles. ************* I have returned the vehicle to the dealership on five separate occasions, with the problem persisting. Despite their attempts to rectify the matter, including clearing warning lights, the underlying issues, encompassing a fuel intake leak, vacuum leak, a malfunctioning fuel injector, and a faulty catalytic converter, remain unaddressed.Regrettably, the dealership has been uncooperative in furnishing documentation pertaining to the undertaken repairs, and interactions with their personnel have been marked by rudeness. Expressing dissatisfaction with the unreliable nature of the vehicle, especially given my profession as an Uber driver, I proposed an exchange for an alternative vehicle. However, the dealership has declined to cooperate or explore viable solutions.This lack of responsiveness has left me disheartened, as I invested $12,500 in a vehicle that has proven to be consistently unreliable, breaking down in close proximity to the dealership. I am deeply disappointed in the overall service provided by Auto Republic, feeling that my consumer rights are being disregarded. It is disconcerting that, despite having alternative vehicles on their lot they chose to hold onto my car for days with no explanation on the work they did i had to rent a car to take care of my obligations Auto Republic is unwilling to accommodate any reasonable resolution. I caution others against engaging with this establishment and express my dissatisfaction with the current state of affairs.

    • Initial Complaint

      Date:11/13/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/28 I bought a 2017 jeep wrangler. On 10/29 I discovered a large coolant leak, on 10/2 we discovered a loud clanking noise when turning the wheel. On 11/3 I went to the dealership to ask to rewrite the contract (requested by our credit union) and told no, I then asked if I could return the vehicle due to the issues weve been experiencing and was told no. The sales manager told me Im not going to waste my time with you. On the way home from the dealership 11/3 the check engine light came on, traction control light came on, and we lost all power to the engine. On 11/7 I attempted taking jeep to dealership in hopes of getting these issues repaired through the insurance we purchased with the jeep and was told the insurance doesnt kick in until my first payment is made with the jeep. The attendant did however test my battery and determined I needed a new one soon as my current one was low. I left the dealership without having any maintinence completed on the jeep.

    • Initial Complaint

      Date:10/17/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a car with them and I did not receive full details on the car and they all so said to me that once I finish paying them that the following month the bank will start there payment.on the second payment the bank payment comes and it's due.

    • Initial Complaint

      Date:08/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I turned in my 2011 Kia ****** as a down payment to Auto Republic for a 2014 ***** Silverado I work near the dealership and went to check out their vehicles after work. after three weeks my Silverado begun to feel shaky when switching gears. I was involved in an auto accident at working that required me to take a week off of work delaying me to go sooner to the dealer. When returning to work I went to the dealership soon as I got off to let dealer know about the shaking. They kept my *********** took a ride back to the *************************** where I live. I went back to the dealer the next day and was told I was past 10 days of one month warranty and my transmission failed. They are charging almost 5k and said they can contribute 700.I am left without a vehicle now, and debt to repair this truck that is costing me 32k.

    • Initial Complaint

      Date:02/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      December 27, 2022 2016 Black Land Rover HSE Paid $26,000.00 paid in full Miles ****** After driving it twice First time from Fullerton to Claremont 12/29/2022 Second time 1/12/2023 Fullerton to *** Driving back from *** on 105 freeway on 1/15/23 the car felt **** and shaking and i had to pull over due to some smoke coming out from the hood.Then my car was tow by the police to my house in Fullerton and stayed parked in my drive way. I waited because i had to focus on work due to preparing the **2 for work employees. My husband tow the Land Rover to ******* Hill on 2/13/23 Miles ****** and then a few days later that's when he got a called from Land Rover stating that it needed a New Engine. Before selling the Land Rover Auto Republic send the vehicle for repair on 11/23/2022 mileage ******* for Fuel Pump Replace Maintenance Inspection completed Tire condition and Pressure checked Land Rover of ******* Hills had it for one week.The vehicle was send back to Auto Republic on 11/29/2022 Then Auto Republic Sold the vehicle to us on 12/27/2022 We told the sales guy that there was a triangle with and exclamation (warning sign) on the dashboard but he said it was okay all of the services were done. We trusted the sales guy that everything was great due to him showing us that the car was taken to be inspected on 11/23/2022.That the light will go away.I called twice on 2/18/2023 the Auto Republic to get this resolve and with no luck they don't want to help me.Due to it was services by Land rover of ******* hills for fuel pump replacement and probably it was not replace right this must of damage the engine and now it requires a new engine. I call Land Rover on 2/18/2023 but the service **** does not work on the weekends.i just want both companies to take responsibility for a vehicle that should of been in good working conditions to be able to sold to a customer.On Monday 2/20/23 i am getting a call from ******* hill ***** Rover to see how much it will be to replace the engine to a new one. I don't think that my husband or I should be paying for this new engine due to the negligence of a repair that went wrong and the dealership not inspecting the car with warning lights on before selling this car.Please, I asked for your help so that both of these companies are liable for paying for a new engine.I only droved this car twice and now it needs an new engine? Sincerely,*********************

    • Initial Complaint

      Date:07/20/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 1st 2022, I purchased a 2013 ****** Forester 2.5X from Auto Republic on *******************************************, for a total of $12,000. On July 14th 2022 I was moving from ********, ** to *******, ** and after ******************************************************************* ******, **. After a mechanic inspected the engine thoroughly it was determined that the damage was extensive and warranted a full engine replacement. Further inspection revealed that the damage was caused by neglect over a lengthy period of time prior to the sale of the vehicle. This in turn put me in debt having to pay $300 for inspections, $290 for hotels, $2,380 for ****** services to *******, *****, $500 in gas for the towing vehicle as well as any future costs in transportation needed for me to commute to and from work while I wait for the repairs to complete. The estimate brake down provided by ********************* Southeast in *******, ** estimated a total of $10,800 for the replacement of the engine. I am now in *******, ** waiting for employment to begin and financially devastated with a vehicle I cant afford to repair.

    Auto Republic is NOT a BBB Accredited Business.

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