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Business Profile

Air Conditioning Contractors

A Plus Heating & Air Conditioning Co

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for A Plus Heating & Air Conditioning Co's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

A Plus Heating & Air Conditioning Co has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • A Plus Heating & Air Conditioning Co

      11330 Knott St Garden Grove, CA 92841-1400

      BBB accredited business seal

    • A Plus Heating & Air Conditioning Co

      310 S Maple St Ste F Corona, CA 92880-6946

      BBB accredited business seal

    • A Plus Heating & Air Conditioning Co

      180 Promenade Cir Ste 300 Sacramento, CA 95834-2952

    • A Plus Heating & Air Conditioning Co

      362 S Abbott Ave Milpitas, CA 95035-5256

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I called for a routine maintenance service on my Air Conditioner in my home. The Technician came and found a leak on 5/29/24 .The Technician not only couldn't find the leak but after his inspection the unit was no longer working at all. The Technician recommended the control board be replaced. Two days later the Company sent a different Technician out to make the repair. I paid ****** to replace the control board. The system worked for 2 days. The company sent out a 3rd Technician who said he couldn't confirm the need for the original part I replaced and said the problem could be another part all together. The third Technician admitted he had no knowledge of how to repair such an advanced Air Conditioner. The Technician left my Air Conditioner Unit disassembled and said he would return the following day. On June 3,, 2024 I waited for the Technician to return and he did not. I contacted A plus Heating and Air and they told me they were sending another Technician which would be the 4th in a week. I waited for several hours and no one called or showed up to my home. I would like my money back because I'm not sure the 1st Technician didn't cause the damage, I don't believe this Company knows how to repair the System and I don't trust them. I now have to pay not only to repair the System but to also have the System reassembled because the 3rd Technician left it in pieces.

      Business Response

      Date: 06/04/2024

      Hello,

      We received this complaint from ********************************* through BBB. We are in **********, not in MD. We believe this came to the wrong HVAC company. We do not do business in ********. Please review and send to the correct company, thank you.

    A Plus Heating & Air Conditioning Co is BBB Accredited.

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