ComplaintsforSL Finance

• Initial Complaint

  11/02/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I made four payments to sl finance under the assumption that they were working to consolidate my student loans. I find out from osla the company the loans are through that it is a complete scam. I would like all my money back and then some for the suffering that was caused to my family

  Business response

  11/03/2021

  Hello ********, 

  Remember your loans were with Fed Loan Servicing in the past, we were the ones who submitted your consolidation application over to **** servicing. Now you see all your loans are currently placed into the program with them. We helped you throughout the whole process. If you have any questions please feel free to contact us @ ************** 

   

  Best Regards,

  Processing Department

  Customer response

  11/03/2021

  Per talking with you guys on the process plus what osla told me are two completely different things. I was told by sl finance that when they filed the paperwork that I was going to be receiving 0 dollar statements for x amount of time due to my income based repayment. 0 dollar statements and then done away. According to osla there is nothing out there that does what you say. Extremely misleading

  Business response

  11/04/2021

  Yes correct based upon your financial situation you do qualify for a $0 payment for the next 120 months because you work in a school district. What did **** servicing provide to you? Again we are here to help you throughout the whole process, we aren't trying to put you in a worst financial situation. 

• Initial Complaint

  10/31/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  SL Finance contacted me first and personally through my phone and email, stating they were from the ** ********** of ********** and that I was eligible for student loan forgiveness. I gave them my social security number, my debit card number for payments, my signature on documents, and my address. I found out they were a scam after people warned me, and I emailed my personal provider *******************, to state I would like to be withdrawn from their program and that they no longer had the right to my information/ signature. I have emailed them several times asking to be withdrawn along with them no longer allowed my information, and I am still scheduled to pay them 199$ on 11/07/2021. They also somehow got into my Mohela student loan account and changed my password without my knowledge or consent.

  Business response

  11/01/2021

  Hello Ascenia,

   

  Remember, we submit necessary documentation over to the ********** of ********* to place you into programs we discuss based upon your financial situation. When going over legal documents, you have allowed us to pull up your account with the Federal Student Aid. We have already cancelled out your application and no payments have or will be drafted out of your account. If you have any further questions please feel free to contact us @ ************** 

   

  Best Regards, 

  Processing ********** 

   

• Initial Complaint

  10/24/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was contacted by SL Finance about getting lower student loan payments. I would need to pay $199 for 5 months (October 2021-February 2022) and then my monthly payment would go down to $39. They were able to access some of my personal information without me giving it to them and claimed to be with the ********** of ********** so I thought they were connected to my current loan payment plan. After looking them up, it seems as though they are a fraud and I would like my money back. The charge is currently pending (10/23/21) and I have emailed them about giving me a refund and cancelling all communications going forward.

  Business response

  10/25/2021

  Hello ******, 

   

  It looks like the payment drafted has already been charged back, so you will have the funds back into your account. When going over the legal document, you allowed us access to your account with the Federal Student Aid. We were never trying to impersonate the ********** of ********** What we do here is send legal documents over to the ********** of ********* to place you into the program we discussed. We have cancelled out your file no further charges will be drafted out of your account. If you have any further questions please feel free to contact us @ ************** 

   

  Best Regards,

  Processing ********** 

   

  Customer response

  10/25/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  10/22/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received an email last night about student loan relief under the cares act I called this number 866?.68??1.1052 and spoke with some named ******* ****** he old me I qualified for a portion of student loan forgiveness, my loans are ***** and I would only have to pay **** back. He sent me papers that had the ** department of education's name on it with SL finance saying they would by out my student loan from my current loan office and my monthly payments would start on 11/19/21. He said it had to be autopay so I gave him my bank account info. I signed these papers saying I would pay a certain amount each month. Afterwards I looked them up on here and seen where other people were getting scammed. I called ** department of education they told me his was a scam and to report them to the federal trades commission. I did but I'm not sure what to do with my bank as I dont even know if that guy was really even from this company now or if I just gave some random person my info. No money has been taken out as of yet and I will be calling my bank as soon as it opens but I'm not sure what they would even look for if it would be from this company or from someone else. I have sent the emails with this. Please advise

  Business response

  10/25/2021

  Hello *******,

   

  What we do here is submit necessary documentation over to the ********** of ********** We are a document preparation services company, based upon your financial situation we run an electronic quote with the ********** of *********s payment calculator. Since you no longer want to move forward with us, we have already cancelled out your account. Nothing will be drafted out of your account. We are here to help you enroll into the programs that the ********** of ********* offer but never informed you about. If you have any further questions please feel free to contact us @ ************** 

   

  Best Regards,

  Processing ********** 

   

• Initial Complaint

  10/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Attached are my files and proof of payments made to them for 4 months. I want my refund back. I didn't need to use them. They are a third party. I contacted the **** ********** of ********* and made my full complete loan payment in full on 10/13/2021. The ********** of ********* told me that I didn't need them. To consolidate your loan should not cost you nothing. Meanwhile I paid SL Finance 4 payments of $174.50. I am asking fir my refund back. I also cancelled my account with SL Finance on 10/13/2021 as well. BBB can you please help me with my refund. Thank you. The

  Business response

  10/14/2021

  Hello *******,

   

  Yes, due to COVID there has been a delay on the programs. I will send this over to have a refund submitted as soon as possible. Please expect a refund within the next **** business days. If you have further questions please feel free to contact us @ ************** 

   

  Best Regards,

  *******************************

  Customer response

  10/14/2021

  
  
  Better Business Bureau:
  
  
  I have reviewed the&
  
  ;response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Also I have attached again the 4 payments that was made. So that I can be reunded for my four (4) payments
  
  
  
  
  Regards,
  
  
  ******* Rioshickman
  
  
  
  

• Initial Complaint

  10/13/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was recently contacted by a company called SL Finance, who told me they could get a big chunk of my student loans forgiven. While on the phone with them my Student Finance Account was hacked and the password was changed. Shortly after this hack, they listed to me all of my student loans. They then asked for my driver's license number, at which point I told them I wouldn't give them any personal information. I strongly suspect this company was trying to scam me and hacked into my student loan account to take out loans in my name. What do I need to do to ensure I am safe?

  Business response

  10/14/2021

  Hello ****,

   

  We have went over accessing your account to the *** to allow us to check your eligibility for the programs as well as how much student loan debt you were in. The ********** of ********* requires to submit a secondary form of identification through the master promissory note, without the Drivers License information they will not accept the application. We were asking for information the ********** ********* requires in order to place you into the programs. If you have any questions please feel free to contact us through email @ ************************************* or feel free to call @ **************

   

  Best Regards,

  Processing ********** 

   

• Initial Complaint

  10/03/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I was contacted by SL Finance to join a student loan repayment program. I enrolled and set up autopay. I finally noticed that payments had stopped being drafted and I hadn't had contact with SL Finance in some time. I am somehow unable to log in or find any assistance with SL Finance about this issue. I do however have proof of payments on my bank account statements. I received nothing in exchange for my payments;not a single bit of my student loan debt reduced after all these payments.

  Business response

  10/04/2021

  Hello ********,

   

  If you are having trouble getting in contact with us, please make sure to call or email us any questions or concerns about your program. I will also have an advisor reach out to you today. If you would like to reach out to us, please make sure to contact us @ ************** 

   

  Best Regards,

  Processing Department 

   

  Customer response

  10/04/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I was able to make contact and my account is in good standing. 

  Thank you for your assistance!

  
  Regards,
  
  ***************************
  
   

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩