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Business Profile

Credit Union

Northrop Grumman Federal Credit Union

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Northrop Grumman Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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Northrop Grumman Federal Credit Union has 7 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made a payoff payment from my Northrop Grumman checking account to my ****************************************************************** card account via their mobile app on 01/14/2025. To date, the payment hasnt posted to my credit card account and the ********************************************* advised they dont have an estimated timeframe as to when the payment will post due a system error. I asked them to return my money bc its unacceptable to hold someones money and dont give a timeframe. Also, they never notified their members of the system error and as of today, a notification still hasnt been issued. I had to inquire in order to get this information. Appears to be shady and not good member service.

      Business Response

      Date: 02/20/2025

      Dear BBB

      In regards to this complaint, Northrop Grumman Federal Credit Union has resolved the issue.  To ensure the security of the complainants personally identifying information, Notification has been sent directly to the complainant. 

      Thank you,
      ***** *******
      Chief Compliance Officer
      Northrop Grumman Federal Credit Union.

    • Initial Complaint

      Date:01/17/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contest the validity of any debt they are trying to collect and request that they cease all communication with me, particularly via my phone numbers, regarding this matter. Until now, my deposit account has been in good standing; however, my debit card was compromised. This led to several unauthorized small dollar transactions due to a malware-infected application. Consequently, Northrop Grumman Credit Union has imposed an undisclosed and excessive fee of $20 for each authorization. They are compelling me to pay for charges I did not incur, and they are now contacting me multiple times daily to demand payment. As Maryland is an ALL PARTY state, I do not consent to the recording of any conversations in which I am involved.

    • Initial Complaint

      Date:11/26/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to dispute the following account on my ********************** report, as it does not belong to me. I am a victim of identity theft, and this account was fraudulently opened without my knowledge or authorization.Account ******************************** Name: NORTHROP GRUMMAN FCU Opened Date: 11/28/2018 Account Number: ************ High **********************: $3,000.00 I request an immediate investigation into this account and the removal of this fraudulent information from my credit report.Please correct this issue and ensure my credit report is updated to reflect the removal of this account. Feel free to contact me if additional information or documentation is needed.Thank you for your prompt attention to this matter.

      Business Response

      Date: 01/06/2025

      Dear Ms. ******************* am writing in response to the complaint you filed with the Better Business Bureau (the BBB) referenced above. In your complaint, you state that Northrop Grumman Federal Credit Union (the Credit Union) is inaccurately reporting a loan on your credit report. You state the loan was opened without your knowledge or authorization and that you are a victim of identity theft. You are asking that the Credit Union remove the loan from your credit report.


      Thank you for bringing this to my attention. I reviewed the documents and notes associated with the loan, and my findings are below.


      The loan in question was opened on 11/28/2018 and was charged off on 06/21/2019. I verified that the loan documents were sent to you through DocuSign, and you signed them on 11/28/2018. The first payment was due on 01/12/2019, but it was not made. The Credit Union contacted you about the past due status of the loan, and you made payment arrangements with our collections team. However, the loan payments you made did not cover the amount that was due, and the loan was eventually charged off. After we charged the loan off, you made two payments of $50.00 each. After reviewing the loan documents, the payment agreements, and the payments that were made, I am able to determine that this loan is yours.


      After I reviewed the loan and its payment history, I reviewed how it is being reporting to the Credit ******************* The loan and payment history are accurately reporting to your credit file, and as a result we are unable to remove the item from your credit report.


      If you have any additional questions, please contact me at your earliest convenience. I can be reached at ************** or by email at ***********************.


      Sincerely,
      ***** *******
      Chief Compliance Officer
      Northrop Grumman Federal Credit Union

    • Initial Complaint

      Date:12/11/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am distressed by the inaccurate information on my credit report due to the sharing of my nonpublic details with credit bureaus. This breach has caused significant financial and emotional strain.Under 15 USC **** Section 602, I am *********** privacy protection. Additionally, 15 USC **** Section 604 A Section 2 stipulates that a consumer reporting agency cannot furnish an account without my written consent.I'd like to highlight 15 USC **** B, which prohibits creditors from treating any payment on a credit card account as late under an open-end consumer credit plan.These errors have had a severe impact on my financial standing and well-being. I urgently request a resolution to rectify these inaccuracies and safeguard my privacy rights.

      Business Response

      Date: 01/10/2024

      The complaint has been resolved per the attached document.  If any additional questions arise, please contact me.

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:05/18/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been with ******** Grumman for over 10 years. This institution has always been good on customer service. I don't know what is happening, however I have reach out several times to ********************************* who is the Branch Manager about issues I wanted to discuss with my accounts, however she NEVER CALLS BACK and the last time I left her a message, she had a RUDE individual call me back. Yes so the other BBB complaint about employees hanging up in your face and being rude is becoming the norm for NGFCU.I would like to speak to someone at the institution that is upper management or someone on the board of directors because some of the team you have there now does not care(NOT ALL) but please have someone reach out because you will NOT CONTINUE TO OVER CHARGE MY ACCOUNTS and have the audacity to be rude when I question you about it.

    • Initial Complaint

      Date:01/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had a credit card with Northrop Grummand Federal Credit Union for years. I called in December to dispute charges that show up from HC*HC. Entries in my account indicated it was fraud. It tool me over 4 hours on the phone to speak to someone.. I was finally transferred me to disputes which told me to call back to member services. I called back the next day and demanded to speak to a manager or supervision. I asked why the company would not notify me of fraudulent charges. They indicated they were not paid so there was no problem. I stated there was a problem. And that those two entries were gone. I ask why. No one could provide a satisfactory answer. The manager asked about fraudulent charges and how I knew they were fraud - I said it was noted in the notes on the details of the entries that were now deleted. And that I noted that there was now another entry for HC*HC for ***** that had been processed on December 6, 2022 The manager/supervisor asked if I wanted to dispute the charge. I stated I did and that obviously the Credit Union had known these were fraud since the cancelled the other two and noted on one entry that it was fraudulent. I was transferred me to the dispute depart. They took my information and said they would investigate. I told them I wanted the credit card closed and a new one issued. I explained other credit cards - have called me about the fraudulent charges and automatically closed the account and issued a new one. I received a new card and a letter stating that a dispute had been filed. I have waited weeks and kept checking on the reversal or credit of the 94..13. I called back again and spend hours on the phone again and finally the dispute department that the credit union had been notified that a credit should be issued and I had to call back and talk to the same people I had been talking to earlier. I did and was told they would have to open a ticket to see about the credit. I need to complain to someone.

      Business Response

      Date: 01/30/2023

      Contact Name and Title: ***************************, COO
      Contact Phone: **********
      Contact Email: **************
      The amount of the fraudulent charge was credited back to the account on 12/28/22. Our third party processor's normal procedure is to send the final letter out on the 85th day of the dispute (March 18, 2023) but we are working on getting that letter out to you soon. Please accept my apologies for the delay.

    • Initial Complaint

      Date:12/06/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 15, 2022 a check payment was cashed from my account for a credit card payment of $150, reference attachment.But the funds were not credited to my MAster Card account ending in 5919.Who and were did the funds get cashed by?Please credit my account $150 or return the $150 dollars

      Customer Answer

      Date: 12/23/2022

      Case resolved

    • Initial Complaint

      Date:10/04/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For 2 days in a row whenever I call for assistance with my account, 1 specific employee hangs up on me mid sentence every time. There is zero issue with the call connection, it's clearly deliberate. I literally haven't been able to access my accounts at all this week because of this employee since shes the only one answering the phone apparently. I now need to keep my money elsewhere because I can't even trust that I'll be able to access my information.

      Business Response

      Date: 11/16/2022

      Business Response /* (1000, 5, 2022/10/27) */ Mr. ****: Please accept my apologies for lack of service you expect from your credit union with more than 12 years as a member-owner. The only reason I see for difficulty is that the address you show on this form is different than the address we have on file for you. The same address as when you opened the membership in 2011. We have multiple members of our Call Center team and hopefully one of them can help you. While we have a 24/7 Call Center, our team staffs the unit from 5 am to 6 pm M-F. That would be the best time to call and speak with our team. If that doesn't work, please feel free to call me at ************ and I can put you in touch with a Manager/Supervisor in that unit or another unit that can assist you.

    Northrop Grumman Federal Credit Union is NOT a BBB Accredited Business.

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