![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforGym Pros
Current Alerts For This Business
This business has a history of violating BBB’s name and logo policy and has falsely stated BBB accreditation or referenced BBB’s name in an unauthorized manner, despite BBB’s efforts to get the business to cease using BBB’s trademark. This use of BBB’s trademark constitutes trademark infringement and is a violation of trademark rights of the International Association of Better Business Bureaus, Inc.
Additional business information
On May 16, 2023, BBB Serving Los Angeles and Silicon Valley requested that the business substantiate, modify, or discontinue claims on the company's website, https://www.gympros.com/. The business advertised the following claims:
- “BBB Certified Business”
- ”Largest Authorized Dealer For New and Preowned Stairmaster Product Nationwide”
- “Largest supplier of premium refurbished product in the USA”
- “#1 StairMaster Autorized Dealer”
- “#1 Premium Certified Precor Suppliers in USA”
- “#1 Premium Certified Schwinn Supplier in the USA”
- “Save Up To 75% Off Today!”
- “Save Up To 75%”
- “Shop Our 2023 Summer Sale Clearance Event!”
- “Sale!”
- “Final Hours of Sale
GymPros 20th Anniversary Sale!” & countdown timer
BBB challenged these claims based on the following BBB Codes of Advertising:
1. Basic Principles of the Code - https://www.bbb.org/code-of-advertising#Basic_Principles_Of_The_Code
11. "Up to" price savings claims - https://www.bbb.org/code-of-advertising#Up_To_Price_Savings_Claims
9. Sales - https://www.bbb.org/code-of-advertising#Sales
28. Objective Superlative Claims - https://www.bbb.org/code-of-advertising#Objective_Superlative_Claims
34. Claimed Results - https://www.bbb.org/code-of-advertising#Claimed_Results
As of June 12, 2023, the business has failed to respond to our request for substantiation, modification, or discontinuation of the advertised claims.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 1601 W 190th St, Gardena, CA 90248-4309
- BBB File Opened:
- 7/29/2020
- Alternate Business Name
- Gym Pros Commercial Gym Equipment
- Business Management
- Customer Service
- Contact Information
Principal
- Customer Service
Customer Contact
- Customer Service
- Additional Contact Information
Website Addresses
Customer Complaints
55 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
07/16/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Customer Reviews
7 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Ionica F
03/22/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.