Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Monday 2/13/2023 at 3:59pm SoCal Tow ******* Towing impounded my car after towing it from the *************** parking lot in ***********, **. I parked my car at 2:15pm and when I returned to the car at 4:15pm it had already been taken! I had parked in this same lot many times before, for I'm sure longer. There were even at least 2-3 other cars parked in the lot at that same time and no signs indicating time limit parking.Believing my car had been stolen, I called the police who had to tell me it had been towed and gave me the number to SoCal Tow *******.Like the other claimants against SoCal Towing *******, I was targeted by these PREDATORS who abuse their power to basically steal shoppers cars to hold for randsome. I believe they waited to take the car as close to closing time at 5:00pm so they could charge extra fees such as either a second day storage fee, or emergency release fee, because there would be no way to get to ******* from ***************** in time to avoid it, guaranteeing a minimum of $255 per vehicle they grab.The following day, Tuesday 2/14/2023 at 11:57am, I paid $255 with my debit/Visa card to get my car back. Around 2pm I received a fraud alert because after leaving the SoCal Tow ******* lot, my card had also been used by a "*****************" to make an online $80 purchase from the WingStop located at ********************************************************************************* at 12:24pm. The order was delivered to this "*****************" at SoCal Towing *******! Not only do I not live in *******, I have NEVER eaten at a WingStop in my life. I had to cancel my card and file a fraud report with my credit union.All the BBB complaints filed against SoCal Tow ******* shows I am not the first, and definitely not the last, person to be victimized by these predators. Of course their BBB rating is an 'F'! All anyone has to do is walk into their small brick, bobbed wire 'office'...it is a fortress with no windows, a buzzer, and a small cashier's 'window' made of one way glass so you can't see or identify anyone behind it. There is literally only a slit of an opening big enough to slide paper back and forth. Besides that, you'll see that the door has indents where someone clearly tried to kick it in. That tracks because the frustration of being victimized by faceless criminal organization operating with anonymity...victims like me never see the face of the tow truck driver taking the car, nor of the person you have to hand your randsome money over to. So of course what is to stop them stealing my, or anybody's, property or credit card information to engage in identify theft?! They need to be prosecuted, fined, and definitely lose their license to operate as a business! Hold them responsible for their criminal, even cruel, activities. Their criminality is so brazen that they clearly believe they can get away with anything. How is SoCal Towing allowed to operate and NOT be affiliated with the Better Business Bureau?!The longer they are allowed to operate without regulation or accountability, they will only continue to escalate in practicing ways of victimizing the unwitting public. Instead they are actually being rewarded every time they are able take a single dollar.I am requesting that SoCal Towing refund me a total of $335, which includes both the $255 fees and the $80 WingStop online lunch purchase charged on my now cancelled ********** card. The refund will have to be in cash or cashiers check because I will not allow them access to have access to my new **** card.