Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/06/2025

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my car a **** 2015 fusion on November 29 and finalized the payment on the 30th 2024 at the Freeway Toyota dealer in Gilroy CA. The asking price $7,941 which was reduced to $7,000 after Black Friday and other deduction. Another salesperson by the name of Camary close the deal anyway. I handed him the sales price item with the deductions and he continued. At one point he brought up what he called a mandatory package for all cars totaling over $3,600. I told him that I had never heard of such packet and didn't want it. In the finance department I repeated this and the financial agent instead of letting me know that the package was optional and I indeed had the right to refused sent me back to this salesperson. At this time the salesperson said that the$1,600 packet was optional but insisted that the $2,000 were mandatory. I went back to the financial agency and after I mentioned that I thought there seemed to be some scam going on and that I don't wish to be part of it, the agent shook his head and continued in a rapid manner with me having to sign papers because according to him I had taken up too much of his time by going back and fort to the salesperson and the other customer was already waiting for him.I had decided after we couldn't agree on financing the car to pay it off with my credit card.the day prior I had already made a downpayment of $1,500. when I saw the amount of $9,229.69 remaining, I immediately told him that that was impossible. Mr. ******* then went on to tell me that he really had to tend to the next customer and that I can call him to make an appointment to go over everything. This day has yet to occur. I spoke to several other financial managers with the last one by the name of ******. I was there to return the signed optional agreement which the company prommissed to reimburse me for within two weeks that I'm still waitng on. In addition I attempted to file a complain with the headquarter and was unsuccessful.***** *******.

  Business Response

  Date: 01/15/2025

  We are writing in response to the complaint filed by ***** *******. We take all feedback seriously and strive to address any concerns promptly and professionally. Below, we outline the steps we have taken to address Ms. ******** concerns and ensure her satisfaction:
  VIN-Specific Proposal: We provided Ms. ******* with a comprehensive VIN-specific proposal tailored to her needs, ensuring that the terms and pricing were transparent and aligned with her vehicles specifications.
  Pricing Research: In support of our offer, we provided detailed pricing research to justify our position and demonstrate that the proposed pricing was fair and competitive within the market.
  Price Adjustment: In response to Ms. ******** concerns, we made a price adjustment in her favor to ensure that she felt comfortable with the terms of the proposal and to further demonstrate our commitment to her satisfaction.
  Signed Proposals and Contract: We have multiple signed proposals, as well as a fully executed contract, confirming that Ms. ******* agreed to the terms and pricing outlined in our offer.
  Credit Offer: In addition to the above, we offered a credit to Ms. ******* as a goodwill gesture, recognizing her concerns and offering compensation for any dissatisfaction she may have experienced with her prior interactions.
  We believe that these actions fully address Ms. ******** concerns and that her experience reflects our commitment to providing excellent service and fair treatment to all of our customers. We are dedicated to ensuring that all of our clients are satisfied with their experience and will continue to monitor the situation to ensure resolution.
  Thank you for your attention to this matter. Should you require any further information or documentation, please do not hesitate to contact us.
  
  
  ****** Driskill 
  General Manager
  Freeway Toyota of Gilroy
  Work: ************
  

  Customer Answer

  Date: 01/17/2025

  I am rejecting the business response from Freeway Toyota Gilroy, to be mention as entity for the duration of this response, due to the  following:

  This entity has made no reasonable attempt to solve this matter. The agent from the financial department knowingly added an optional package of $2,000.00 to the price tag of the the car along with an additional $1,200 to the purchase price, ignoring all my objections, even had a third package of $1,600.00 added that he later removed stating that was the only optional package. When I questioned the $8,281.00, I was told that it involved the taxes and other cost. I asked for the itemized list and was told that I would received that the following day when finalizing the purchase. As of today I am still awaiting this document.

  I initially was going to finance my car, but after seeing how much interest it amounted to I decided to pay it of with my credit card that I had left at home in ********. The agent then told me that I had to make a downpayment before returning the following day and even wrote that he would have me picked up, which turned out to be a lie. One thing that I quickly noticed while driving home from the car lot was that the car was  swirling. I thought that I had to adjust because the car is a mid size car and I was used to only driving compact cars. However a couple days later the car stopped driving after a right  turn. I was lucky that after I turned the keys off and on again, the car started running and I continued on my way. All of this was mentioned  to the entity. On December 23, I received an e-mail stating that my car had four recalls; at this time things started to make sense, I called the entity and asked why this was hidden from me! Had I been given this information prior to buying the car,I would have never bought it. I had just sold my car that I bought from a third party that was nothing more than a headache to BAR and vowed never ever to to that again. Thats why I went to a cardealer for this car, one where I thought I would never had to deal with a headache again! I was mad.very disappointed and frustrated. At the same time I started going through all the hiccups this entity had put me through, how they had taken advantage of what they assumed, a  vulnerable older person. Moreover no apology was given, no  compensation offered. I was told that the person I needed to speak to was not in and he would be asked to give me a call, a call that never came. The last humiliation and mockery I felt was by the manager ****** ******** who try to hand me back the original document I had signed to be reimbursed for the optional package that should have never been added to the purchase price, saying that the original document was the copy. I had to ask him three times for a copy and then at last showed him wat a copy look like. The salesperson that had first approached me when I went looking for a car was there and I said to the manager: he was there, he knows the price of the car and he is the one that beside the $500.00 Black Friday bonus had deducted the extra $491.00 for the scratches inside and outside of the car. The manager looked at me and said: I cannot go by that. Is this what the general manager Mr. ****** ******** who I have never met or spoken to call professional, transparent, comprehensive  and fair to Mrs. ********* while I was humiliated,  belittled, mocked, lied to and discriminated against?

  Customer Answer

  Date: 01/17/2025

   
  Complaint: 22774768
  
  I am rejecting this response because:
  

  I am rejecting the business response from Freeway Toyota Gilroy, to be mention as entity for the duration of this response, due to the  following:

  This entity has made no reasonable attempt to solve this matter. The agent from the financial department knowingly added an optional package of $2,000.00 to the price tag of the the car along with an additional $1,200 to the purchase price, ignoring all my objections, even had a third package of $1,600.00 added that he later removed stating that was the only optional package. When I questioned the $8,281.00, I was told that it involved the taxes and other cost. I asked for the itemized list and was told that I would received that the following day when finalizing the purchase. As of today I am still awaiting this document.

  I initially was going to finance my car, but after seeing how much interest it amounted to I decided to pay it of with my credit card that I had left at home in ********. The agent then told me that I had to make a downpayment before returning the following day and even wrote that he would have me picked up, which turned out to be a lie. One thing that I quickly noticed while driving home from the car lot was that the car was  swirling. I thought that I had to adjust because the car is a mid size car and I was used to only driving compact cars. However a couple days later the car stopped driving after a right  turn. I was lucky that after I turned the keys off and on again, the car started running and I continued on my way. All of this was mentioned  to the entity. On December 23, I received an e-mail stating that my car had four recalls; at this time things started to make sense, I called the entity and asked why this was hidden from me! Had I been given this information prior to buying the car,I would have never bought it. I had just sold my car that I bought from a third party that was nothing more than a headache to BAR and vowed never ever to to that again. Thats why I went to a cardealer for this car, one where I thought I would never had to deal with a headache again! I was mad.very disappointed and frustrated. At the same time I started going through all the hiccups this entity had put me through, how they had taken advantage of what they assumed, a  vulnerable older person. Moreover no apology was given, no  compensation offered. I was told that the person I needed to speak to was not in and he would be asked to give me a call, a call that never came. The last humiliation and mockery I felt was by the manager ****** ******** who try to hand me back the original document I had signed to be reimbursed for the optional package that should have never been added to the purchase price, saying that the original document was the copy. I had to ask him three times for a copy and then at last showed him wat a copy look like. The salesperson that had first approached me when I went looking for a car was there and I said to the manager: he was there, he knows the price of the car and he is the one that beside the $500.00 Black Friday bonus had deducted the extra $491.00 for the scratches inside and outside of the car. The manager looked at me and said: I cannot go by that. Is this what the general manager Mr. ****** ******** who I have never met or spoken to call professional, transparent, comprehensive  and fair to Mrs. ********* while I was humiliated,  belittled, mocked, lied to and discriminated against?

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:12/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding deceptive practices and unauthorized charges related to my recent vehicle purchase on 12/18/2024 from Freeway Toyota of Gilroy. The dealership has failed to provide transparency and necessary documentation, as outlined below:Add-Ons and Agreements ($5,685 additionally financed): Optional items, such as add-ons, protection plans, and maintenance programs, were added without my informed consent. I have not received a detailed cost breakdown Credit Score and Unauthorized Checks: I authorized a credit check through Toyota Financial only, but unauthorized credit inquiries were conducted. I have not been provided with a copy of my credit score report or proof of these actions.Contract Delivery Delay: The dealership failed to deliver the contract on the day of purchase, providing it only on the third day without explanation.Additionally, I made it clear to the dealership staff, with a witness present and email documentation, that I declined any warranties, optional services, or add-ons, including the "Car Doc maintenance program." Despite this, these items were added without my informed consent.I am requesting a full refund for these unauthorized charges and intervention to address these deceptive practices. The dealerships actions have denied me the ability to make an informed financial decision.

  Business Response

  Date: 01/09/2025

  Upon reviewing the deal, the $3990 cash price accessories were presented on every proposal and agreed upon. 
  
  
  Th first line item is $1995 for ELO GPS
  The second line item is $1995 for our protection package, including nitrogen, wheel locks, door edge and cup guards, and paint protection film.
  Total $3990
  
  
  The $1695 USWC is our Cardoc 5yr 75k pre-paid maintenance program.
  
  
  I also included links to give ****** a more detailed breakdown about the items mentioned.
  
  
  I advised ****** that if any further concerns exist that it would be best to come in and meet in person.
  
  
  Since the filing of the BBB complaint, Cardoc was cancelled, and it was made clear to ****** that the other items were purchased, installed, and are on the car.
  
  
  We have a repair order indicating the said items are on the car, and a contract stating showing the were purchased.
  
  
  Our goal is to always operate with integrity and transparency and provide customers with all the information they need to make an informed decision.
  
  
  Thank you!
  
  
  ****** Driskill 
  General Manager
  Freeway Toyota of Gilroy
  Work: ************
  

• Initial Complaint

  Date:12/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 4 runner in the end of June and the care started giving me the red engine light took the car to Toyota and they charged me ****** to give diagnostic and they just cleared the light and claimed it he was gas I put in the vehicle 3 hrs after leaving the light came on again took it to Toyota they claim the air injection is faulty and not covered under warranty when the Toyota website says it covered under warranty.

  Business Response

  Date: 12/12/2024

  Ms. ******* purchased a 2022 Toyota 4Runner SR5 2WD with ****** miles on 6/22/2024.
  
  
  This vehicle falls outside of the 3yr 36k comprehensive warranty AND 5yr 60k mile powertrain warranty guideline offered by Toyota. 
  
  
  Additionally, Ms. ******* was offered options in terms of extended coverage, including, but not limited to, a vehicle service agreement, tire/wheel protection, gap, and pre-paid maintenance.
  
  
  Ms. ******* choose to finalize her agreement unprotected, which is well within her right.
  
  
  Upon review, this vehicle met and exceeded all necessary mechanical and safety guidelines during the reconditioning phase, making it safe and ready to sell.
  
  
  Lastly, we offered to assist Ms. ******* by offering her a credit and/or trading her out of it, into what she felt would be a more reliable vehicle.
  
  
  Ms. ******* declined this option.
  
  
  At this point, we are willing to assist her in terms of finding a vehicle that meets her expectations. 
  
  
  In regards to her case, we feel strongly we met and covered all necessary guidelines set forth by the state of California and or organization.
  

• Initial Complaint

  Date:12/02/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting off with me not filing the complaint within the year is because I didnt know I could file a complaint or what *** was and the contract I had with the dealership said I could not sue them. I had went to freeway Toyota of Gilroy to buy a car and I had to ask them multiple times if they had a mark up price, they had told me no every single time, They took me to financing and said that my 740 credit score wasnt good enough so they had to give me a interest rate of 9.99 and they never mentioned some add-ons to the car they did, They never mentioned that no cool off period That was stated in the contract that they were supposed to tell me. In financing I have mentioned again asking the total price of the car and if there was a market again, they said no they had told me the price of the car and not the interest so what I had mentioned so this is the total price the 70 something thousand without my $10,000 That I was putting down the financing *** said yes. But it was a lie, and the total price came out to be $105,000 during this time they told me to sign a digital signature and the Financer was talking about his family while he clicked my signature on all the paperwork without my knowledge. Didnt have a chance to look at the paperwork once everything was done and they had just took me to the car and I left. So thats what happened. I went back the next day. They told me that in the contract I could not sue them and I had told them they had failed to mention multiple things in the contract, but they didnt care. Also, I do want to state. I did want the car. I did not have buyers remorse. A few days later, I went to a different dealership and traded it out for the same car, but in a different color since I was stuck with that price and negative equity, and if I was never lied to, I would have kept that car and that color as I have this one still today. I am seeking to adjust negative equity that was transferred to dealership. and now the ********************

  Business Response

  Date: 12/12/2024

  Mr. ******* purchased a 2023 Toyota Crown Platinum AWD in the Precious Metal color on 3/22/2023 with 5 miles on it.
  
  
  After interviewing several members of the staff, Mr. ******* appeared overly excited and thrilled about being the owner of the all new, recently released Toyota Crown Platinum.
  
  
  After a few short days, Mr. ******* came back into our showroom with apparent buyer's remorse. He harbored negative feeling about his purchase due to purchasing the wrong color. He stated he wanted the Supersonic Red color.
  
  
  Mr. ******* did not accept the answer that we were unable to acquire the Toyota Crown with the color he most desired.
  
  
  We explained very meticulously that he entered our dealership on his own will, negotiated a deal, agreed to terms, exchanged monies, and took delivery. 
  
  
  We further elaborated that there is no cooling off period, and that we adhered to all laws set forth for both consumers and dealerships.
  
  
  A few days went by, and Mr. ******* returned to our dealership in a new car - He was very boastful and pretentious at this time, gloating over the fact that another dealer had the car we could not acquire.
  
  
  We congratulated him for his ability to find the car he most desired and off he went.
  
  
  At this point, we maintain our position that we did everything within our right as a dealer and operated within the guidelines set forth by the state of California and our organization.

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle to be serviced and inspected 2 times for a high vibration. I was sold an entire front end suspension and grease wheel hubs and brake rotors. 2 days after pickup my driveshaft flew off in the highway. Returned and was sold a front and rear drive shaft and one our after pickup, parts are flying off on the highway and I have missing and loose fasteners on the front suspension.

• Initial Complaint

  Date:09/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle with Freeway Toyota. I live 3 hours away so my first request was that I did not want any extra packages because of the distance to drive there for service. The sales person acknowledged my request and after a few offers he said we were ready to sign. I purchased the vehicle and a week later I was looking through the contract and noticed $4885 in extra charged packages. I called the dealer to try to resolve the issue but the finance manager ******************* up the call after going back and forth with her.

  Business Response

  Date: 09/19/2023

  The refund was issued per customers' request. 

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear ***/*****,I am writing to formally file a complaint against Freeway Toyota located at [Toyota Dealership Address] for their failure to refund my deposit of $500, despite not being able to provide the vehicle I had purchased from them.On May 12, 2023, I visited the dealership and spoke with a salesperson named ***************. He sold me a 2023 Toyota Sienna, which was not on the lot at that time. I was assured that the car would be delivered from *********** on May 13, 2023. Trusting his assurance, I signed the contract and paid a deposit of $500.However, the next day, I was informed that the car was already sold and they were trying to secure another one. Given that the only reason I agreed to pay a markup of $5500 above the **** was the immediate availability of the car, I found this unacceptable. Therefore, I requested them to cancel the order and refund my deposit back to my credit card on May 13, 2023.The sales manager, ************************* informed me that their corporate policy was to process refunds via check and promised to mail it soon. It has now been more than 10 days, and I have yet to receive the promised refund. Additionally, the dealership has ceased communication, further frustrating the resolution of this issue.Firstly, I would like to understand whether it is legal for the dealership to not refund the deposit back to the original method of payment. Secondly, I would like to formally complain about Freeway Toyota's business practices, which I believe to be misleading and unfair.I respectfully request your assistance in securing a refund of my deposit as soon as possible. Thank you for your attention to this matter.*********,*******************

• Initial Complaint

  Date:04/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday, March 23, 2023, my brother ***************************** went to browse for a car. *******, not knowing anything about vehicles nor the laws for purchasing a vehicle in **********, was taken full advantage of since he doesn't speak fluent English. My brother cannot speak or read complete English and was never offered any documents in Spanish to help him understand what he was signing. My brother spent the last sixteen years of his life in ******; this is his first year back in *******. The sales personnel immediately noticed that ******* couldn't speak English fluently and struggled to talk and ask questions about the vehicles. The salesperson and the manager at the dealership asked him for his social security and ran his credit right without his permission. My brother immediately received an alert on his Credit Karma app after they ran it. ******* tried asking them the best he could why they ran his credit and did it without his permission. They ignored him until he showed them the app with the Toyota inquiry. They lied and said they did not run his credit and not to worry since it "wasn't a big deal." When I asked my brother if he had signed anything before this, he stated he didn't sign any papers permitting them to run his credit. The Toyota sales team misled him by charging him $2500.00 for a down payment without adequately explaining the car-buying process. They tricked him into thinking he could afford this vehicle, and he even told him he could change his mind after he gave them the money. Additionally, the Toyota team did not disclose that this vehicle was a prior rental vehicle even after I contacted them. They lied to **, stating that an older man owned it before, but by looking at the license plate, the stickers clearly state it was part of a fleet ******************* ). They told me that ******* signed an English-written waiver (a contract cancellation option agreement for used motor vehicle purchases only) stating that he could not return the car.

  Customer Answer

  Date: 04/04/2023

  Would an email count if its coming from his email?

• Initial Complaint

  Date:10/08/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/28/22 I bought a new Toyota ***************** Toyota of Gilroy and I was tricked and lied by sales people into buying these extra add ons paint and fabric, clear shield, anti theft packages that were not explained to me about the cancellation terms. I already try to contact the dealership in a good way to ask them to cancel or removed these extra packages but they deny to do it.

• Initial Complaint

  Date:06/26/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18th 2022 I went in to Gilroy Toyota aka ******* Toyota. I met with ******* I was looking for a Corolla or Camry. He said let's see what you qualify for I explained I had $****** down payment. We went back and forth he came back saying the lowest they would go was $325 per month. I was well ok? I was taken into a finance manager *********. His office lights were off, he was wearing a mask and did not speak English very well. He mumbled and rambled about they were slow and would be laying off 15 salesman. He then began mumbling about his kids living with him and he had to sleep on the couch. I saw my salesman walk by and tried to flag him down to rescue me from this horrible situation. He smiled and walked away like he knew what was happening in********* office. Once we got down to numbers he mumbled sign here sign here etc without going into detail about what I was signing. He then said we are done and whisked me off to my new car with ******* giving me a 45 second intro into my car. He never showed me my trunk and he said you could fit a dead body back there. Sent me on my way. I got home reviewed the numbers to my astonishment I was paying $****** for a $****** car including my $****** down payment. I called the sales manager and I agreed to come in and go over numbers. He was willing to remove the extended warranty but it would not change my now $350 a month payment oh and put gas in my car. I told him this makes no sense do the math. He said I can't do anything for you. I left so distraught and in tears. $****** for a $****** car with $****** is a complete rip off and to a senior citizen woman. This should not be tolerated and I would like something done. BAD BAD BUSINESS and complete discrimination against a female senior citizen. Is this type of business even legal. Please help me