Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not forfeit my points. I am angry and upset. I was a big supporter of and grew up with Disney. I spent a small fortune making purchases to earn these points. My only regret is that the orders in the cart stayed there too long.I did make purchases with my points on December 3rd. There must be something that can be done. I am not letting this matter drop. If I have to, I will take legal action, I will. This is a slap in the face of anybody who grew up with Disney.There must be somebody in Customer Relations who can help resolve this matter. I placed my order on time and I expect it to be honoured. If you ran out, I would take something comparable, but I will not let it be dropped. I spent a great deal of money to get these points. You are dishonest to deny me my orders. I did not forfeit anything.5169 points I redeemed points. Where are my orders? I spent a small fortune.

  Business Response

  Date: 12/09/2024

  This member reached out to our team several times, first on December 5th, 2024, inquiring about a redemption they claimed to have made on the last day of the Program December 3rd, 2024. The member was inquiring about 5 Blu-ray titles - Marvel Studios' Black Panther:Wakanda Forever Blu-************* Pack + Digital Code, Dumbo 75th Anniversary Edition Blu-************* Pack + Digital Code, 101 Dalmatians II: Patch's London Adventure Blu-************* Pack + Digital Code, Marvel Studios'Captain America 3-Movie Collection Blu-************* Pack + Digital Code, and Cars Blu-************* Pack + Digital Code that were not available for redemption in our catalogue on December 3rd, making this redemption impossible. As our inventory depleted, Disney Movie Insiders tapered off some reward offerings to ensure orders were fulfilled accordingly and for this reason, only allowed for digital redemptions during the last days of the program.Similarly, our team was unable to find any evidence of this redemption ever taking place.
  
  We can also confirm that Disney Movie Insiders is unable to place a manual order for any reward or take specific suggestions for rewards - on behalf of any member. In order to redeem for a reward, Members must have logged into their accounts, selected an available item from our catalogue, and completed the order process by December 3, 2024 at 11:59pm PT.Please note that this requirement applied equally to all our members with remaining points. As such, no compensation can be offered in this case. 

  Customer Answer

  Date: 12/12/2024

   
  Complaint: ******** my points were submitted on time on December 3rd.  If Disney did not have these items in stock, they should have submitted gift cards or something comparable.  I have received nothing from this merchant.  They even mentioned another order - ORDER #: 59974939
  Redemption date: Thu, 21/Nov/2024 03:01:06 CST CT
  Herbie Rides Again 40th Anniversary Edition Blu-ray? - which also not been received.  Something is going on with this merchant.  I feel cheated and want a resolve.  
  
  I am rejecting this response because: I redeemed my points on time and should be compensated.  Something is wrong with their system.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Disney advised the program would continue through December 4th 2024. Today I hoped to redeem my 3600 points and the site was offline. Once it came back online the new Website Disney Parks was in place. Disney failed to keep their promise of maintaining the site through 12/04/24 and appears to deleted my points which were earned through hundred of dollars in purchases.

  Business Response

  Date: 12/05/2024

  This member reached out to our care team back in September of this year, inquiring about reward availability and our impending closure. Since our sunset announcement on August 30th, 2024, Disney Movie Insiders has continuously and conspicuously outlined important dates for our members pertaining to the program closure via our website, member newsletters and social media. All members were advised that they had until 11:59 PM PT on December 3rd, 2024 to redeem their points, with the ultimate closure date of Disney Movie Insiders being December 4th,2024. Any points that were remaining in a Disney Movie Insiders account after the last time to redeem for rewards were forfeited. We are unable to provide any compensation for this request. 

  Customer Answer

  Date: 12/07/2024

   
  Complaint: 22638915
  
  I am rejecting this response because: I reached out in September because Disney was not  honoring their promise for new rewards and point redemption. Everything Disney published said the program would run through Dec 4th, not Dec 3rd. So this is clearly a final slight to those of use who have been loyal customers for more than a decade.
  
  This would be so easy to resolve, but Disney is choosing not to.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Disney Movie Insiders announced a few months back they would be closing with today (December 3) being the last day to redeem points. Yet, the rewards available have been a joke: a whole lot of printable activities for 5 or 10 points. I have thousands of points, and offering me printables is insulting! I would have been happy with DVDs or books, but those are not available. Pickings have been ridiculous for a while now.....it's like they announced the upcoming closure while almost simultaneously being scarce with available rewards. There should be enough egift cards for all of us. DVDs and books can run out; I can accept that. However, egift cards....there should be an endless supply. I signed in first thing this morning when I got up (I am in Central time; Disney Movie Insiders operates on Pacific Time). I have been on the site throughout the day, refreshing my screen truly countless times! I finally was able to get one $5 gift card (the site would not allow me to order more than that), not the $20-$25 I should have been rewarded with today. For a while, there were $100 egift cards available, but most of us do not have that many points; I know I don't. I resorted to the chat feature. With 40 people ahead of me, I had a crazy long wait. Finally, a *** was available but completely not helpful. Nothing was done for me. Nada. Shame on Disney for treating its customers this way. ******************** definitely has not done right by its members. The internet is full of people in the same boat as me: frustrated, disappointed, angry. ****, a company can close a program, but the way they did this is despicable. Disney owes me $20 in gift cards. If Disney does not provide me that, then, I will never shop Disney again...in any way, shape, or form. Not a bluff (I never bluff), just a fact.

  Business Response

  Date: 12/05/2024

  This member reached out to our team on the last day of operation (December 3rd, 2024), inquiring about ***** card availability. We advised this member that various ***** cards had been regularly replenished that morning, as well as throughout the past few months following our sunset announcement (August 30th, 2024). Like our physical rewards, these eGift cards had limited quantities available. In order to redeem for a reward, Members must have logged into their accounts, selected an available item from our catalogue, and completed the order process by December 3, 2024 at 11:59pm PT. Please note that this requirement applied equally to all of our Members with remaining points. For this reason, we are unable to provide any compensation in this case. 

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22635850
  
  I am rejecting this response because:

  I know what I was told in the chat on December 3rd and again now. First, the part about Disney adding gift cards is a joke. I was online from early that morning until after midnight my time (before midnight Pacific/Disney time) very frequently. I went though hours of refreshing the page over and over again. Any egift cards posted went out of stock almost as soon as they were made available. When I was able to click on a $5 egift card, the site enforced a limit of ONE!!! The only egift card that remained available for a long period was for $100....I did not have enough points for that one. It would bet based on what I read online that $100 was available for so long because most members did not have enough points to achieve that level.

  I will repeat, Disney treated its customers terribly. There is NO reason they could not have provided all of us with egift cards despite what they say....it could have been done. More importantly, it should have been done. It takes only a simple ****** search or reading comments on the Disney Movie Insiders ******** page to receive validation of just how many angry members Disney has created. I will never shop Disney again. I will go see a Disney movie. I won't purchase Disney merchandise. I am a cruise-lover who will never book a Disney cruise. Instead, I look forward to continuing to support other companies/retailers who offer great customer service. 

  I was telling a friend about this whole fiasco, who also has pledged he is done with Disney. Seems pretty shortsighted of Disney to alienate customers like this (including parents and grandparents), but obviously, the company cares nothing about its customers. Moreover, if ********************** regretted what it did (the company was bombarded with emails, chats, comments, and calls regarding this issue....I am one of MANY upset members), it would be making things right now instead of digging in its heels.

  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. Disney decided to end their program, which is fine. However, it is not ok to remove all redemption options early. I have been waiting for the availability of a few $15 gift cards. However there has not been any available. I have checked at various times on many days. So now I planned to redeem for movies or something. However there is nothing available. The program was supposed to be available until December 3rd. It's really not fair that everything has been taken away early. I was one point short of a 50 gift card that I saw once available.

  Business Response

  Date: 12/04/2024

  Disney Movie Insiders initially announced our sunset on August 30th, 2024 and encouraged our members to spend the remainder of their points as we approached the December 4th, 2024 closure date. This member reached out to our care team this week, last on December 3rd, 2024, inquiring about reward availability. As our inventory depleted, we began tapering off some physical reward offerings to ensure orders were fulfilled accordingly. As per the Disney Movie Insiders terms & conditions, (G.5) Sponsor reserves the right to modify or remove Rewards from the Rewards Catalog at any time and/or modify the Points necessary to redeem any Rewards at any time and for any reason in Sponsors sole and absolute discretion. Disney Movie Insiders continued to offer digital rewards and gift cards up until our closure, while supplies lasted. As such, we are unable to offer any additional compensation for this member.

  Customer Answer

  Date: 12/06/2024

   
  Complaint: 22636752
  
  I am rejecting this response because: I continually checked the website for months trying to get a gift card and there was never anything available when I logged on. It always just said sold out. And I was supposed to have until the last day to order something and I planned to get movies if I could not get anything else and there was absolutely nothing left on the last day. That is completely unfair.
  
  Sincerely,
  
  ******* ***********

• Initial Complaint

  Date:12/02/2024

  Type:Sales and Advertising Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Disney Movie Insiders failed to communicate effectively that they will be closing by 12/3. Unless a user went to the website, they would be uninformed. They indicated they will continue to post redemption opportunities until the site is decommissioned, but has informed that they will no longer post physical items. Instead, they are offering a significantly reduced redemption quantity from the points earned. They currently offer a $10 gift card to their store only for 1800 points, or roughly the amount of points for redeeming 18 blu-ray movies. Prior to the last week, they had random movies available for 1000 points. The $10 gift card is not enough to buy anything from their store, not even a pin. All I am looking for is to redeem my points for the rewards they were worth a few weeks ago prior to them removing the rewards from the site.Their support said they are unable to do anything and will not add anything to the redemption options. When I asked for a manager they said the manager can contact me via e-mail. Given the time constraints, they are highly unlikely to resolve the problem prior to the site going down tomorrow.

  Business Response

  Date: 12/02/2024

  Disney Movie Insiders initially announced our sunset on August 30th, 2024, during which all *** members were sent an email notifying them of upcoming important dates (including the 12/03/2024 final redemption deadline). These relevant dates were also posted continuously and conspicuously on the *** website. At this time and since, we have encouraged our members to spend the remainder of their points as we approach the December 4th, 2024 closure date. As our inventory depletes, we are tapering off some reward offerings to ensure orders are fulfilled accordingly. We can also confirm that Disney Movie Insiders is unable to place a manual order for any reward or take specific suggestions for rewards - on behalf of any member. In order to redeem for a reward, Members must log into their accounts, select an available item from our catalogue, and complete the order process by December 3, 2024 at 11:59pm PT. Please note that this requirement applies equally to all our members with remaining points. 

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22627839
  
  I am rejecting this response because: I do not have the e-mail that was claimed to be sent.  Additionally, since all members log in via their e-mail, an e-mail sent in August without periodic followup is not acceptable.  Additionally, removing rewards to fulfill the other rewards is not acceptable.  There is no shipping timeline/deadline that is communicated to a member, so there should be no issue with taking orders until the date the site is shut down.  The current rewards available are unacceptable given the large number of points outstanding in my account and other accounts which can be seen on reddit: **********************************************************

  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:11/27/2024

  Type:Delivery Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Disney Movie Insiders offered two different mystery Blu-ray rewards - A) the standard Mystery Blu-ray reward (receive any movie from the Disney catalog) and B) the Disney Movie Club Mystery Blu-ray reward (receive a movie or variant that was only available through the Disney Movie Club).Mystery Blu-ray: **************************************************** Disney Movie Club Mystery Blu-ray: **************************************************** I ordered the Disney Movie Club Mystery Blu-ray but received a standard retail copy (aka a plain mystery Blu-ray), not an exclusive or variant from the Disney Movie Club. I contacted support but they claimed they are no longer offering replacements or refunds because the program is closing. They refused to correct their error.Order date: 9/7/2024 Received: 10/22/2024 Order #: ********

  Business Response

  Date: 12/02/2024

  This member reached out to our care team on October 25th, 2024 regarding their order being incorrect. Our team informed this member that our Disney Movie Club Mystery Blu-ray reward is randomly selected from the Disney Movie Club catalog and is not guaranteed to be an exclusive title. As this member has received the reward as described, we are unable to assist any further in this case with any sort of replacement or refund. 
  

  Customer Answer

  Date: 12/02/2024

   
  Complaint: 22612523
  
  I am rejecting this response because:

  Disney's claiming that there is/was no difference between the Mystery Blu-ray (750 points) and the Disney Movie Club Mystery Blu-ray (1000 points) would seem to be an admission that they were willfully engaging in false advertising by even calling it the "Disney Movie Club" Mystery Blu-ray to begin with. Why the different title and different price point if there was no difference between the two options? I reject Disney's contention that I received what I ordered as I did NOT receive a Disney Movie Club variant or exclusive title.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'll be brief. Disney announce about a month back that they were shutting down their rewards program. This was no surprise as **** and ********* had already done the same. That said, Disney advised in lieu of this closure they planned massive additions to the rewards ctalog to allow member to redeem points. The program is shutting down in just about 2 months, and Disney hasn't added any new rewards. They used to load weekly on Wednesday, but again, it's been weeks without an update. Today I reached out to Disney, because historically, they have been committed to positive experiences. However the person I spoke to told me, they can confirm they are planning to add items, but she has no idea when this will happen. I was thanked for bringing the issue forward and the call ended. I told her, I feel cheated and lied to and will repeat the same here. Disney appears to have no plan other than create a situation where members are fighting over the limited rewards that they eventually load.

  Business Response

  Date: 09/23/2024

  As Disney Movie Insiders approaches sunset (December 4th, 2024), we are encouraging all our members to redeem the remainder of their points on what is currently offered on the Redeem page.While it is possible other offerings may be posted prior to closure, Disney Movie Insiders cannot guarantee the restock or addition of any rewards. For the sake of fairness among all members, we are unable to divulge any further information on this matter or assist this member further with specific reward requests and/or redemptions. 

  Customer Answer

  Date: 09/23/2024

   
  Complaint: 22303374
  
  I am rejecting this response because: This is not what Disney advised. They advertised massive additions a month ago and have failed to follow through, now they are saying, to redeem points based on current offerings. This is a program that updated weekly and again had not updated in a month despite Disney stating in print that massive updates would be coming.

   

  The best news is the program is ending, like my relationship with Disney. They have offended and cheated me for the last time.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:09/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Disneyinsiders online has a policy to accept disney movie codes for points and has a limit of 5 per 24 hour period. Usually the system will tell you when you either reach 5 code entries or it has been less than 24 hours and does not allow any additional code entries. On Sept. 1 ******************************* warn of the entries being entered are not being credited and did not put up any warnings as it has every other time. When I contacted Disneyinsider customer service they are saying they cannot help correct this and are taking a hard stance on the issue being the customers fault. We feel this is unfair and Disneyinsiders should add these missing points for the allowed codes to be added to our account or remove the codes from their system so they can be reentered for the points. We spent a lot of money on Disney movies and are entitled to these points especially when it was their system that failed to limit the codes as they state the system would do. We also want to warn others that Disneyinsiders is a horrible company and to buy other movies instead. Disneyinsiders has sent out a notice that they are only allowing codes to be entered until Sept. 6th which was a one week timeframe but are allowing redemption until Dec. *************************************************************************************************************************************************** the face. We hope someone at Disneyinsiders can help resolve this issue for us. Thank You

  Business Response

  Date: 09/04/2024

  On September 3rd, 2024 at 12:30 PM PT, the member reached out to our care team inquiring about several codes that he redeemed onto his account on the evening of August 31st and into the early morning hours of September 1st, 2024 several of which did not accredit points to his account.  Prior to this, the member was correctly awarded points for 5 code entries he initially submitted. As per Disney Movie Insiders' Terms &Conditions, "Enrollees will not earn Points for more than 5 valid Code entries associated with eligible physical products within a 24-hour period." Looking at this members account, we can see that this limit was reached on August 31, 2024 at 7:18am PT so no further action will be taken regarding these codes.   

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22233536
  
  I am rejecting this response because:
  

  Yes on August 31st I did reach the limit and the system operated properly and said I had reached the limit and would not allow any further codes to be entered. It is September 1st codes I am unhappy with because evidently it was within the **************************************** to enter all my codes totaling 7 until I realized it was not giving points for the codes entered. It did award the very first code points so I figured it was a system malfunction and maybe the codes and points were just delayed. The system said successful entry to each code and never did stop me at the 5 code limit it was I who stopped because i realized I had past 5 codes and the system never did show any limit or addition of points. I did call customer service and she said it was a system error that the system should have stopped at 5 codes and should not have allowed me to enter codes because it was within 24 hours. My issue is the system did allow the first code to add points so if it was within 24 hrs why did the first code get added, Then why didn't the system stop us from entering any further codes as customer service and the previous day did?  I feel that the points for the allowable 5 codes should be added to my account since it was clearly a system malfunction that allowed the errant number of codes to be entered and not given credit  Disney is a very large company who can surely tolerate a singe exception such as this to keep a loyal customer.  I hope ********************** will help us and honor the codes for credit and that this BBB complaint can be shut with a positive outcome for Disney.  If not I hope the BBB will keep it as an unsettled complaint so others can read about what happened and how Disney treats its long term customers. Again these codes and points should be on Sept. 1st 2024.

   

  Thank you

  Sincerely,
  
  *********************

  Business Response

  Date: 09/16/2024

  Members were able to enter in a maximum of 5 eligible codes per rolling 24 hours; furthermore, this 24-hour window was not reset at the end of each calendar day. Because the codes in question were all added within a rolling 24-hour period on August 31st and September 1st (after 5 codes successfully awarded points as intended), we are unable to assist further with adding additional points in this case. 

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 4K DVD with Digital Code new from Target. The digital code would not redeem so I contacted the channels that were instructed by the business. I was then told to complete a number of tasks over the course of several months. I completed all of the demands of the company and have since had no contact and no resolution to my problem. Since they have not communicated anything in an extended period of time I went to a webpage they instructed me to go if I had any further questions. Which I did. This webpage made me fill out the same form I filled out at the beginning of the process. The only difference was, this time they could not process my request. When I attempted to send an email to the address on the message, the email came back as an invalid address. This in my opinion is some seriously shady behavior. All for a lousy digital code.The purchase date was 8/8/23 I attempted to redeem it sometime after that I purchased it from Target I tried to upload an image of the code, DVD, Cover, and Receipt, but it keeps saying error.I changed the format.I made the file smaller. Well below 5 MB. It keeps saying error.

  Business Response

  Date: 10/17/2023

  Hello there,

  Our care team at Disney Movie Insiders has no history of contact from this user. We advise that the user contact our care department for clarification. Phone: ************** Email:  ***************************************

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached Word Doc, it was impossible to capture the experience in **** characters.

  Business Response

  Date: 07/28/2023

  ***************** care team would be happy to assist this Member further with any questions they may have regarding their recent reward experience. As we have yet to hear from this Member directly regarding this, we ask that they reach out to our care team so that we may address these concerns. Our team is available Monday through Friday, 9 AM - 5 PM PST at the following:
  
  Phone: **************
  Email: ***************************************
  
  Thank you,
  Disney Movie Insiders Customer Care 

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20378993
  
  I am rejecting this response because: I requested support from the BBB because I believe my experience deserves more than minimum wage general customer support.

   

  If you have time to answer the BBB, you also have time to handle this request and as advised when I attempted to reach out to the support team, chat was offline, so if you don't have the staff available for west coast business hours, it's clear me you are under powered and understaffed.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/01/2023

  Hello there,

  Please be advised that our ************* team will be reaching out to this Member directly to assist further with the email provided. 

  Thank you,

  Disney Movie Insiders ************* 

  Customer Answer

  Date: 08/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that if Disney makes contact this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************