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Business Profile

Psychic

California Psychics

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Psychic.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 12 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    First off never told me about an introductory just helped me make an account Secondly told me I would get all my points back but only gave me half of the minutes Third has a statement on their site risk free and how the will refund you if you didnt life change with the reading Lastly lied to me after they sent me back to the sane person and said I choose them smh save you money

    Business Response

    Date: 02/13/2025

    Hello ***** *******,

    Were sorry to hear that your reading with Psychic **** did not meet your expectations. Were glad you were able to take advantage of our introductory offer, which provides 20 minutes for just $20.
    We see that you submitted a callback request for Psychic ****, and later called in to request a credit due to your dissatisfaction with the reading. After issuing the credit, we noticed you recreated a callback request through our website. You used the credit for another session, and at this point, a refund is not eligible.
    If you would like assistance scheduling another reading, please dont hesitate to reach out. Were happy to help

  • Initial Complaint

    Date:02/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Told me I would be refunded through credit department but I still havent been refunded be aware

    Customer Answer

    Date: 02/11/2025

    Neon  Bellers

    Business Response

    Date: 02/11/2025

    Hello Neon Bellers, 

    Thank you for your message. Were sorry to hear that your reading didnt meet your expectations. We understand that not every psychic will be the right fit for every caller, as each of us has unique energy. If you ever feel the connection isnt working, we encourage you to disconnect within the first few minutes so we can find a better match for you.
    Upon reviewing your communication with our team, we see that you were credited time for the reading and that our team informed you they would escalate your case to our credit department. After reviewing your request, it was determined that a refund is not applicable.
    If you'd like assistance with scheduling your next reading, need a psychic recommendation, or prefer to close your account, were here to help. Please dont hesitate to reach out to us anytime. Our customer support is available 24/7 at ************* *************).
    We appreciate your understanding and look forward to assisting you further.

    Customer Answer

    Date: 02/11/2025

     
    Complaint: 22924819

    I am rejecting this response because:
    I never used the 30$ credit I would prefer refund 
    Sincerely,

    Neon Bellers

    Business Response

    Date: 02/13/2025

    Hello Neon Bellers, 

    We see that you requested a callback with Psychic Fyre through our website and had a reading on 2/12/2025. You used the credited time from your previous session with Psychic **** for this reading. As a result, a refund is not available. If you need help scheduling your next reading or making a new purchase, please feel free to call us anytime. We offer live support 24/7 at 1-800-PREDICT *************).

    Customer Answer

    Date: 02/13/2025

     
    Complaint: 22924819

    I am rejecting this response because:
    Thats not what happened or took place on your website says guarantee 
    Sincerely,

    Neon Bellers

  • Initial Complaint

    Date:02/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Be mindful if these guys tried calling customer service to request refund for mystical psychic reading and kept getting hung up on wow

    Business Response

    Date: 02/11/2025

    Hello ****** *****, 

    Thank you for reaching out to us. We have reviewed our records and were unable to locate any communication from you via chat, email, or phone. Our customer service is available 24/7, and were eager to assist you.
    Additionally, weve attempted to contact you multiple times at the phone number you provided, **************, but it appears the number is invalid. To ensure we can resolve any concerns you may have, please feel free to contact us through any of the following:
    Phone: ************* *************)
    Email: *************************************************
    Live Chat: Available on our website
    We look forward to assisting you and resolving this matter promptly.

  • Initial Complaint

    Date:02/06/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Didnt honor my request says if I didnt like reading its free I feel everyone is scamming on there

    Business Response

    Date: 02/11/2025

    Hello *****, 

    Thank you for reaching out to us. Weve attempted to contact you at the phone numbers provided in your BBB complaint and on your account, but we have not received a response. Wed like to gather more details regarding your experience, as we were unable to locate any communication from you in our system.
    To assist you further, please give us a call at your earliest convenience. Our customer support team is available 24/7 at 1-800-PREDICT *************), and were eager to help resolve any concerns you may have.
    We look forward to speaking with you and providing the support you need.

  • Initial Complaint

    Date:02/04/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I download the app told me that I would get $20 for downloading never received that Was told that the promo was over Refused to give me credit I believe the company is a scam

    Business Response

    Date: 02/04/2025

    Hello ****** Knowlnes, 

    Thank you for your message. We see a supervisor manually applied the $20 credit yesterday 2/4/2025 at 9:34 PM PST. 

    You then used the funds to have a reading with Psychic **** at 9:59 pm PST on 2/3/2025. We want to thank you for downloading our app and we hope you enjoyed your free reading.  If you need further assistance you can call us anytime. We offer live support 24/7 at 1-800-PREDICT *************).

  • Initial Complaint

    Date:02/03/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Basically seen the ad on my ******** so I invested $20 not knowing what really signed up for the prompts told me to add karma rewards when I did that I was like this is cool seen an add on the site stating if youre not life changed free I tried several and to be ***** they all **** had a representative not honor the refund I seen online others have been having to go through ************************** just to get a response from them I just want my little $20.00 back

    Business Response

    Date: 02/03/2025

    Hello **** ****, 

    Thank you for reaching out to us. We're sorry to hear that your readings didn't meet your expectations. We see that you were credited for one of the readings to allow for an additional session. I have processed a full refund for your purchase and closed your account. The refunded amount should be released by your bank within 7 business days. If you have any questions or need further assistance, please don't hesitate to contact our live support team 24/7 at 1-800-PREDICT *************). Were here to help. 

  • Initial Complaint

    Date:02/03/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unacceptable experience with gas lite making an account, however, did not enjoy reading and had a refund policy in place but was not refunded, instead offered another package.

    Business Response

    Date: 02/03/2025

    Hello ****** Klan,

    Thank you for reaching out to us. We're sorry to hear that your reading didn't meet your expectations. I have processed a full refund for your purchase and closed your account. The refunded amount should be released by your bank within 7 business days. If you have any questions or need further assistance, please don't hesitate to contact our live support team 24/7 at 1-800-PREDICT *************). Were here to help. 

  • Initial Complaint

    Date:01/28/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Scammed me out of money kept sending me to same psychic didnt even attempt to correct my issue

    Business Response

    Date: 01/28/2025

    Hello Hakira *****, 

    Were sorry to hear that your readings didnt meet your expectations. We see we had credited courtesy dollars to your account so you could try another reading with a different psychic.

    Weve refunded your $20 purchase and closed your account. Please allow up to 7 days for the refund to be processed and reflected in your bank account. We hope you have a good day. 

  • Initial Complaint

    Date:01/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am extremely dissatisfied with the services provided by California Psychics, which I strongly believe are scams. I paid $20 for a reading and had the opportunity to speak with multiple psychics, none of whom provided readings that met my expectations. Despite my efforts to address these issues with customer service, I was forced to continue using the service. Upon utilizing the remaining time, I received a refund of only $25 out of $130, which I found unacceptable. My subsequent conversation with ******, a supervisor, was unproductive and unprofessional. He was unable to acknowledge my concerns and stated that I was ineligible for a refund due to having used all of the time. I am seeking a full refund, as initially promised.

    Business Response

    Date: 01/27/2025

    Hello *****, 

    Thank you for your feedback. Were sorry to hear about your experience and appreciate the opportunity to address your concerns. Our goal is always to provide a positive experience for our clients.
    As a courtesy, we had credited your account for your third psychic reading, allowing you to have another session. According to our terms of use, we offer courtesy credits once per month and once per psychic.
    Additionally, as a further gesture of goodwill, we are happy to close your account and issue a refund for your $20 purchase. Please allow up to 7 business days for your bank to process the refund.
    We appreciate your understanding and wish you a wonderful day.

    Customer Answer

    Date: 01/27/2025

     
    Complaint: 22859070

    I am rejecting this response because:
    I need proof of refund please send me an email stating I will be refunded thank in advance 
    Sincerely,

    ***** *******

    Business Response

    Date: 01/27/2025

    Hello *****, 

    An email with your refund receipt was sent to you today, and we also attempted to reach you by phone to confirm you received it. Unfortunately, it seems our calls were not able to connect. If you need any further assistance, please dont hesitate to contact us at any time. We offer live support 24/7 at 1-800-PREDICT *************).

    Customer Answer

    Date: 01/27/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *******

  • Initial Complaint

    Date:12/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wont go into detail but those I talked with were really extremely disrespectful and judgmental towards me, even yelling at me and calling me bad names! And making bad assumptions which I know for a fact arent true. Plus the great reviews and almost 5 star ratings are deceiving because bad reviews and ratings are NOT posted making it seem like everyone has a good experience. I had called customer service for my money back and they only gave me $20 in credit to be used with them.

    Business Response

    Date: 12/11/2024

    Hello Charity, 

    Thank you for your feedback. We are truly sorry to hear that your experience did not meet your expectations. We understand how important it is to feel heard and supported during your sessions, and we sincerely regret that you didnt have the positive experience we aim to provide. We see you were credited $25 for a reading with Psychic Levana, she charges $5 per minute which is 5 minutes worth of talk time. We see you read with her for 10 minutes, at her price of $5 per minute you were only charged $50. In our Terms of Use we note: We will credit your Account in California Psychics Dollars for an amount determined at the sole discretion of California Psychics based on the circumstances. We're happy to see you were able to use that credit, plus an  additional $20 credit we gave you for another reading with another psychic. As a courtesy, we have refunded your last purchase with us of $50 and have closed your account. Your bank should release the funds to you within 5 business days, that means not including weekends or holidays. We want to be a place where both clients and psychics feel at peace and have a positive experience. While we value constructive feedback, our review system is designed to maintain a positive and supportive community. Please note any testimonial, whether it be positive or negative, is provided to our psychic and reviewed by our team. We do hear those customers who feel we should change this policy and we are still considering how we want to portray reviews differently in the future. We thank you for having tried our service. 

    Customer Answer

    Date: 12/11/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    Caisee ********

California Psychics is NOT a BBB Accredited Business.

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