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Business Profile

Travel Agency

Globus Travel and Tours

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    August 30, 24 I had to cancel my trip with Globus to ************************************** date October 27, 2024, because I must have surgery on October 17, 2024 on my right knee, it's a replacement-revision. I had paid for my trip in full, the total amount was $2,199.00, Globus owe me a refund amount of $1,500.00. I paid Globus and no other company for this trip. Globus advise my group to get Traveler ********************* which I did, but now Globus and their insurance company is attempting to keep my money without refunding any of my money back. My doctor has been totally cooperative with them and me, but Globus and their insurance company has been Fraudulent and Deceptive with me and my doctor's office on their request for medical records.Globus states they can't intervene because they are the insurance company, well I did not pay *** *********************** but I did pay Globus for travelers Protection, and Aon keep lying about mailing or faxing my doctor for additional medical information. Please I need your HELP,

Globus Travel and Tours is NOT a BBB Accredited Business.

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