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Complaint Details
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Initial Complaint
01/05/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a drive belt from Sixity. Once installed, it only lasted 10 minutes before completely failing. It disintegrated into small chunks. I contacted their customer service and was informed of their extensive return policy. Part of which is to return the defective part. Unfortunately there was really nothing left of the belt to return. When I removed the cover, small chunks fell into the sand. I think its ridiculous that they do not back their products and the belt failure left me and my family stranded for several hours.Business response
01/13/2023
Thank you for taking the time to reach out and share your experience, and we truly apologize for the issues you faced. I believe at this point you've spoken directly to our Head of **************** who reached out earlier this week, and a refund has been processed. If there's anything else we can help with please let us know, and we'll strive to do better to win your business in the future. Thanks again.
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Contact Information
11230 Gold Express Dr Ste 310-370
Gold River, CA 95670-4484
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2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.