Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Research Sixity Auto - Verified they are listed as BBB accredited. Found AC compressor for a decent price through Sixity Auto's Amazon store. Did not want to use ****** as the courier and purchased the Denso AC compressor through their website directly. Was not offered any options about the shipping as it was free however there was no option for signature required. After purchase I discover they are using ****** to ship the compressor. Package arrives a day early without any notifications of an early delivery. (Delivered 12/22/24 - expected 12/23/24 as per Amazon) Package is stolen by Porch Pirate on 12/22/24 - verified with Ring doorbell footage. Also Ring doorbell video verified that ****** did not knock on door when they left package on porch) Filed a police ***ort - called customer service and explained my process for ordering through website vs ******. **************** *** explains they need to talk to their manager due to the value of the compressor and will return my call later that day. **************** *** fails to call back. A few days later on 12/26/24 the author calls Sixity Auto again and reaches the same customer service ***. They state they had a conversation with their manager and that the purchaser should request a chargeback from my bank and that Sixity Auto will not dispute it...Can you guess what they did next? Yes they are fighting the chargeback request. These are not actions of a Business worthy of a BBB accreditation. It's obvious they are using the cheapest form of shipping at putting purchasers at risk due to their lack of offering a secure delivery. 1000% Would not recommend.

  

  Business Response

  Date: 01/31/2025

  Thanks for providing the details of your shopping experience. We apologize for how this was handled. We use a range of shipping companies - including ****************, ****, *****, ***, ***, etc - and cannot currently promise one shipping company over another, however you've illustrated a good example of when this would be useful, and we do have this on our development roadmap for this year. Aside from the shipping carrier, we had a breakdown in our customer service process and will be addressing through training. We definitely take situations like this seriously and aim to improve for future customers.

  At this point we have refunded this order. Normally once a package is successfully delivered, if a product is stolen we recommend working directly with the carrier and/or insurance company to cover the loss. We have covered this and refunded the customer, and we believe this should resolve the issue. Sorry again for the issues faced, and let us know if there is anything else we can do.

   

• Initial Complaint

  Date:09/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well, I believe theres some kind of fraud going on here with the shipping in order practices. Ive had to shell out money for the same order twice. I waited three weeks multiple delays and now yet my order is delayed again. Its cost of my business $250 a day I have a 70 year old Customer waiting to get their vehicle fixed. I have mechanics livelihoods being messed with you name it they advertise fast shipping supposed to be there on September 6 with two day shipping gets delayed week then doesnt get there then says oh we refunded you for it never got the refund contacted service. Oh, you still need the order well, yeah I need a **** order like a week ago so then I have to re-order while a refund is supposedly still being processed. They keep rescheduling and changing the delivery and doing this, and that all on their own, some frauds being committed either by them or the company theyre using for shipping, which would be ******, but I need the **** order to the customer and I dont need the delays. They can move it several states in one day but then when he gets close to where it needs to be delivered all we need to just leave it. Sit here for a week Ive spoken with multiple agents with ******, they try to say oh its the sellers courier but yet they are the courier and they are the ones that the shipping is going through so the seller really needs to get a hold of Amazon and see what the h*** is going on or the seller needs to ship the plugs to my customer immediately lawsuits need to start flying out the door. I need the plugs to the customer. Ive already paid for the order twice never received any order. My next move is the *** shipping and billing and interest racketeering and fraud because its not right theres no money to be made on what the product is ordered for, but I have to make it right. I have to get the customer their vehicle up and running , I just need order shipped to where it needs to be shipped in ***********, ******** immediately

  

  Business Response

  Date: 09/24/2024

  We apologize for the shipping issues with your order. This particular order was made on ******, and shipped by ****** from their warehouses using their logistics. Unfortunately we had no control over the shipment of your order. We completely agree and sympathize with you - it was a very poor customer experience. When we read your ******************** issue, we immediately expedited replacement spark plugs from our internal inventory via *** Air. We also connected with you via phone to explain the situation, and we believe the situation is resolved. It is definitely not a common occurrence that our customers on ****** have a poor shipping experience, but when it does happen we do our best to remedy the issue ASAP. If there is anything else we can do to resolve this issue please let us know, and thanks again for shopping Sixity Auto.

• Initial Complaint

  Date:01/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a drive belt from Sixity. Once installed, it only lasted 10 minutes before completely failing. It disintegrated into small chunks. I contacted their customer service and was informed of their extensive return policy. Part of which is to return the defective part. Unfortunately there was really nothing left of the belt to return. When I removed the cover, small chunks fell into the sand. I think its ridiculous that they do not back their products and the belt failure left me and my family stranded for several hours.

  

  Business Response

  Date: 01/13/2023

  Thank you for taking the time to reach out and share your experience, and we truly apologize for the issues you faced. I believe at this point you've spoken directly to our Head of **************** who reached out earlier this week, and a refund has been processed. If there's anything else we can help with please let us know, and we'll strive to do better to win your business in the future. Thanks again.