Business ProfileforCox Communications

On the morning of 7/29/24 my roommate and I realized the internet cable line coming into our house had been downed by a branch overnight and was now draping across both of our cars. I messaged back and forth with cox support and they said the earliest someone could come out to look at the problem and fix it would be the morning of 7/31/24. When I reiterated that it was inhibiting our ability to go to work, they said they were sorry, but it would still be two days before a technician could come out. I called their support line thinking that maybe the situation hadn’t fully come through in text form. I explained the situation to the support person on the phone and they said the same thing, two days until someone could come out. I asked if I could prop the line up myself in order to be able to move the cars, but the service representative stated that they did not advise that because it might be unsafe. I asked them why it was not a priority if they thought it was an unsafe situation and I couldn’t get a straight answer besides they were sorry, but two days is the fastest they can come out. So now I still have a line down across multiple cars, an advisement not to move the line as it might be unsafe, and the inability to get my car and my roomate’s car out of the driveway.