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Business Profile

Computer Software

AppFolio, Inc

Headquarters

BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for AppFolio, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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AppFolio, Inc has 2 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 41 Customer Reviews

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    Review Details

    • Camille J

      Date: 09/17/2026

      This is the worst service for renters, ever. I had a $3,500 dollar credit from rental assistance a few months ago. To start off, they tried billing me for two months in June and July when I didn't even move in to the property, until August. Now that they have fixed that, they have completely removed my credit which was showing on their system when I had moved in, and now it disappeared. I have a copy of the check that was given to the apartment complex at least. Also, I moved in the middle of the month of August, and they are trying to charge me rent starting on the first of every month, which would mean I would loose two weeks of rent. This is just the beginning of the app folio mistakes, also double charging for water fees, move in fees, etc.

    • Chad B

      Date: 08/31/2026

      Illegally charging for ach payments and debit card payments which are supposed to be free , they are a fraud Illegally charging people for per profit while offering nothing..

    • Orly A

      Date: 07/21/2026

      Horrible!
      Run as far and as fast as you can, their only customer service is for sales, once they got you signed you are done!!!! and they do not care anymore, there is no customer service if you have a problem, they have chat with an AI that knows basic things, but when it comes to leases, tech problems, or any other situation, you need to schedule a call with them, you can wait 1-5 business days and limited to 30 min call
      But they know how to charge you on time
      This company needs to be in India not USA, horrible horrible horrible

    • John F

      Date: 06/19/2026

      Just discovered that AppFolio is imposing a monthly surcharge fee of $9.99 to handle my daughter's (away at college) rent payment. Of course, this was buried in the fine print of the lease agreement. Buyer beware, right? Big print gives, and small print takes away, right? Shame on me for not catching this sooner. I initially contacted the apartment complex to ask THEM about the fee. They promptly told me it was AppFolio, a third-party vendor, that is imposing the fee. My next call was to AppFolio . . . but could I could a live person on the phone? Of course not! Just a bunch of smoke and misdirection . . . no accountability or actual customer service. Well, guess what? From this moment forward, AppFolio will not receive another cent from us. After discovering the USURIOUS insanity, the gravy train for AppFolio ENDS TODAY. Thanks for NOTHING, AppFolio!

    • Kristi C

      Date: 05/13/2026

      This company is the worst company I have ever dealt with. I have tried to cancel my services with them since February, but they have not honored the required termination I provided in writing per the contract. They don’t provide customer service at all. I have been waiting for 2 weeks to get a response. I ended up going to my bank so they can no longer deduct anything from my account and filed a dispute for their unauthorized charges this month. There is no number to call to get help. The worst!! Do yourself a favor and do not use this company.

    • vicki s

      Date: 03/12/2026

      This company is horrible. It cares nothing about customer service. The wait times for issues or concerns to be resolved are extremely long and unacceptable, and interfere with business workflow. It sometimes takes days or longer than a week to resolve concerns. The most famous response from this customer service team is "Let me go ahead and investigate this further on my end. I’ll be sure to give you an update shortly." This statement is almost never true. The wait times are enduringly long. If I could do it all over again, I would have chosen Buildium as a property management software

    • Amy D

      Date: 02/19/2026

      I own a large real estate company and we manage 1,900+ rental homes. We have been in business for 32 years and after interviewing various software companies, we decided to do a company-wide software migration over to AppFolio. Unfortuntunately, this might be the biggest mistake I've made in my real estate career. The transition has been nothing short of a nightmare. Not only did their transition/on boarding team mess up the balances in over 700 accounts, but their customer service is horrible & we can't get our owners paid. We are a solid, long-standing company and in one month, this software company has done immeasurable damage to our reputation. Not to mention the damage it was caused us in accounting. After three weeks of phone calls, I still haven't gotten all our owners paid, no one will call us back and as I type this, I am sitting on hold (and have been for 54 minutes) while a customer service specialist tries to find someone who can help me. Their employees work remotely, so they want you to "chat" on line with them, and the lower-level employees can't reach any of the management. He actually said to me tonight that he "doesn't know what time the other employees work." No help what so ever.... Do not make a migration to this company unless you are ready to stake your entire career on it.

    • Grace P

      Date: 02/04/2026

      Unfair to spring a 2.50 per month charge with zero notifications to the people renting. I never authorized that charge & I will go back to using paper checks. Feels pretty dishonest to provide a seemingly complimentary free service and then turn on a re-occuring fee with no notice. Do better.

    • Tristen T

      Date: 12/10/2025

      Misleading sales pitch claiming theyre the only ones who can set up your internet and utilities. Saying the address of the property is part of a bulk address and therefore xfinity has a monopoly on the address and internet provided. What a crock. O would recommend using this company for anything

    • Amy T

      Date: 12/02/2025

      Charging for ACH payments on rent is absolutely petty and ridiculous. Do better.

    AppFolio, Inc is BBB Accredited.

    This business has committed to upholding the BBB Standards for Trust.

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