ComplaintsforPublic Data Check

• Initial Complaint

  11/28/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I was doing a search on my self just out of curiosity. I went ahead to do my search and I did not match anything on your database. And as a result of this I was sent a notification that because I didn’t have any match I had a chance to do a second search for no additional charge and if I still didn’t have a match I wouldn’t be charged any fee or additional fee for the second time either. As your business stated it would be a “one time charge” I have to admit I am surprised that not only was I charged twice for what I was guaranteed would only be a one time thing but also went ahead and enrolled me for a monthly subscription and was also charged. I understand that anything less than $50 can slip between the line and not be noticeable but it is not the money so much that I am making a statement for but rather the principal of the act and let’s also mention the lack of integrity. False propaganda. It is not ok to do this. I came across your services and walked in with an open mind and I wasn’t expecting any reimbursement for the initial charge for requesting your service even after I did not have any match. It was your business who sent me a notification offering a second try which was great and for that I thought to myself now that is a business that is interested in playing fair with the customer but now I have a different opinion. I wasn’t expecting much of it but was rather lured in by the “shocking info” “secret accounts” “exposed cheater’s” and dramatic signs that made it suspenseful that had me excited about what could possibly be out there about me i had no idea was out for the public to know but me. I wasn’t expecting any of this. I can’t deny feeling a sense of being taken advantage of for giving your services an opportunity for fair business. I followed through with integrity and I’d appreciate getting that in return. As I looked to reference the charges I sadly encountered even more charges I had no idea were even there. Thank you , P**** ******.

  

  Business response

  12/01/2022

  Dear P****, Thank you for contacting us and we are sorry to learn of your situation. We tried calling you at the number provided but we were not able to reach you. We are glad to clarify that we are not the company that has provided this unpleasant experience. The fees you included are from a company called “usapublicdata.net” which is not affiliated with our company. While similar, our website is publicdatacheck.com and there is no association between the two. Please reach out to usapublicdata.net for further assistance. We looked up their website for you and their toll-free number is ###-###-####. We hope this helps and best of luck. Sincerely, Member Support

  Customer response

  12/02/2022

  My sincere apologies for the misunderstanding. Upon doing my research of the potential business from who the charges were from I was misled to yours. Since it was also the only one who granted me access to my “membership account” it was easy to assume and confuse me. As I meant to ill will to your business I do politely ask that my membership to your business is terminated if yet not already since I wasn’t interested in one to begin with. Thank you for all your help and cooperation with this matter.
  I have reviewed the response made by the business in reference to complaint ID 18469658, and find that this resolution is satisfactory to me.
  
  Regards,
  
  P**** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  11/03/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I unsubscribe to public data check and its still charging my account. I want my money back.

  

  Business response

  11/04/2022

  Dear L*****, Thank you for contacting us. We called you to discuss this further but we were unable to reach you. We see that an account was created through our website on 9/25/22 and then billed the normal monthly fee on 10/3/22 and again the following month on 11/3/22. The account was billed because it was active at the time of each billing. We are not sure what you experienced, but we don’t have any record of a request to cancel your account either online through your account, via email, or by phone through our automated system or live agent support. We do have an option that allows consumers to unsubscribe their email addresses from receiving potential marketing communications, but this is not the same as canceling an account. Maybe this is what happened? We have confirmed that your account is canceled and you will not be billed further. We have also refunded your monthly fees. Please let us know if you need further assistance. Sincerely, Support Team

• Initial Complaint

  09/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  After seeing a family members "public record" being posted all over social media by someone who is trying to use it against us, we knew something was wrong. This "public record" had over 10 FELONIES under criminal history!! We knew that was untrue so we went to the sheriff's office and did a national background check and guess what? Clean. I called and all I was told was they would remove thier information. NO! I want it to be corrected! BECAUSE YOU HAVE DAMAGED THIS FAMILIES REPUTATION BY REPORTING FAKE INFORMATION! And all I was told was "sorry" well sorry isn't good enough. We are being harassed because of this fake crimal history and it is ALL PUBLICDATACHECKS FAULT

  

  Business response

  09/29/2022

  Dear S*****, Thank you for sharing your experience with us and we are sorry to learn of your situation. We are glad we had a chance to speak with you and please let us know if you need any further assistance. Sincerely, Member Support

• Initial Complaint

  08/19/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  The original trial was $1 on august 10th. The trial was for 7 days. However, I went on the website to cancel it that following Monday the 15th (5days) and the site had said the membership was cancelled (in red bold letters) and I was still Able to use it until 9/9/2022 (screenshots provided). I took a screenshot that day because I thought it was odd that it was already cancelled. What this company did was ended my trial early and gave me a month worth of time to use it and stated it’s cancelled and hoped I wouldn’t notice the date (which I didn’t) than charged me on the 7th day $29.96. I used the site that first day and found all information was outdated or unavailable. This also goes against the FTC ACT. “The FTC Act prohibits unfair or deceptive advertising in any medium. That is, advertising must tell the truth and not mislead consumers. A claim can be misleading if relevant information is left out or if the claim implies something that's not true.” I called the company during business hours and there voicemail states I’m calling out of hours, nor have they responded to my email either and I’d like to be refunded. I didn’t use the service let alone want a full months worth of one. Very misleading and they make it impossible (if at all) to get in touch with them. They give no options to click to cancel and state it’s already canceled in bold red so what was I to do? They just hopped I wouldn’t notice my bank statement . I don’t get it.

  

  Business response

  08/19/2022

  Dear C******, Thank you for contacting us and we are sorry to learn of your situation. We see that 3 different accounts were created with 3 different email addresses and this appears to be the cause of your confusion. Accounts are not linked and canceling one account does not cancel other accounts. Accounts were created on 6/8, 6/18, and 8/10. The account that was created on 6/8 (gareau.f…[email protected]) was canceled online 3 days later on 6/11. The 2nd account that was created on 6/18 (c*****…[email protected]) was canceled automatically by our system because we were not able to process the payment for July. The system attempted to reprocess the payment again in Aug, but it was unsuccessful and the account was automatically canceled. As a courtesy, we provided access to this account through 9/9. You provided a screenshot confirming that this account was canceled. Your 3rd account (crazy4.…@aim.com) that was set up on 8/10 was never canceled and this is why you were billed the normal monthly fee for this account. We are sorry that we missed your calls on the morning of 8/18. Our website lists our hours as 5am - 9pm PT (Pacific Time). There is a 3 hour time difference from ET (Eastern Time) and it was still before 5am when you called. This is why you were not able to connect with a live representative. We did receive your email shortly after at 5:04am and replied to you that morning to confirm that your account was canceled. We asked you to call us for any additional assistance but did not hear from you. As a courtesy we have refunded your monthly fee and we can confirm that all 3 accounts are canceled. Please do not hesitate to contact our support team if you need additional assistance. Sincerely, Member Support.

• Initial Complaint

  08/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I signed up with this phoney website for a dollar trial and it said I can cancel at any time before the week is up to avoid more charges. Well once I realized that the people you are searching they never seem to find. Also it had all different searches like sex offender search, social security search, phone number search, reverse phone search, amd then all of the sudden the only thing on my app is the people search and nothing else I tried to cancel my subscription however, there is no where on the app or website now to cancel. The only thing that pops up everytime is people search. I've tried logging in and back out, resetting, phone, and still same thing. I do NOT want to be charged a membership. I'm starting to see that this is one big scam they have running.

  

  Business response

  08/02/2022

  Thank you for contacting us and we are sorry to learn of your experience. We called you to discuss this further but we were not able to reach you. We have canceled your account and refunded your $1. An automated email confirmation was sent to the email address associated with your account. Accounts can be canceled anytime by logging into the website, by email, and by phone 24/7/365 through our automated system, or via live agent support 7-days from 5am - 9pm PT. This information is listed on our website as well as in the Welcome email that was sent to you when you registered. We are sorry you found this process to be difficult and we will pass this feedback to our product team. Please do not hesitate to contact us if you need further assistance. Sincerely, Member Support

  Customer response

  08/03/2022

  
  
  I have reviewed the response made by the business in reference to complaint ID 17646056, and find that this resolution is satisfactory to me.
  
  Regards,
  
  J***** *****
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  06/13/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Well they advertised free public records search 100 percent free but as soon as the app was closing cc it needed my cc for 1 dollar that's not free I'm sick of this it's a big lie and I'm tired of it

  

  Business response

  06/16/2022

  Dear David, Thank you for your inquiry and we are sorry you were not satisfied with the registration process. We gave you a call to discuss this further but were not able to connect with you. We offer consumers a free search so that they can determine if the person they are looking for exists within our data set. The search results provide preliminary information and a detailed report is available with registration. Sorry again if you found this frustrating and please let us know if we can be of further assistance.  Sincerely, Member Support 

• Initial Complaint

  03/24/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  They have taking $30 out of my account with cash app.i have never used their services for anything.im a single dad with kids and got cancer ,I'm on a budget from hell already.please help me get my money back.the company is public data check

  

  Business response

  03/29/2022

  Dear J***, Thank you for contacting us and we are sorry to learn of your situation. We are glad to have connected with you and please let us know if we can be of further assistance. We see that we attempted to charge your account the normal monthly fee but that the transaction was never successfully processed. This means we never collected the funds and are unable to process a refund. We encourage you to continue working with your financial institution to find out why the funds are not available to you after such an extended period of time. Please let us know if we can be of further assistance. Sincerely, Member Support

• Initial Complaint

  02/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I filed a complaint against this company 3 weeks ago and haven't heard back from them. They posted false information about me on there website and claimed there was nothing they could do about it. Why are they posting false information about me in the first place.

  

  Business response

  03/04/2022

  Dear E****** Thank you for contacting us and we are sorry to learn of your experience. We called you to discuss this further and left a message. We see that you spoke with 2 representatives on 2/14/2022 and your public records were removed from our website on that day. We sent an email confirmation to the same email listed in this communication confirming that your records were removed. Please consider that our support representatives do not have the ability to change or update any specific pieces of data that appear on our website. If we are notified of any inaccurate information we remove the profile in its entirety to ensure no bad information is on the website. We are sorry again for your experience and we hope this resolves this matter. Please do not hesitate to contact us if you need any additional assistance. Sincerely, Member Support
  
  

  Customer response

  03/08/2022

  
  
  I am rejecting this response because:I had to sign a relaese form from the NH state police which cost 25 dollars. There are no felony arrests or convictions on my crimanal record. Your website has 2 felony convictions under my name. This has tarnished my good name and defamed my character. Consider yourself fortunate if a legal firm refuses my case due to your negligance.  E***** ******* 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business response

  03/12/2022

  Dear E****** Thank you for your continued interest in this matter and we apologize again for any inconvenience. When we were notified that information related to you might be incorrect we responded by immediately removing the information from the website. We want the website to be as accurate as possible and so our remedy is always to remove the information right away. We are sorry again for any challenges this may have caused. Sincerely, Member Support

  Customer response

  03/15/2022

  
  
  I am rejecting this response because:
  
  Regards,
  
  E***** *******
  
  Simply removing the false information you posted on line about me doesn't begin to compensate me for the damage yuor company has caused me.  Ihave posted a copy of the documentation your company would have needed in order to find crimanal information about me. If I had granted you permission to access my crimanel background you would have discovered that I have no felony arrests or convictions. Perhaps the BBB is not the forum we need to resolve this issue.Should we let a court of law decide this instead?
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩