We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Used Car Dealers

Pioneer Motors
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/04/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had recently purchased a car from pioneer motors online. I found a2014 Dodge journey with ****** miles. I asked how it ran because I couldn't come test drive. Her said it was gone over by their mechanic and drive nicely. My total was ****** including tax and license. They delivered the car to my house. The appearance was nice but I noticed the two front tires were close to being bald and would not have passed an inspection. About 3 weeks later I recieved a call that they had 2 tires for me that they had totally forgotten about. First they should never had brought me the car with bad tires. But, I went to them and got the tires put on. The car was running nice but I noticed a smell like the converter and the car started slipping gears not always, but enough. I just got the plates for it on Saturday but haven't had a chance to put them on because my car doesn't run that well. I contacte pioneer motors to explain my situation and told him I hadn't even driven it ***** miles yet and it only had ****** miles on it I shouldn't be having motor problems only took my name and my number and he called me back about 15 minutes later and basically told me that since I didn't take an extended warranty on it that I was pretty much screwed and for me to call Dodge and see if there was anything they could do for me otherwise I was out of luck so I am a little upset I spent $****** and only drove ***** miles and now I'm probably going to lose my job. I went there because I read all their wonderful reviews and how they're all for total customer satisfaction but apparently this customer right here doesn't count so I'm giving them a very bad rating and a complaint I think that's very bad business. And if anything for that price I paid they should at least try to fix it for me to satisfy me as a customer. So the conclusion of our discussion and I said so basically I'm screwed and he said pretty much with no feeling whatsoever. When we owned a restaurant we would never treat our customer like that ever.

    Business Response

    Date: 06/21/2023

    Hello ******. I read your complaint with great concern and am so sorry you are having a problem with your car. Would you please call me so we can discuss the issue you are having and get you the help you need.

    Customer Answer

    Date: 06/26/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Pioneer Motors is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.