Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/08/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ultracor products are made to order. And refunds are store credit only. They are not cheap and they take some time. I have been buying them for 7-8 years. The quality has gone downhill. I have a couple of pairs that do not have the compression that they had been known for -- I chalked it up to using a new fabric. My latest order has put me over the edge. And, the only way to know any of these changes is to have tried them on. I placed an order on Jan 8, 2025 and received on March 12, 2025. It was for the Hypersonic leggings (one of the more expensive). I have 3 other pairs. The waistband material is cheap and not the same fabric as the others. I keep having to pull them up. The rise is shorter than the others making them super uncomfortable. I have emailed them requesting a new pair made properly or a refund with new resolution. To be honest, all communication with them in the last 3 years has been terrible.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, I bought two pairs of leggings from Ultracor, they are not the same quality as I had previously expected ( i have two other pairs). They came with tears in the waistband, I have not heard back, there customer service line they give doesnt work. There is never ANY resolve. I am beyond disappointed and it isnt how any business should operate

• Initial Complaint

  Date:01/27/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 2, 2024, I placed an order (order number *****) for two pairs of leggings. I have not received them and have followed up with the company 4+ times via email and its website. I have received no responses except for one automated response that I would hear from the company in ***** hours but I never heard from the company.

• Initial Complaint

  Date:01/14/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 25, 2024, I have placed an order with ************************** for2 pairs of black color leggings of size Small(order #*****), for which I got confirmation that order was received and confirmed. After more than 3 weeks I have followed up with ************************** on the status of my order though their website.The company maker workout apparel upon order receipt. It can take unto 3-4 weeks for order to me received.While there were no responses from the company customer services department, I received a notification by the Route App that order will be delivered on December 26, 2024. When I received order, the items that ************************** sent me were not the items I ordered, 2 pairs of leggings of wrong size (Medium - not Small) and wrong colors (Blue and Silver - not Black). I contacted ************************** regarding the problem of receiving wrong items on December 27, 2024 asking to issue a refund of $275.00 and sent a prepaid label to ship wrong items back. Or confirm about sending correct order. On December 31,st 2024 I have emailed another request for issuing a refund, sending a return label for wrong order or sending me a correct order. On January 1st I received a response from ************************** representative, ******, stating that they will be sending me a return label for wrong order and issue refund..On January 4, 2025, I sent another email (third time) asking kindly to resolve my order #***** for $275.00 purchase that was mishandled.Unfortunately, I am not receiving any responses except for the auto responses that someone from their customer service will be in contact with me.Loosing hope to get my order resolve with the company, I am asking for help to get a refund in the amount of $275.00 for the two pairs of black color leggings that I have not received as ordered.

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created an exchange on a pair of leggings and they are not processing it or sending the replacement item. I sent the original item back to them as directed by them from the approved exchange request and it arrived to them on January 2nd. The return portal does not show any update and I tried getting in contact with on two separate occasions and received no response. I am now out over $250 and have nothing to show for it. Order: ASP-#*****.2 Return shipping tracking: **********************

• Initial Complaint

  Date:01/13/2025

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order back in November and its been more than 30 business days, yet I have not received any updates on my order *****. I emailed the business, called the number many times but the phone number doesnt even seem to be valid. I want to know the status of my order and if they are not planning to ship any time soon, I want to get a refund.

• Initial Complaint

  Date:12/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with this company on 10/16/2024, order number *****. I received an order confirmation in my email. This company makes workout apparel upon order receipt. It can take up to 28 days. I have not received any communication since this. Follow up to emails and contact from them from my contact have been unanswered. I just want a status of my order. I am still waiting for any kind of email response or eta of the items. Their phone numbers are either disconnected or their voicemail box is full. Im just checking status and now it has been almost 45 days since my order, well over the up to 28 days to process. I am just asking for a status and an estimated time of arrival for my order. And there is no follow up from the company ever. The only email I received was auto generated that they would respond within ************************************************************ my junk. I am asking for a phone call from the company with the status of my order and a phone number in which I can contact them with other questions. It seems kind of shady. And they have my money, not just a pending authorization on my cc.

  Business Response

  Date: 12/20/2024

  Good afternoon,

  We reached out to the customer on 12/9/2024 to apologized for the delay, and explained why the delay. The customer never responded. The order was shipping and received on December 19, 2024.

  email
  
  done12/09/2024
  Good evening ****,
  Thank you for reaching out to us. Your order us completing production and will be shipping shortly. You will receive an email notification with tracking as soon as it ships.
  Please let us know if there is anything else we can assist you with.
  
  
  Thank you,
  

   

  Tracking Number:
  420300629305510597203835865985

• Initial Complaint

  Date:06/25/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed the initial order on February 13th and Ultracor provided no firm date of delivery throughout the entire process. I emailed support 5 times asking for an update and received nothing. The package didn't arrive until well into April and once I received the product, it was damaged and already outside the return window. After that, I finally heard from Ultracor after they realized my CC had reversed the charge. I've said it before and I'll say it again, this has been a very poor experience and I will never shop at Ultracor again, it seems others share my sentiment.Paid $128, refunded by my CC.The business has not tried to resolve the problem, they've only compounded it. They have only emailed me asking for the item back.

  Business Response

  Date: 06/26/2024

  Good morning BBB,

  I have sent this customer an email and reached out to her this morning to assist. I have no previous correspondence from *********************** about a damage product or not being able to create a return label. Please see the attached email sent to the customer today. 

   

  Thank you!

  Ultracor customer Service

• Initial Complaint

  Date:05/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ultracor charged me for four items. They sent me two (2). They did not offer a refund or a shipment date for the other two items. I disputed the charge. They then fraudulently represented to my credit card company that I received all four items. I have filed a complaint with the ****

• Initial Complaint

  Date:04/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A $350 order was placed 2.13, with an email confirmation was sent the same day, stating production time was 28 days. I emailed Ultracor on 3.15 requesting a status update. The auto responder said a reply would be sent within 48 hours. No reply, so another email was sent 3.21, another 3.26. ****** from Ultracor replied 3.27 saying she would check on the order, it should ship shortly and she would send the shipping confirmation. I emailed again 4.1 and again 4.3 and 4.5 for an update. On 4.5, I said I was reporting fraud to my credit card company and reporting to BBB. Ive also called the numbers they list, and all have voicemail boxes that are full.

  Business Response

  Date: 04/30/2024

  Good morning BBB,

  I was in constant communication with the customer. Please see below tracking information showing the delivery movement.

  ***************************
  

  email
  
  04/03/2024
  Hi ******-
  Its been a week since your emailplease send the status on delivery. If I dont receive the info by Friday, Ill request that the credit card company reverse the charges. The lack of communication is ridiculoushad someone kept me in the loop on the delays and the reason, we wouldnt have a problem. However, we now have a problem. 
  
  
  
  
  KE
  ***************************
  email
  
  04/05/2024
  Ok- Im assuming this order will not be delivered since you havent had the courtesy to reply to my emails in over a week and the order was placed almost 2 months ago. This is disappointing, as I would expect a company who promotes a green footprint would be a responsible company that transacts with integrity. Im notifying my credit card company of fraud and will report this to the BBB. Unfortunate. 
  
  
  JG
  account_circleJackie ******
  email
  
  done04/22/2024
  Good morning ********,
  Your order #***** was shipped on April 8, 2024 and delivered on April 12, 2024. You received an email notification with delivery information. Please confirm.
  

  Delivered
  Delivered, Front Door/Porch
  WINNETKA, IL 60093 
  April 12, 2024, 3:29 pm
  Out for Delivery
  WINNETKA, IL 60093 
  April 12, 2024, 6:29 am
  Arrived at Post Office
  ********, IL 60026 
  April 12, 2024, 6:18 am
  Arrived at *************
  ********, IL 60026 
  April 12, 2024, 4:58 am
  Departed **** Regional Facility
  PALATINE IL DISTRIBUTION CENTER 
  April 12, 2024, 1:24 am
  Arrived at **** Regional Facility
  PALATINE IL DISTRIBUTION CENTER 
  April 11, 2024, 7:35 am
  Arrived at **** Regional Facility
  ******* IL LOGISTICS CENTER 
  April 11, 2024, 3:34 am
  In Transit to Next Facility
  April 10, 2024
  Departed **** Regional Facility
  *********** CA DISTRIBUTION CENTER 
  April 9, 2024, 9:33 am
  Arrived at **** Regional Origin Facility
  *********** CA DISTRIBUTION CENTER 
  April 8, 2024, 10:34 pm
  Accepted at **** Origin Facility
  *********, CA 90250 
  April 8, 2024, 9:19 pm
  

  Thank you!
  

  ****** GM
  Customer Support Manager
  ******************************
  
  
  On Fri, Apr 05, 2024, at 03:37 PM, *************************** <*************************************> wrote:
  Ok- Im assuming this order will not be delivered since you havent had the courtesy to reply to my emails in over a week and the order was placed almost 2 months ago. This is disappointing, as I would expect a company who promotes a green footprint would be a responsible company that transacts with integrity. Im notifying my credit card company of fraud and will report this to the BBB. Unfortunate.