Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged 3 years in a row a basic plan fee (*****) after cancelling solely because my credit card number was left on file. Unfortunately, I missed the first 2 years of charges because I had gone paperless with my credit card and I wasnt checking regularly, but this year I caught it. When I called Ring they could tell my account had no cameras or devices attached. I cancelled our plan in 2022 after the 30 day free trial ended since we didnt love the plan or the cost. I sold our cameras on **** shortly thereafter so the devices had been completely removed from my account. ********************** customer service was quick to say that they would reverse the charges for this year because they could see no active devices and that my account was inactive. I had already charged the current fee back through my credit card, but was seeking information which subsequently led to a request for refunds for previous charges as well, but they refused. I had been using the app where I could not see any of my credit card/payment information which is clearly by design. You have to sign in on a computer in order to remove a credit card; this is what makes it easy for Ring to essentially steal from inactive customers. My credit card company is reversing this years charge, but I am seeking to get the previous 2 years refunded as well. I am also seeking a change in the way they are able to continue charges to inactive accounts or at least for accounts to be able to use their app to remove a credit card, had I been able to do this via the app (which they push app useage for good reason) I would have known that they still had a credit card on file for me. NOTHING shows anything at all about any kind of payment method which very deceptively lures you into thinking they dont have a card on file for you. I want my money for which they provided ZERO services for back please.

  Business Response

  Date: 08/20/2025

  Hello ********,
  
  Thank you for bringing this to our attention. We understand the importance of receiving your refund in a timely manner. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

  Customer Answer

  Date: 08/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The representative that I worked with was friendly and professional.  
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:08/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 14th I bought a premium plan for $199 a year to be paid in full. They charged me $108.89 a standard plan which at the time I was not aware of. Now on August 1st everything stopped working. I was out of state at the time. I contacted customer service 8/10/25. They told me they attempted to take the money out and it didn't go through, and wanted me to pay again. I told them I will contact my bank to dispute. I have provided you with a screenshot of my bank statement showing the money was taken from my account.

  Business Response

  Date: 08/13/2025

  Hello Celina,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:08/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They continued to bill my card monthly after I contacted them to switch the account after my fathers death. I sent them a death certificate and let them know we had no way to access the account since all of the information was in my fathers name. They switched the account over to my mothers name and created a new account but would not and will not close the original account even though we cannot access the account unless we file a dispute with our bank. This to me is criminal theft on the part of Ring. We are paying for 2 plans on the same device and no way to cancel the original plan.$

  Business Response

  Date: 08/08/2025

  Hello ****,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Currently, I have three active ring plans assigned to my email address:1. my address, 2. our church garage, 3. my mother's address In October of 2022 my mom was put on hospice. She had her own ring account in her own email address attached to all cameras at her home. Once she passed away late October, I removed all cameras from her account and placed them on mine using my email address. My ring subscription for that plan was done. Fast forward to 2025. I received an email from the card company that all of my autopay bills are on stating the are going out of business. I logged in to change my payment method to another card. The following month, I noticed a ring charge. Knowing that I switched everything over, I called Ring AND my card provider to get my $ back for the charge. They said it wouldn't happen again. Another month passes and by the time I'm refunded for the 1st incorrect charge, another charge appears and takes the $ away again. So I called Ring again and finally got to the bottom of it. Although the cameras were removed, there was a chime device connected (no fee associated) and that was prompting it to charge me. From November 2022-June 2025, I have been charged for the monthly ring subscription with an inactive account/email no cameras attached. I also have been also paying from my account/email for that same subscription. I requested to be refunded from Ring, they said they can only give me 3months back out of all that time. When I asked why, the agent couldn't answer me. She directed me to contact the card company that I used for the payment. But they aren't the ones who kept taking advantage of the fact that autopay was set up on an account with no devices connected.

  Business Response

  Date: 08/05/2025

  Hello Travia,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

  Customer Answer

  Date: 08/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***

• Initial Complaint

  Date:08/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began service with ************************** on May 26, 2025, under a clearly stated rate of $9.99/month for the Home Standard plan. Since then, Ive been charged approximately double that amount. When I reached out, Ring claimed a price increase notice was sent in 2021. I was not a customer in 2021, and this notice predates my account by four years.I am requesting a full refund of the overcharged amounts and a correction of the subscription rate to the agreed $9.99/month moving forward.Desired Resolution:Refund of overcharges Monthly subscription adjusted to $9.99 Confirmation that outdated pricing notices wont be used to justify new customer rates

  Business Response

  Date: 08/01/2025

  Hello ******,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:07/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A Ring Doorbell was installed during the construction of my home. We moved in November 2024. It was noticed 7/31/25 that a crack had developed on the button part of the ring doorbell. I looked into the warranty as well as others who have had similar issues online. I reached out to Ring for a warranty replacement or repair and was denied by them saying it is "physical damage" and they cannot process a warrant and could only offer 35% coupon for a new device.Per their own warranty statement on the ************************** website, this should qualify as a warrant covered repair/ replacement. The device was not subject to "(a) accident, misuse, neglect, fire, alteration, or (b) damage from any third-party repair, third-party parts, or other external causes" as would void their warranty.(Warranty link: ************************************************************************************************************)I am simply asking for Ring to honor their warranty and fix or replace the defective device as laid out in their own warranty on their website.

  Business Response

  Date: 08/01/2025

  Hello ****,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ring security cameras dont work when you need a playback of criminals.Always unavailable Only can see Live Pay for subscribers but cant get any past videos if it doesnt pick up a motion

  Business Response

  Date: 08/01/2025

  Hello *******,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Name: *** **** Account: ********************** Phone: ************ Having a yearly subscription with ************************** since 2021, and all devices under the account will have a lifetime warranty as long as we keep the subscription. Paid $229.97 to their partner installation service provider ****** for 3 spotlight cameras on 08/26/2021. Ontech order #****** One spotlight camera was not functional recently and needed a replacement. ************************** sent a replacement and delivered it on 07/29/2025. But the spotlight was installed on the 2nd floor of the exterior wall of my house; it is not possible to reinstall without professional installation skills. To take the old one off and reinstall a new one, I need to pay another $159.99 to get it done by OnTech, but ************************** rejected my reimbursement request, and they requested I to send the old one back to ******* need a solution to get the job done. Either have ************************** install the device for me or reimburse the fee I paid.

  Business Response

  Date: 08/01/2025

  Hello Kun,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

• Initial Complaint

  Date:07/29/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/5/2025, my doorbell just stopped working. Would not connect to wifi. I contacted Ring and they said they would send me a Chime Pro to see if that fixes the issue. Got the Chime Pro on 7/8 and set it up. Made no difference, still would not connect. They then processed the replacement order plcf87d-b448. I have contacted them on 7/15 as to why it hasnt shipped yet and was told there is a back order and to wait until 7/22 for the shipment details. 7/22 came around, same answer, wait until 7/29. Today is 7/29 and still nothing. Contacted them and they gave me the same excuse. At this point, I should be given a wired doorbell pro since you cannot replace the wired doorbell plus.

  Business Response

  Date: 08/01/2025

  Hello *****,
  
  Thank you for bringing this to our immediate attention. We are committed to ensuring that you have a reliable security solution to help protect your home. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team
  

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a ring professional monitoring plan since 2019. We moved within the same neighborhood and moved our old ring system. However, the ring customer service refused to transfer the plan instead required us to cancel that plan and open a new one at the new raid which was substantially more than the old raid try to talk to a manager and they basically refused to talk to us. We will not be doing professional monitoring with ring

  Business Response

  Date: 07/29/2025

  Hello ****,
  
  Thank you for bringing this matter to our attention. We strive to provide our neighbors with top-notch support to ensure they can get the most out of their experience with Ring. I will have a member of our Executive Resolutions team reach out to assist you further. 
  
  Regards, 
  The Ring Team

  Customer Answer

  Date: 08/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******