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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a call from CBA regarding a bill for my daughter ***** who is a college student. She graduated high school in June 2024, and she has no job. I stated that the number they have is my number and that she is not home, and she is at school. I also stated that if this is a medical bill, I paid a bill a few months. The *** **** up on me after I asked for them to not call me especially since he couldn't tell me what the call was about. I called back and spoke to a supervisor and said is this what you guys allow? You allow an employee to hang up on people and be rude. She said no and that she would look it up to find out who hung up on me. I don't trust that so I am filing a complaint. She did tell me that it was a medical bill from Midwest Neurology. I advised this bill was paid through my *** and that I would reach out to Midwest Neurology as I nor my daughter owes CBA.
Business response
12/17/2024
Thank you for bringing this matter to our attention. We apologize for any frustration or inconvenience you experienced during your interactions with our team.
Regarding your concern, please note that we are unable to release specific information about your daughters account to a third party without prior consent, in accordance with our privacy policies and legal requirements. This ensures the confidentiality and protection of our clients information.
We appreciate your understanding in this matter. If you or your daughter have any further questions or need additional assistance, please feel free to contact us directly.Initial Complaint
12/11/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with 11 OPTIMUM and I do not have a contract with COLLBUREAU plus they did not provide me with the original application like I asked.Account No: ********** Amount Disputed: $310Business response
12/11/2024
I believe this complaint is direct to the wrong agency. We do not have this customer's name in our system and we do not collect for 11 OPTIMUM.Initial Complaint
11/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Collection Bureau of America is sending email and calling about debt that isn't real. They are using scare tactics to bait me into paying a debt I did not incur.Business response
11/22/2024
Our records differ from the complaint. I've attached the validation, and this account has been updated as disputed.Initial Complaint
11/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am rejecting this response because:I submitted previous dispute before,Im simply asking for Debt Validation Claim, Under 15 USC 1692G, 15 USC 1681, Section 609(a)(1)(A), Section 611 (a)(1)(A), Section 611 (5)(A), Section 617 1)Please send me Full Detail List of my Payment History of this account with your Company (Collection bureau of America)- 177175XXXXX 2)Please send me original assignment contract of securitization that I agreed to for this creditor.3)Please send me any insurance claims found for this debt.4) Please send me chain of title that you have to collect on this debt.5) Lastly stating this collection agency does not have written content to Obtain or Furnish my imformation.Business response
11/26/2024
Attached is the response to this dispute.Initial Complaint
11/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with PG&E, and I did not have a contract with Collection Bureau of America. All debt owed is paid off and the report is affecting my credit.Business response
11/19/2024
Please see the attached response to this complaint.Initial Complaint
11/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with *****. I do not have a contract with Collection Bureau of America, they did not provide me with the original contract as I requested.Business response
11/18/2024
Attached is a copy of the contract and the statements.Initial Complaint
11/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This company repeatedly calls me several times a day even though I have asked them to stop all communications. I have asked for any documentation regarding then debt be sent to me and they have failed to do that. 1. Agreement with the creditor that authorizes you to collect on this alleged debt;The agreement bearing my signature stating that I have agreed to assume the debt;3. ***** copies of the debt agreement stating the amount of the debt and interest charges;4. Proof that the Statute of Limitations has not expired;5. Complete payment history on this account along with an accounting of all additional charges being assessed;6. Proof that you are licensed to collect in my state; and 7. Your license numbers and Registered Agent.Business response
11/04/2024
Our records differ from the complaint. Our records indicate that we have called this number 9-25-24, 9-30-24, 10-4-24, 10-8-24, 10-18-24, 10-22-24 an 10-28-24 with all responses indicating "no answer" and we have removed the number as requested as of today. We are unable respond to the other requests on this complaint without permission from the account holder.
California License Number: ********
Customer response
11/04/2024
Complaint: 22506733
I am rejecting this response because:
There is not reason to be contacting me! I have no debt with you nor have you sent a single piece of validation. I do not want to be contacted again via phone,email or text message.
Sincerely,
******* ****Business response
11/04/2024
As we previously stated, we have removed the phone number from this account as requested on your complaint.Customer response
11/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ****Initial Complaint
11/02/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
i am not liable for this debt with *****, i do not have a contract with COLLECTION BUREAU OF AMERICA, they did not provide me with the original contract as requestedBusiness response
11/08/2024
Please see the response to this dispute.Initial Complaint
11/01/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with ***********. I do not have a contract with Collection Bureau of America, they did not provide me with the original contract as I requested.Business response
11/08/2024
Attached is the response to this dispute.Initial Complaint
10/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with ORIGINAL CREDITORand I do not have a contract with COLLECTION AGENCY plus they did not provide me with the original application like I asked. Account No: 1783****Amount Disputed: $592Business response
10/31/2024
Please see the response to this dispute.
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Customer Complaints Summary
147 total complaints in the last 3 years.
72 complaints closed in the last 12 months.