Complaints
This profile includes complaints for Collection Bureau of America's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 152 total complaints in the last 3 years.
- 55 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/21/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with ***********************. I do not have contract with COLLECTION BUREAU OF America. They did no provide me with the original contract as requested. I called them but they have no information about me in there system and somehow out a connection notice on my credit report.
Business Response
Date: 03/24/2025
Attached is the response to the dispute filed.Customer Answer
Date: 03/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** **********Initial Complaint
Date:03/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with primo. I do not have a contract with Collection Bureau or America, they did not provide me with the original contract as I requested.Business Response
Date: 03/21/2025
Attached is the response to this dispute.Initial Complaint
Date:03/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This debt with CBA is not my responsibility. There is no agreement between me and CBA. I asked for the original contract, but they did not give it to me.Business Response
Date: 03/11/2025
Attached is the contract and validation as requested.Initial Complaint
Date:03/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt and I do not have a contract with Collection Bureau of America plus they did not provide me with the original application like I asked.Account No: ********Amount Disputed: $1,187Business Response
Date: 03/11/2025
Attached is a copy of the validation for this account. You may contact PG&E directly at ************ I you have any additional questions.Initial Complaint
Date:02/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with freedom storage management, I do not have a contract with the collection bureau of america, they did not provide me with the original contract as requested.Business Response
Date: 02/20/2025
Attached is the validation we provided the customer *******.Initial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dispute letter.Business Response
Date: 02/18/2025
This account is no longer active at Collection Bureau of America, you may call PG&E directly at ************.
Initial Complaint
Date:02/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear Better Business Bureau,I am filing a formal complaint against Collection Bureau of America regarding a disputed debt in the amount of $1,016, which they claim originated on September 30, 2024.I do not have a legal contract with this company, and upon requesting validation of the debt, they have failed to provide me with a copy of the original contract that legally obligates me to this alleged debt. Under the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. 1692g, I have the right to request proper validation of the debt, including a copy of the original agreement bearing my signature. Collection Bureau of America has not furnished this documentation, yet they continue to report and attempt to collect on this account.Due to their failure to provide proof of a legally binding contract, I am formally disputing this debt and requesting that Collection Bureau of America cease all collection efforts, remove any negative reporting related to this account from my credit file, and provide written confirmation that this debt has been resolved.I request that the Better Business Bureau investigate this matter and assist in ensuring Collection Bureau of America complies with applicable laws. If they are unable to provide the necessary documentation proving the validity of this debt, they must stop all collection activities and remove the item from my records.Thank you for your time and assistance in resolving this issue. I look forward to your response.Sincerely,Business Response
Date: 02/04/2025
Attached is the response to this complaint.Customer Answer
Date: 02/04/2025
WE SET UP SERVICES AT 3326 Corinthian and never was able to move in because the owner our landlord was sent to prison and kept all of our money and never returned it and called *** plenty of times letting them know we never moved in and we were forced to move to a new location which our *** services are active and this wad never brought to our attention when signing up and we are current and never have been behind those collection needs to be removed from our credit immediately since *** have not sent us anything about this you are now holding us back from getting a home approved to purchase over something we were not aware of.
Complaint: 22897556
I am rejecting this response because:
Sincerely,
***** ********Business Response
Date: 02/05/2025
Attached is PG&E response to the dispute. You may contact PG&E directly at ************ for further information.Customer Answer
Date: 02/05/2025
So if this was true why is this not on our current pge bill under the same social security number. We were not the ones making payments at the ************************************************************ the house. Landlord had the property management company change the locks when we tried canceling service we were told that there was a $1013 fee. Someone called in and was making payments on that account we don't have two address we've been at the same address we are at going on three years.
Complaint: 22897556
I am rejecting this response because:
Sincerely,
***** ********Business Response
Date: 02/06/2025
If you are claiming fraud, you will need to contact PG&E at ************ to open your fraud claim. We will list this under dispute until further notice.Initial Complaint
Date:01/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear ************ at the BBB I am writing this formal complaint Towards: Collection Bureau of America I pulled My credit Report after Receiving this Intimidating Letter with an Intimidating Collection Amount, Dated: January 22, 2025 in the amount of $3,188.52. And I found that Collection Bureau of America has been Reporting on my credit reports for the past few years. Now let me Backtrack a little, Mid last year I had another Collection agency send me a collection notice for the same PGE account and I sent them a 609 Validation letter. They just sent me an Itemized Bill (which is not a proper form Validation!) after I called them out on it, the following month I was being sued by them. I then retained an attorney and in court it came to light that that account they were coming after me for had no viable contract with my signature from *** nor did I have a contractual agreement with the Debt Buyer/collector. My attorney also asked for validated proof of a Purchase agreement the outcome was that the account was not mine. I demand that Collection Bureau of America: Seize and desist any and all forms of Communication, collection attempts and collection reporting to any credit reporting agency Immediately, until they can provide all proper Validation as required By ****. (I was already awarded $1000.00 per violation on the previous case and I am very well aware of my Rights as a consumer!) So far Collection Bureau of America, Has violated: 15 USC 1692k civil liability for Damages 15 USC 1681e(b) accuracy of reports. 15 USC 1681s-2(b) Responsibilities of furnishers. 15 USC 1681s-2(a) Reporting information with actual knowledge of errors. 15 USC 1692g(a) Failure to provide notice of consent on an initial Communication. 15 USC 1692c(a) Failure to give prior consent for attempting to communicate and collect on a debt. 15 USC 1692d(2) The use of profane language used and meant to harass, intimidate or stress an individual.Business Response
Date: 02/04/2025
Please see the attached response for this complaint.Initial Complaint
Date:01/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with CBA Collection Bureau. I do not have a contract with this collection agency. They did not provide me with the original contract as requested. According to the Fair Credit Report Section the consumer should be provided evidence of a written contract from original creditor. I haven't received such from CBA Collection Bureau therefore I request this reporting be deleted from all credit reporting agencies.Business Response
Date: 01/20/2025
Attached is the validation that was provide to this customer in September of 2024. Our records show that we spoke with Ms. ***** on 8-20-24 and then again on 11-12-24, in both cases the customer indicated that she would start making payments.Initial Complaint
Date:01/03/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with 09 ************************ and I do not have a contract with COLLECTION BUREAU OF A plus they did not provide me with the original application like I asked. Account No: 1793 Amount Disputed: $471Business Response
Date: 01/23/2025
Attached is the response to this complaint.
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