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Complaint Details
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Initial Complaint
02/04/2025
- Complaint Type:
- Billing Issues
- Status:
- Answered
Dear Better Business Bureau,I am filing a formal complaint against Collection Bureau of America regarding a disputed debt in the amount of $1,016, which they claim originated on September 30, 2024.I do not have a legal contract with this company, and upon requesting validation of the debt, they have failed to provide me with a copy of the original contract that legally obligates me to this alleged debt. Under the Fair Debt Collection Practices Act (FDCPA) 15 U.S.C. 1692g, I have the right to request proper validation of the debt, including a copy of the original agreement bearing my signature. Collection Bureau of America has not furnished this documentation, yet they continue to report and attempt to collect on this account.Due to their failure to provide proof of a legally binding contract, I am formally disputing this debt and requesting that Collection Bureau of America cease all collection efforts, remove any negative reporting related to this account from my credit file, and provide written confirmation that this debt has been resolved.I request that the Better Business Bureau investigate this matter and assist in ensuring Collection Bureau of America complies with applicable laws. If they are unable to provide the necessary documentation proving the validity of this debt, they must stop all collection activities and remove the item from my records.Thank you for your time and assistance in resolving this issue. I look forward to your response.Sincerely,
Business response
02/04/2025
Attached is the response to this complaint.Customer response
02/04/2025
WE SET UP SERVICES AT 3326 Corinthian and never was able to move in because the owner our landlord was sent to prison and kept all of our money and never returned it and called *** plenty of times letting them know we never moved in and we were forced to move to a new location which our *** services are active and this wad never brought to our attention when signing up and we are current and never have been behind those collection needs to be removed from our credit immediately since *** have not sent us anything about this you are now holding us back from getting a home approved to purchase over something we were not aware of.
Complaint: 22897556
I am rejecting this response because:
Sincerely,
***** ********Business response
02/05/2025
Attached is PG&E response to the dispute. You may contact PG&E directly at ************ for further information.Customer response
02/05/2025
So if this was true why is this not on our current pge bill under the same social security number. We were not the ones making payments at the ************************************************************ the house. Landlord had the property management company change the locks when we tried canceling service we were told that there was a $1013 fee. Someone called in and was making payments on that account we don't have two address we've been at the same address we are at going on three years.
Complaint: 22897556
I am rejecting this response because:
Sincerely,
***** ********Business response
02/06/2025
If you are claiming fraud, you will need to contact PG&E at ************ to open your fraud claim. We will list this under dispute until further notice.Initial Complaint
01/30/2025
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dear ************ at the BBB I am writing this formal complaint Towards: Collection Bureau of America I pulled My credit Report after Receiving this Intimidating Letter with an Intimidating Collection Amount, Dated: January 22, 2025 in the amount of $3,188.52. And I found that Collection Bureau of America has been Reporting on my credit reports for the past few years. Now let me Backtrack a little, Mid last year I had another Collection agency send me a collection notice for the same PGE account and I sent them a 609 Validation letter. They just sent me an Itemized Bill (which is not a proper form Validation!) after I called them out on it, the following month I was being sued by them. I then retained an attorney and in court it came to light that that account they were coming after me for had no viable contract with my signature from *** nor did I have a contractual agreement with the Debt Buyer/collector. My attorney also asked for validated proof of a Purchase agreement the outcome was that the account was not mine. I demand that Collection Bureau of America: Seize and desist any and all forms of Communication, collection attempts and collection reporting to any credit reporting agency Immediately, until they can provide all proper Validation as required By ****. (I was already awarded $1000.00 per violation on the previous case and I am very well aware of my Rights as a consumer!) So far Collection Bureau of America, Has violated: 15 USC 1692k civil liability for Damages 15 USC 1681e(b) accuracy of reports. 15 USC 1681s-2(b) Responsibilities of furnishers. 15 USC 1681s-2(a) Reporting information with actual knowledge of errors. 15 USC 1692g(a) Failure to provide notice of consent on an initial Communication. 15 USC 1692c(a) Failure to give prior consent for attempting to communicate and collect on a debt. 15 USC 1692d(2) The use of profane language used and meant to harass, intimidate or stress an individual.Business response
02/04/2025
Please see the attached response for this complaint.Initial Complaint
01/18/2025
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with CBA Collection Bureau. I do not have a contract with this collection agency. They did not provide me with the original contract as requested. According to the Fair Credit Report Section the consumer should be provided evidence of a written contract from original creditor. I haven't received such from CBA Collection Bureau therefore I request this reporting be deleted from all credit reporting agencies.Business response
01/20/2025
Attached is the validation that was provide to this customer in September of 2024. Our records show that we spoke with Ms. ***** on 8-20-24 and then again on 11-12-24, in both cases the customer indicated that she would start making payments.Initial Complaint
01/03/2025
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with 09 ************************ and I do not have a contract with COLLECTION BUREAU OF A plus they did not provide me with the original application like I asked. Account No: 1793 Amount Disputed: $471Business response
01/23/2025
Attached is the response to this complaint.Initial Complaint
12/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a call from CBA regarding a bill for my daughter ***** who is a college student. She graduated high school in June 2024, and she has no job. I stated that the number they have is my number and that she is not home, and she is at school. I also stated that if this is a medical bill, I paid a bill a few months. The *** **** up on me after I asked for them to not call me especially since he couldn't tell me what the call was about. I called back and spoke to a supervisor and said is this what you guys allow? You allow an employee to hang up on people and be rude. She said no and that she would look it up to find out who hung up on me. I don't trust that so I am filing a complaint. She did tell me that it was a medical bill from Midwest Neurology. I advised this bill was paid through my *** and that I would reach out to Midwest Neurology as I nor my daughter owes CBA.Business response
12/17/2024
Thank you for bringing this matter to our attention. We apologize for any frustration or inconvenience you experienced during your interactions with our team.
Regarding your concern, please note that we are unable to release specific information about your daughters account to a third party without prior consent, in accordance with our privacy policies and legal requirements. This ensures the confidentiality and protection of our clients information.
We appreciate your understanding in this matter. If you or your daughter have any further questions or need additional assistance, please feel free to contact us directly.Initial Complaint
12/11/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with 11 OPTIMUM and I do not have a contract with COLLBUREAU plus they did not provide me with the original application like I asked.Account No: ********** Amount Disputed: $310Business response
12/11/2024
I believe this complaint is direct to the wrong agency. We do not have this customer's name in our system and we do not collect for 11 OPTIMUM.Initial Complaint
11/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Collection Bureau of America is sending email and calling about debt that isn't real. They are using scare tactics to bait me into paying a debt I did not incur.Business response
11/22/2024
Our records differ from the complaint. I've attached the validation, and this account has been updated as disputed.Initial Complaint
11/20/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am rejecting this response because:I submitted previous dispute before,Im simply asking for Debt Validation Claim, Under 15 USC 1692G, 15 USC 1681, Section 609(a)(1)(A), Section 611 (a)(1)(A), Section 611 (5)(A), Section 617 1)Please send me Full Detail List of my Payment History of this account with your Company (Collection bureau of America)- 177175XXXXX 2)Please send me original assignment contract of securitization that I agreed to for this creditor.3)Please send me any insurance claims found for this debt.4) Please send me chain of title that you have to collect on this debt.5) Lastly stating this collection agency does not have written content to Obtain or Furnish my imformation.Business response
11/26/2024
Attached is the response to this dispute.Initial Complaint
11/18/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with PG&E, and I did not have a contract with Collection Bureau of America. All debt owed is paid off and the report is affecting my credit.Business response
11/19/2024
Please see the attached response to this complaint.Initial Complaint
11/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not liable for this debt with *****. I do not have a contract with Collection Bureau of America, they did not provide me with the original contract as I requested.Business response
11/18/2024
Attached is a copy of the contract and the statements.
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Customer Complaints Summary
148 total complaints in the last 3 years.
65 complaints closed in the last 12 months.
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