Reviews

Scam. It doesnt work-arrived faulty & the site offers 90 day guarantee but its not true. You can return it, at your expense for 50% of the cost of the item-where is the 90 day guarantee? I shouldnt have any expense for a faulty product. Terrible business!!

Hi *****,We're sorry to hear about the issue with your grounding product. We want to make this right for you. To assist you further, could you please send us a short video showing the problem? This will help us better understand the issue and provide the best solution.Your satisfaction is our top priority, and we understand the importance of promptly addressing and resolving any issues.Alternatively, we are committed to offering the best possible options for customers who are not satisfied with the product, including the following:1. Return the item for a full refund.2. Keep the item and receive 60% of the amount paid, saving you the hassle of sending it back.We make it a priority to offer the best options for our customers, ensuring their satisfaction is always our top focus as long as they are within the 90-day money-back guarantee.Please email us at *********************************** including your order details and the subject "BBB review," so we can assist you promptly.

Waste of money. Product doesnt work. Sheet doesnt fit a queen mattress. Pockets are very shallow. Cotton fabric is very cheap. The plug in is for appearance only. It is not connected to anything at all on the sheet other than a snap. The wire doesnt connect to the silver thread that the mention in marketing materials. If a silver thread exist at all. It is not visible to the human eye or a metal detector. This company is a full on scam. Do not give them your money. Much less $150 for a single fitted sheet that will not fit a common sized queen mattress with standard depth.

We apologize for any inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have.Everybody benefits in some way, but we are all different. The benefits can come quickly and dramatically, such as less pain and better sleep, or subtly and gradually over time. Often people who are very ill feel the difference more dramatically. Someone with radiant health and who sleeps well may not feel any difference, however, connecting to the Earth is helping to preserve and perpetuate the precious commodity of good health. We regard Grounding as a natural form of anti-aging medicine, whether you feel it or not.We are committed to offering the best possible options for customers who are not seeing results with the product, including the following:1. Return the item for a full refund.2. Keep the item and receive 60% of the amount paid, saving you the hassle of sending it back.We make it a priority to offer the best options for our customers, ensuring their satisfaction is always our top focus as long as they are within the 90-day money-back guarantee.Please email us at *********************************** including your order details and the subject "BBB review," so we can assist you promptly with the return instructions. We look forward to hearing from you.

Upon opening my mat I noticed a strong order. I can't really describe it. Maybe a type of plastic or chemical coating? The order didn't fade and when inspecting the mat it was clear the product would continue to have this order for some time. This unusual order made me uncomfortable and I made the decision to return. That's when I discovered the products of this company are manufactured in *****. That made me very uncomfortable. I tried unsuccessfully to reach a customer representative but the phone number on the website only goes to voicemail. Next I started a 2 week email process with *******. Although the emails were polite, I found the return procedures to to lengthy and annoying. I had to include a copy of my shipping receipt and was asked for an inventory of all items returned. This is after I had stated the order number and included a photo picture of my order confirmation. Bottom line Grounded Well's claim of 100% percent money back guarantee is a long process with unnecessary requests. If I give a company an order number they should have the means to look the order up, verify the purchase and complete the return. All the emails with questions and verifications felt like a ploy to make the return complicated in hopes of frustrating me to the point that I would just keep the product. Especially being offered a 30% discount/refund and told I could keep all products - this happened in the beginning of the return process/emails. I will look for another grounding mat and I will make it a priority that it is manufactured in the ******** of experience: December 01, 2024

Thank you for taking the time to share your experience, ***. Were sorry to hear that our return process felt frustrating for youthis is certainly not our intention. Our goal is to ensure a smooth and fair return process for all customers while maintaining quality control on returned ******** address your concern on the mat, the chemical smell comes from the polyurethane eco-leather. It is safe to use immediately and is non-toxic. The smell will disappear over the next few days. If you like, you can leave it outdoors or in a room with good ventilation to let the smell dissipate before using it. While our products are designed to meet high-quality standards, we understand that personal preferences vary, and we respect your decision.Regarding the return process, we do require certain steps, including verification of returned items, to ensure accuracy and efficiency. However, we understand that this can feel lengthy, and we will take your feedback into consideration as we continuously improve our customer experience.We truly regret that your experience did not meet your expectations, even though your order has been fully refunded. If theres anything further we can do to assist you, please dont hesitate to reach out.

This is the worst company, and customer service by far to have to deal with. I wish I inquired about this company before purchasing from them. I ordered a few items from them. 1st issue when I finalized my purchase I didn’t realize that I left a fitted sheet in my cart in error. I reached out before it shipped to please remove that one item and to credit my account. They sent a response stating it was too late, but I should accept the package and then return the item. Ok. My 2nd problem **** status states it was delivered, but I was unable to recover the package. I reached out to GW and they basically told me it was my problem, and that I needed to reach out to **** to try to track it and then let them know. When I contacted **** after five attempts online and 50 minutes on hold to create a ticket for someone to call me back the woman stated because this company used a third-party delivery service and not **** priority mail. I was unable to create a claim and they were not responsible for the package. I reach back out to grounding well and at this point, I am beyond frustrated with the time I’ve spent trying to get some type of support and a resolution. It all falls onto the customer. At this point I do not want to give them my business! I want a refund which they refused. They offered to re-ship the items but can’t assure me to use a reputable delivery service. I reluctantly agreed, but asked if they could please take off the original sheet that I left in the cart in error and they told me no they can’t make changes to the order and I asked why not it hasn’t shipped out yet? I am only going to return it! Why waste more of my time? They make it impossible and now Id hate to see if and when I receive the items that I spent over $300 on if they even work! After reading their reviews on here, it’s very disheartening. What if I don’t like the product and I want to return it are they going to refuse b/c my 1st package went missing? More aggravation.

Thank you for sharing your experience. We are genuinely sorry for the challenges you encountered with your order and the frustration it caused. We understand how important it is to have timely support, and we regret that this was not the case for you. As a courtesy, we provided a reshipment of the items marked as delivered to the right address and refunded the unwanted product. We strive to provide the best customer service and value your feedback, which will help us improve. We hope the products meet your expectations once received and are here to assist with any further concerns.

Wow! What is the problem?!! I ordered a sheet and mat with no issues and they work perfectly. Myself and husband notice a difference.

Hi ****,Thank you so much for your feedback. We're thrilled to hear that both you and your husband are noticing a difference and enjoying the benefits. It's wonderful to know everything is working perfectly for youthank you for sharing.

I ordered 3 grounding sheets for Christmas presents and was charged ****** And then they charged additional charge for a additional grounding sheet I did not order, and I have contacted them several times and they are not responding to my request to cancel the ****** charge, very ****** off !!!! and disappointed for a first time order, now I have to disput order through my card service not Happy!!

Hi ******,Im reaching out to let you know that we made every effort to intercept your order, but unfortunately, it can no longer be canceled. As an alternative, we recommend accepting the delivery and, if needed, starting a return for a refund. No worriesif youre in the **, well provide a free shipping label. Once your package arrives, just let us know, and well be here to assist you from there.Thank you for your understanding. If you have any additional questions or concerns, please feel free to reach out.

They offer a fraudulent 90 day guarantee. When you ask to return tthey ask you to cover costs, or they give you 60% back. Great way to make money off something that doesn't work.

We apologize for any inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have. We are committed to offering the best possible options for customers who wish to return their products, including the following: 1. Return the item for a full refund. 2. Keep the item and receive 60% of the amount paid, saving you the hassle of sending it back. We make it a priority to offer the best options for our customers, ensuring their satisfaction is always our top focus. If you need further assistance, please don't hesitate to reach out to us via email at [email protected] with the subject "BBB review". This will allow us to assist you promptly.

I ordered the sheet and immediately had an issue after washing as recommended. I emailed the company to let them know there was an issue and included pictures. I received a response from ******* telling me that was normal and to use the others attachments. I proceeded to try the sheet for a few weeks and decided I could tell no difference. I then decided to start a return for a refund. I emailed the company once again to which ******* responded back that I needed to send pictures. I did but I also questioned her as to the reason why pictures were necessary to process a refund because their refund policy does not state pictures need to be supplied before being granting a refund. It simply states for any reason within 90 days, to be in good condition, and with the original packaging. It felt like the refund was being made to be more difficult and time consuming to possibly get me frustrated and stop the process so they wouldnt have to issue the refund. I shipped it back and waited. Over a month later, I still had not received the refund, so I reached out again to inquire. ******* responded back stating that I needed to provide the receipt number in order to process the refund. I responded back with screenshot photos of 1) the refund policy on their website showing nowhere does it state that I need to provide anything more for the refund to occur, 2) the *** stating that refund would process within 1 day of receiving the product, and 3) the tracking number showing my product was received 4 weeks earlier on September 3. I have received my refund today October ******, finally. But I warn others to be wary of doing business with this company because I feel their product isnt a quality product that they stand behind, and their business practices are dishonest to say the least. Thankfully I did my research on their policy and chose to hold onto the shipping receipt just in case. Im glad I did because I know that is the only reason I received a refund.

Hi ******,Thank you for sharing your experience, and I sincerely apologize for the inconvenience you faced throughout the return and refund ********** part of our return process, we require a return receipt to ensure that refunds are processed smoothly and without delay. Additionally, if there is any issue with the product, we may request photos to assess the fault so we can offer a free replacement or a refund. The delay in processing your refund was due to not receiving the receipt earlier. I apologize that this requirement was not communicated more clearly from the beginning, as it was part of the return instructions we provided. If we had received the necessary information from you sooner, we could have processed your refund more promptly. We also stand by our 90-day money-back guarantee and take pride in saying that ALL customers who meet the eligibility criteria have been successfully refunded.Your feedback is invaluable to us, and we are committed to improving our processes to ensure a better experience for our customers in the future.Please rest assured that we are actively addressing all concerns, and we greatly value our customers' satisfaction.If you still need further assistance, please don't hesitate to reach out to us via email at ********************************** with the subject "Trustpilot review." This will allow us to assist you promptly.

Hi ******, Thank you for sharing your experience, and I sincerely apologize for the inconvenience you faced throughout the return and refund process. As part of our return process, we require a return receipt to ensure that refunds are processed smoothly and without delay. Additionally, if there is any issue with the product, we may request photos to assess the fault so we can offer a free replacement or a refund. The delay in processing your refund was due to not receiving the receipt earlier. I apologize that this requirement was not communicated more clearly from the beginning, as it was part of the return instructions we provided. If we had received the necessary information from you sooner, we could have processed your refund more promptly. We also stand by our 90-day money-back guarantee and take pride in saying that ALL customers who meet the eligibility criteria have been successfully refunded. Your feedback is invaluable to us, and we are committed to improving our processes to ensure a better experience for our customers in the future. Please rest assured that we are actively addressing all concerns, and we greatly value our customers' satisfaction. If you still need further assistance, please don't hesitate to reach out to us via email at ********************************** with the subject "BBB review." This will allow us to assist you promptly.

Catherine Harrison and I received my grounding mat last month and it does work. I have called customer service number and refers me to email. It says you will respond within 24 hours and I have emailed you three times and no response. I have even given you my phone number and no response. I was requesting another mat but maybe you need to credit my account . The mat was $69 and I have tried it in all my outlets and it’s not working.I need to talk to a person

Hi *********,We extend our sincerest apologies for any inconvenience you may have encountered. Your satisfaction remains our highest priority, and we recognize the importance of promptly addressing and resolving any issues that arise.We acknowledge your intention to return the item, and we regret to hear that you may have missed our previous messages due to the non-receipt of our email 7 days ago. We have sent an email asking for additional details so we can proceed with the return process but we have not received a response from you. We sent another email today asking for more details about the return request so we can start the process. We look forward to hearing from you.

I ordered 2 products, the mat and the "sheet" which is actually a long strip of fabric. Purported to handle inflammation and help with sleep.Neither has done any.Customer service has not responded to ANY of my requests for where to return the items.Not happy about that.

Hi *****, we apologize for any inconvenience you've experienced. Your satisfaction is of utmost importance to us, and we recognize the significance of promptly addressing and resolving any concerns you may have.We've reviewed our records and confirmed that we responded to your email with the return instructions 11 hours ago. Once we receive the item back, we'll promptly process your full refund.If you need further assistance, please don't hesitate to reach out to us via email at *********************************** This will allow us to assist you promptly.