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Business Profile

Ink Cartridge Refills

CompAndSave
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/06/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the ink, and the yellow cartridge dumped completely when i put it in the printer (faulty) cartridge. When it's empty; the printer will say it doesn't recognize the cartridge, which renders the printer inoperable again. The printer companies do that to get residual ink sales. I filled out a trouble ticket at "comp and save" and waited the 2 days with no reply. it's now been 2 months. I got someone on chat, and it seemed like it was going to be resolved; but the link they gave me, to fill out the *** form, id dead (see *** screen shot) i went to the website, to get the form, and the page there, is a dead link (same as email link). So now, I can't send them the ink, and they have me on a 30-day timer, from the time I tried to get refunded! I spent over $40.00 for ink, for my 2 printers, to get free shipping, so I just want a refund for the ink for my Epson Artisan 730 printer; $30.32. Thank you!

    Business Response

    Date: 09/25/2024

    Hi Mr. ******************* of all, I would like to apologize for the negative experience that you had with your recent purchase. You reported that the yellow cartridge leaked in your printer and your printer did not recognize it so you wanted refund for the cartridges you purchased for your Epson Artisan 730 printer.

    We did not know you were having trouble with the *** link sent to you as there were *** request that went through from other customers who requested return. We appreciate your time and patience in completing the *** process. As per return tracking ***** **********************), the package was delivered to our warehouse on September 16, 2024 and the refund was processed on the 17th back to the original mode of payment (AmazonPay). Please be informed that the amount $30.32 which you requested for refund, is the actual price of the 8-Pack of Remanufactured Epson T098 Ink Cartridges. The amount you paid for the said items was $27.77 (with tax) since you have applied a 15% discount code on the order. We have refunded $27.77 back to your AmazonPay. You may refer to the attached files for the complete details.

    Please let us know if you have other question or concern.

    Sincerely,

    ********
    CompAndSave.com **************** Support

    Customer Answer

    Date: 09/26/2024

    Better Business Bureau:

    Thank you for refunding me; I'm on a fixed income.

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *****

  • Initial Complaint

    Date:03/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered ink cartridges for my Brother printer. The cartridges arrived with little to no ink inside of them.

    Business Response

    Date: 04/15/2024

    Hello April,

    First of all, I would like to apologize for the negative experience that you had with your recent purchase. You reported that the cartridges have little to no ink in them and requested for a refund.

    Our record shows that you reached out to our customer support on Mar 18, 2024 regarding the problem you encountered with the cartridges. You were provided with some steps to do to resolve the problem. However, the problem was not resolved and you were advised to proceed with the return process for refund. You submitted the Return Merchandise Authorization request on Mar 18, 2024 and we emailed you the prepaid return label to ship back the cartridges at no cost. We received the return on April 1, 2024 and on the same day, the order was refunded in full. The credit was processed back to the card you used on the order.

    Please let us know if you have other question or concern.

    Sincerely,

    ********
    CompAndSave.com **************** Support

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