We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Insulation Contractors

Synergy Companies

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insulation Contractors.

Complaints

This profile includes complaints for Synergy Companies's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Synergy Companies has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This fraudulent "company" was contracted by Southern California ****** for the *** Residential Direct ********************* Programs- a representative knocked on my door and asked me if I wanted to enroll in the program and I stupidly said yes. A moron of a technician came to my home, completely did not know what he was doing, I heard him on the phone with his boss where he was detailing that he did not know how to change the wires on the thermostat and when I would ask him about it, he would deny that he was having problems. Now my HVAC system does not work at all. The technician was rude, non-professional, and absolutely did not have the training to work on people's HVAC systems. When I called to speak to a supervisor, I was given an attitude and told that they "would be sending the same technician out to help me." I refused and said "absolutely not," and then the supervisor said, "well I guess you won't have air conditioning this weekend and we will come on Monday, if we are available." These people are complete scammers who send technicians out who have no training, then deny that they have caused damage to the home. Because of the technician's lack of knowledge, he did not do the wiring on the thermostat correctly, which caused the circuits in my kitchen to completely shut down and not work. I am so upset by this company's lack of morals, lack of professionalism, and lack of knowledge of how to work on HVAC systems- ******************* ****** should be ashamed of themselves for contracting with these people who take no accountability for their actions. I will be filing a lawsuit against this company if my HVAC system is not repaired to its original (perfect) condition. Everyone should know that this company is a complete SCAM and they should NOT be allowed to be in business. Just look them up on YELP or even the fact that they have a D- on BBB. Absolutely disgusting.

      Customer Answer

      Date: 06/17/2024

      Hello,

       

      Yesterday I submitted a complaint against Synergy and today they came out to my home to fix the problem. Can the complaint be removed?

       

      Thank you.

       

      *****************************

    • Initial Complaint

      Date:04/08/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was canceled by the **** home appliance replacement to lower my cost. How is contacted by somebody from synergy only once and after trying to contact this person many times I was canceled I heard from somebody who came out to do my whole house assessment that she was behind in her job and was trying to throw this man who is doing this whole home assessment under the bus when my and he said my name wasn't on the list I believe I was dropped from the program because journey from synergy was behind in her work and was under pressure to perform

    • Initial Complaint

      Date:03/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I applied for some energy efficiency solution for my home. I was told that I qualify for insulation for my attic and they took all my information. When the technician came out he said that I was on the list to receive my attic insulation and to expect a call. I never received a call so I called the company and they said that there is no order for my home and that they cant help. The reason for the complaint cause they lied to me led me to believe that I qualified for the insulation. They took all my information.

    • Initial Complaint

      Date:02/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company has incompetent technicians that ****** off excuses to not perform the jobs. I have been waiting on this program to replace my hazardous furnace and when they finally came the technician was creating excuses of how his incompetent self couldnt install in the location of the current one and today I call the company location in ****** and they tell me the other excuses this technician made to cancel my furnace from being installed. It is unacceptable and wrong that your practices go against the whole reason the gas company has created such program. Its a disgrace and disservice to us. I need you to install my furnace ASAP. It is a hazard for my family and you know how cold it is here!

      Business Response

      Date: 02/23/2024

      We think we have a solution to the problem but no one will respond to our calls.  Please ***************** at ************ 

    • Initial Complaint

      Date:01/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They cut off not my roof to put a swamp cooler n ruined my roof its ************ freezing ?? have a home in my roof I want it gone n fix ******* back to the way it was

      Business Response

      Date: 01/15/2024

      Synergy Companies does weatherization work for the utilities.  We did do work at ******************* home but we did not install a swamp cooler. What we did do is
      Co/smoke alarms
      Faucet Aerators
      Outlet Gaskets
      Pipe insulation
      Front Door weather stripping
      But Synergy did not install a swamp cooler.
      Thank you
      *******************
      Synergy 

    • Initial Complaint

      Date:07/02/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an inmate call bundle June 30th at the cost of $44.89 my husband got transfered to a new jail June.30th that doesn't use synergy phones but synergy refuses to refund the call bundle how is that fair

      Business Response

      Date: 07/03/2023

      The claimant, ************, is a resident of ******. She has a complaint about a telephone service.

      We, at Synergy, provide construction services in **********.

      This complaint does not pertain to us.

      Thank you.

       

    • Initial Complaint

      Date:04/18/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Harrasment

      Business Response

      Date: 04/28/2023

      We do not understand how this complaint applies to our company, due to the fact that the complainant is from ******* and we do not do business in *******. 

      This complaint is probably a mistake of some kind. 
      We request that this complaint be deleted from our records. 

    • Initial Complaint

      Date:03/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company installed a door that was too big for the opening, the guy had to cut a 36" door for a 33" opening. The door was seriously weakened, esp. on the hinge side, where over 2" was cut off. The door has split and cracked so badly that the air just rushes through the over 15 splits/cracks, along with the utilities to heat/cool the inside. This company was supposed to assist with repairs to help save money on utility bills - the opposite has been true here. After months of calls about the situation, promises to return calls back were never kept, and when they finally send someone out, it was the same guy with the same size door. He wanted to do some ridiculous things - putty in all the cracks (like the putty will stay as the cracks widen) or install the same wrong size new door. I informed the guy that at 11:00 I would have to take a very important call from an attorney, after much indecision on his part, never going to get the right size door, and closing on 11:00, I told the guy that none of this was going to work, and that I would have to get ready for the attorney call. I asked him to put the hardware back on the damaged door and told him I would call him after my call - about an hour or 2. I learned later from ******, that the guy told them I had picked an option he gave me - putting the hardware back on and leaving the old door. I never picked any option, and flatly rejected the putty or hanging the same-size door idea, repeatedly telling him he needed to get the right size door and come back after my call. I asked him to put the locks back on while I took my call and he would be leaving - didn't want to leave the locks off the door not knowing if he would return that day once I called him after my call.They are not interested in fixing my front door unless they do it with the wrong door, putting me right back in the same situation where the door drops because the hinge side of the door is cut down too much in order to fit the opening.

      Business Response

      Date: 03/23/2023

      We replaced the front door on a utility program.  After time because the door was not painted it has some separation in the grans.  We have an appointment this week to see if we can feel in the cracks in the door. 

      Customer Answer

      Date: 03/23/2023

       
      Complaint: 19545148

      I am rejecting this response because:  The cracks are to many and large to try and patch, which would not stay in place very long.  The door had a natural finish applied to it, not paint over the natural wood panels.  The cracks appear not long after the door was hung, as well as the door dropping due to the weakening of the hinge side of the door, trying to cut down a door which was 4 inches to wide for the current opening.  In fact, I can barely open the door without using 2 hands - and under the circumstances of my current injuries it is just too hard and causes me pain in both arms (torn bicep in the left arm and rotator cuff in the right).  Sure, glad there isn't a fire.  The only way to correct this is to use a 34 inch wide door or a 36-inch pre-hung door.  You cannot cut down a 36 door, and not expect the same results.

      This is my entry door and it has to be secure.  Trying to fix what's there now isn't an option, since it is already binding up due to the weight on that weakened hinge side and the panels are loose from all the cracks.  I am looking forward to the Production Manager coming out later this month and resolve this nightmare.


      Sincerely,

      *************************

    Synergy Companies is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.