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Complaint Details
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Initial Complaint
01/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I bought a commercial dehydrator from this company and after a year of use the item quit working. After further investigation, the circuit board had a fuse that had completely detached from the circuit board and there was charring from where it was on the board. This is a fire hazard and manufacturing error. I reached out to Hakka Brothers Corp for a resolution but they quit returning emails when I sent pictures of the charred circuit board.Business response
01/04/2024
Please go to our website click after sales service to discuss your problem you met. Or send email to ********************************
or call ********** to get service
our website: hakkabros.com
thank you
*****
Customer response
01/05/2024
Complaint: 21097838
I am rejecting this response because: I have already tried to contact the business in this way with no resolve to my problem.
Sincerely,
***************************Business response
01/05/2024
We are trying to get the spare parts quickly then we can do better service for you!
thank you for your patience
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Contact Information
23482 Foley St Ste C
Hayward, CA 94545-5309
Business hours
Today,9:00 AM - 5:00 PM
MMonday | 9:00 AM - 5:00 PM |
---|---|
TTuesday | 9:00 AM - 5:00 PM |
WWednesday | 9:00 AM - 5:00 PM |
ThThursday | 9:00 AM - 5:00 PM |
FFriday | 9:00 AM - 5:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.