Complaints

• Initial Complaint

  02/22/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company ask for a $963.00 down of the $4,700 initial price quote. I did so and two weeks later they changed the quote to $12,000 payment.

  

  Business response

  02/23/2023

  Hi Al,

  I am afraid that you submitted a complaint for a different company. We are not Moving Services SP in ********* as shown in the image you attached. We are NOR-CAL Moving Services based in *******, **. You are not listed as our customer.

   

  Sincerely,

  NOR-CAL Moving Services

   

• Initial Complaint

  08/05/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I contracted with NorCal moving services/Allied *** Lines for a cross country move from CA to PA. We did a partial move out to storage in April, 2022 and then a second move/pack in **** at which time the entire shipment was driven to PA. The delivery did not go smoothly. The truck arrived without moving people who were one man short and 2+ hours late. Therefore, the move in took much longer than expected and went into the evening. The driver did not allow me to do an inventory as he promised everything was there and that it would take too long if I checked each box. Once the boxes and furniture were unloaded, the movers left. They failed to put together items that they had taken apart (part of the paid for services). They delivered crated items facing opposite the directional symbols told them to for the safety of the items. The opened my personally packed wardrobe boxes and inserted other boxes or items into the wardrobes and then delivered those wardrobes to me upside down therefore causing my clothing to be ruined. They took items out of my personally packed boxes and put them in other areas so that they could put more things into the boxes. This was an utter invasion of privacy. The moving process with NorCal Moving and Allied *** lines was deplorable, unprofessional and disappointing. While I am attaching photos of the items mentioned above, there are many more issues and photos I could include if need be. Thank you

  

  Business response

  08/12/2022

  We have been in communication with ***************** and have had a detailed discussion about the specific issues surrounding her move.  We have committed to addressing the performance issues with the driver and will provide that specific feedback to him directly.  Additionally, our owners are reviewing her request for a significant refund and will work with ***************** to find an agreeable adjustment. One of our executives will be the point of contact for her in order to avoid any further communication breakdowns. 

  Customer response

  08/15/2022

   
  Complaint: 17678031
  
  I am rejecting this response because: while I agree with what they say, I will not release them from liability until the situation is resolved.  When I get a response and we settle the issue I will be happy to accept their repose but for now, no.  I hope that makes sense. 
  
  Sincerely,
  
  *******************

  

  Business response

  09/01/2022

  It is unfortunate that Mrs. ******* relocation did not meet her expectations but after initial attempts to reconcile things with her, we find that we are unable to meet her demands. While we have already settled her submitted claims for damages, we have directed **************** to present everything else to the **************** Team of ******************** *** Lines since her move occurred under their hauling authority. They will be the main point of contact with ****************, and they have informed her of the steps in going to arbitration.

  Customer response

  09/02/2022

   
  Complaint: 17678031
  
  I am rejecting this response because: I have filed a complaint both with Allied and Nor Cal.  I reject the fact that ******* is saying I will be dealing only with Allied when I am still dealing with *******.  Additionally, Nor *** Ownership offered me $6000 to settle this claim.  When I wanted to discuss the offer more, I was then told that the owners of the company did not know the law and that they were not able to offer me any money.  What kind of owner does not know the law and makes an offer only to renege?  This is absurd and another example of their bait and switch tactics.  Totally unprofessional and disappointing. 
  
  Sincerely,
  
  *******************

  

  Business response

  09/07/2022

  At this point, any communication will need to go through the **************** Team of ******************** *** Lines since Mrs. ******* move occurred under their hauling authority. They will be the main point of contact with ****************, and they have informed her of the steps in going to arbitration.

  Customer response

  09/08/2022

   
  Complaint: 17678031
  
  I am rejecting this response because: the inappropriate unprofessional contact was performed at NOR CAL Moving Services warehouse in ******* by their people.  I am continuing to work with ******* MOVING 
  
  Sincerely,
  
  *******************

• Initial Complaint

  07/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We signed up for Nor Cal moving services for a move scheduled for week after 4th July. We chose Norcal because they appeared to be familiar with ferry service scheduling to the san **** islands. We asked them specifically about the ferry, and they confirmed that they were experienced with scheduling. They gave us a delivery window between July 11 and 19. As I write, on July 29, no delivery has arrived. The excuses have been varied, and that uncertainty has added to the stress. Initially, the excuse for the delay was difficulty in getting a ferry scheduled. We offered to help with that, but were turned down. Then we were told that our shipment wasn't just waiting for a ferry, it was still in **********, waiting to be shipped. Then we were told that we could pick up some of our super essential items from the current storage facility...so we went through the packing list, and provided the item numbers for that purpose, clarifying that the numbers were from the second day of packing, because their people had reused the numbers from the first day..Then we were told that our item numbers were incorrect and the items were unreachable. We clarified that the numbers were from the second day, items needed for our business, and we were again told items were unreachable. We have initiated most contact with the company ...most recently today the 29th. After they told us last week they would call us back. Today they say the shipment is still more than a week out, August 7, Sunday,to be confirmed next week, Friday. This experience has been anything but as advertised.

  

  Business response

  08/12/2022

  There were significant supply chain issues in getting this shipment delivered to destination within the agreed upon time.  Given the timing of this move coming after most units we loaded to go east, there was difficulty securing one to haul this shipment north to the destination agent in ****************. Once we were able to get the shipment up to the destination agent, the ferry service was difficult to schedule, and we grabbed the earliest date that it could be reserved. Our customer service team was in contact with ***************** daily, providing updates to her as needed.
  
  As of Sunday, August 7th,  the shipment has been delivered to the customers residence on Orcas Island .Additionally, we have sent out the appropriate claim forms to the customer for compensation for the both the delay claim and the damage claim should that be needed. 

• Initial Complaint

  03/03/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We hired A-****** Moving and Storage to move and store our household goods in *********** ,**. (4-19-21)When we had an address A-****** Moving contracted with Nor Cal who hired driver ***** to deliver our shipment. (****) We notified A-****** Moving and Driver ***** of Two missing boxes on ****. We filed a written claim on 11-1-21.We answered all of the first claims agents questions and she said the Driver would pay for his mistake and claim would be reimbursed once furniture was fixed. By the time furniture was fixed on February 10 that employee, ***********************,no longer work for the insurance company. Again we answered all of *************************** questions and filed documentation of lost items. She kept promising to help and then blamed us for loss. My wife was coerced to sign a sheet that had lines drawn down saying all items were delivered. Driver ***** says this is the way I always do it. (we also found out he had 5 loads on his truck)According to all moving companies unless it is a Military move all boxes/ furniture are to be checked at time of move in when delivered. We never received A BINGO sheet or any paperwork from driver.We have a CONTRACT which says we have FULL REPLACEMENT VALUE PROTECTION.The Mover said we would have a value of ****** dollars based on the weight.The insurance company is giving us approximately 1/5 of our claimed value of lost items. Either original mover overstated our protection or the insurance company is not paying out fairly.In either case we want it known, driver ***** did not follow procedure and we are in jeopardy because of his failure to follow protocol.

  

  Business response

  03/08/2022

  We are sorry for the inconvenience this may have caused you.Upon checking, you have filed a claim with A-****** Moving and Storage who is the booking agent you hired for moving services. Your claim for refund was denied. Unfortunately, there is nothing we can do since we are not the ******.

  Customer response

  03/11/2022

   
  Complaint: 16830703
  
  I am rejecting this response because:

  Thank you for your response, but this issue is being passed from one party to the other with no one taking responsibility. Your company is the agent for the interstate driver, *****, who did not do his duty to take inventory to ensure our items were not lost during transportation. He did not follow protocol to check off items as they were brought into the house. Then he coerced us to sign an inventory sheet that had lines drawn down the check-off column rather than having each item checked. His failure to properly inventory resulted in the loss of two boxes containing valuable and cherished items. Because you are the driver's agent, you have a responsibility to facilitate the proper settlement of our claim.
  
  Sincerely,
  
  *********************

  

  Business response

  03/11/2022

  We are sincerely sorry that you feel this way but since your contract for moving services is with A-****** Moving and Storage who is the booking agent you hired for moving services, the process is to file a claim with them. Unfortunately, there is nothing we can do since we are not the ******.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩