Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a car from this place had a co signer when I signed papers they let ** sign then cosigner they didn't give me contract the night I signed cause my car was brand new trade in I had to wait three days to get car when I went to get it they gave me USB contract and theswitched up the contract put her as the legal owner not me

  Business Response

  Date: 12/23/2024

  Thank you for reaching out, we did indeed provide a copy of the contract as signed and agreed to at the time of purchase. If you'd like a physical copy, please do not hesitate to drop by the office for a printed version. We do not agree that information was switched after the signed contract, please visit us in person to review the contract and discuss further with our **. Additionally, you can call us directly at ************.

  Customer Answer

  Date: 12/23/2024

  they are fraud not only did they take my money my cosigner and thr dealership without my knowledge removed me from contract which the dealership told me in beginning they can't do anything to my account without me and co signer present.then they removed me there saying there's no contract in my name like I never existed that's fraud

  Business Response

  Date: 12/24/2024

  We completely disagree with the information presented. We do not switch contracts, we explain them in full during the signing process. If you're alleging that we re created your signature, we need you to physially come into the store to meet with our GM to review the contract and let us better understand your claims. We fully disagree and believe you were aware of the contract as signed. 

  Customer Answer

  Date: 12/31/2024

  they are lying there was a contract with Sienna ****** ****** ********** but now behind my back my name was taken off with ****** ********** and dealership without my consent

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I recently purchased a ******************************************** over $150k. I love my truck but one day I did notice the left side of my bed is higher than the right. So I paid closer attention and found the tailgate had a bigger gap on the left side. Right side gap 1/8 Left side gap 3/8 I did call into the the dealer to get it fixed under warranty since Ive only owed the truck 5 months. I had a *** named ************* be my case manager. I had my wife drop it off and on day of pick up I did realize that they only had adjusted the hindges on the tail gate and did not fix the lean. I clearly explained to her that the bed right side is lower than the right. According to her they did align the truck and everything looked perfect. According to her my bed was only tilted less than 1/8 of an inch. Which I do not understand where her math is coming from theres a gap bigger than one inch. I explained to her over and over what needs to be checked and corrected. Per the case manager ************* she said the truck is fine and they do not adjust the trucks even under warranty. She recommended for me to take it to a body shop as if the truck had body damage ? I then realized she clearly doesnt know anything about cars so I told her I am not going to do business with her and I will be picking up my truck and taking it else where.I will never recommend this dealer let alone my case manager which I would have to call every few hours to get updates.

  Business Response

  Date: 10/10/2024

  Thank you for reaching out with these concerns. A member of our team will be in touch with you promptly. For immediate assistance please call our Customer Support line at 858 761 3087.

• Initial Complaint

  Date:06/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/72024 I bought a jeep, on 6/14/2024 I washed the car and put a spray tire shine on and went upon my day. On 6/21/2024 washed it again this time using a microfiber towel to rub the dirt off the tires, the driver side removed some paint or whatever they used to hide two chips missing rudder on the side wall and al the weathered cracks on the front two tires. Called the nitro tire warranty that they sell you upon buying the car, they take it to the dealer see what they say and do. But it wont be covered under warranty since its preexisting damage. On6/24/2024 went to dealer and explained what I found, as I waited for a manager ******* they asked three or four times if I bought the vehicle there, finally I said youre paper license plate with your name is on the car so I guess I did buy it here. So after that I knew they werent going to anything to help. Manager came over showed him the problem with the tires. So they said they would file a claim with the nitro tire warranty company for one tire and have to buy the other. The took pictures of both. Dont how their going file the claim they didnt take any of my information. Would like the two front tires replaced, like they should have been before being sold.

  Business Response

  Date: 06/27/2024

  Thank you for reaching out and sharing your concerns. Our team does a comprehensive safety inspection on the tires of all pre owned vehicles placed for sale. Any cosmetic issues on the tires do not involve the overall safety profile of the tire, but you did take delivery of the vehicle without noting your concerns. Please contact our team directly for additional support at ************.

  Customer Answer

  Date: 06/27/2024

   I am rejecting this response because:
  So youre saying missing rubber on the Sidewall of a tire is cosmetic, I get letters and designs is damaged thats cosmetic damage, but rubber missing on the side wall thats little bit more then cosmetic, can you buy tires with rubber missing one the side walls? Think about it. Would have seen two white spots on a black tire. Only if team wouldnt have covered them up. Spent ****** at your dealership thinking i shouldnt have to worry about it so much, since its a dealership certified technician inspected the car. I was wrong loose rear seat bolts and some other. Not here for that. Now have to drop over $600 in two tires that youre team cover up to pass it off to the customer. That way you can save money. Didnt think dealerships were that dirty, I was wrong. Be a man and own your teams mistakes, but you wont, thats fine just makes you lesser or a man

  Business Response

  Date: 07/01/2024

  Good morning, thank you for sharing your concerns. Unfortunately, you're not understanding the terms of purchase nor the comprehensive inspection process that we outlined previously. Additionally, you've chosen to use less than appropriate language that unnecessarily intends to demean our team. We'd love to assist but this will require a visit to our store in person to find a full resolution. Please feel free to visit in person and speak to our General Sales Manager for the best possible support. We wish you the very best. 

• Initial Complaint

  Date:02/05/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to buy a demon 170 for the sticker price, it was confirmed that there was no additional charges. I have that confirmation by text from an associate that works at the location. I have pictures that confirm the price and texts as I said, they now will not honor that. I emailed the *** but he has yet to reply. Here is the text. I also have a voice mail and other texted to confirm The current price for this 2023 Dodge Challenger is $133,431, plus taxes, title, and fees. Keep in mind, the quoted price will only be finalized upon confirmation by an authorized member of our team.Let me know your preferred day and time for scheduling an appointment. Or, would you like to be called at your number,************, before you schedule an appointment?Stock # N16698

  Business Response

  Date: 02/05/2024

  Thank you for taking the time to explain the situation. Our website advertised price is dependent on multiple factors that you can review on the website page as well as with our team. Financing packages are dependent on your credit profile, history, and conditions beyond our dealerships control. We invite you into our store to connect with our sales team in person, or contact ************ to speak with a member of our customer care team. 

• Initial Complaint

  Date:11/15/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/10/2023 I went to the Hemet Chrystler, Dodge, Jeep, Ram dealership after talking with them multiple times about a used 2023 Dodge Charger advertised for a sale price of $21,175. The ad listed features such as blind spot indicator, red brake calipers, and Brembo 4-piston brakes. Additionally, the ad stated the car was a certified preowned vehicle. After meeting with the salesman the manager came out and advised that the vehicle had "pre-installed add-ons" that could not be removed which totaled an additional $3,900 increasing the sale price to over $25,000. The manager refused to remove the unwanted items (********* Tire Protection, Finishing Touch Vehicle Protection Program, Genuine Mopar Wheel Locks, **** Security, SWAT GPS Vehicle Tracking System) even though they were not listed in the advertised price and were removable if purchasing online. Finally, the vehicle did not have the advertised blind spot indicator, red calipers, or Brembo manufactured brakes as stated. I did purchase the vehicle for my son but do not agree with the dealership's false advertising regarding price, features, and refusal to rectify the discrepancies. The vehicles advertised price should have included any "non-removable add-ons" rather than listing a low price to draw in a potential buyer and then stating the price is actually thousands of dollars more.

  Business Response

  Date: 11/16/2023

  We appreciate the details you provided. Our team is looking into this issue. We do put accurate listings in place for every vehicle, we need to look further into the details you provided. We urge you to visit a member of our management team or General Manager in person as soon as possible. 

• Initial Complaint

  Date:11/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new 2023 Ram from this business and it has been having mechanical issues with the etorque system. It is the new electric alternator system where it switches between battery and alternator for fuel efficiency. Ive been having issues with my truck shutting down completely while stopped at a stoplight (its probably happened over 20 times). Recently it has gotten worse where I was driving it and it wouldnt switch from battery to alternator and it completely drained my battery and left me stranded on the highway. *** had it assessed and inspected by multiple Ram dealerships and they have not been able to pin point the issue. I just expected more reliability in purchasing a brand new vehicle and want to be sure this issue is fixed prior to my warranty expiring.

  Business Response

  Date: 11/06/2023

  Thank you for reaching out. We understand how frustrating this could be and want to extend our support. Unfortunately, this issue is directly with the manufacturer and not with our specific dealership. We urge you to reach out to FCA US ********************* **************; explain the issue and they'll be able to provide guidance on next steps. We understand this is frustrating, but the concern you have is best handled directly with the manufacturer of the vehicle. 

• Initial Complaint

  Date:02/23/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the vehicle on October 1, 2022. 1. At the time of the negotiation, we informed we didn’t want any add-ons. We only wanted Gap Coverage, price of the vehicle and Security system. (the number were not adding up when we were given the interest so we asked for a breakdown and discovered that the sales manager was forcing extended warranty and all that to our price. 2. We were told the security system had all these great features. (when we went home we discovered that we didn't even have Uconnect. The sales rep lied to us. We emailed the sales rep a couple of times to complaint, and we were not given a response. 3. We signed a contract on October 1. We gave in a trade-in however they didn’t pay my trade until 2 months after because they had a mess with founding. We had asked them to use our bank since we will be able to save however, they disregarded all my concerns. 4. We sat down with the sales rep, ran some numbers, and agreed to a price at 3pm. We were not handed the vehicle until 8pm because "they were detailing the vehicle". When we received the vehicle, it was still a bit dirty, we didn't feel safe about the transaction, and we feel that the vehicle was switched because who takes 5 hours detailing a vehicle. When we got home, we noticed our headlight were changed, the bolts on our vehicle were damaged and now we noticed that the towing receiver/hitch was also removed. At this point we don't know if they removed everything or instead if the items were removed. We attempted to reach the dealer and also spoke to Dallas (Upper management), he made me sign a document where I "Waive my rights to complaint" in exchange of reimbursement me the $1000 for the security system however I keep messaging them/ texting them and no one gets back to me. I need this resolve as I will not pay for my towing hitch that cannot be purchase aftermarket.

  Business Response

  Date: 05/25/2023

  It appears we did indeed resolve this complaint and as you did sign our agreement, do not hesitate to reach out to our management team directly at *** *** **** for further support. 

  
  

• Initial Complaint

  Date:12/17/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 23, 2020 I went to Hemet CDJR dealership to extend my credit to purchase a vehicle. I’ve taken an auto loan with Golden1 credit union to present to the dealership that I have received credit to be able to purchase the vehicle. The dealership still insisted I needed a down payment of $9,400 of cash to be able to leave with the vehicle. After reviewing my contract agreement, the dealership had violated many federal laws that they are supposed to be following according to the TRUTH IN LENDING ACT. Which makes the contract fraudulent because I was violated as a consumer who came in extending credit. According to 15 USC §1605- Determination of a Finance Charge It states that a “ the amount of the finance charge in connection with any consumer credit transaction shall be determined as the sum of all charges, payable directly or indirectly by the person to whom the credit is extended, and imposed directly or indirectly by the creditor as an incident to the extension of credit. The finance charge does not include charges of a type payable in a comparable cash transaction. The finance charge shall not include fees and amounts imposed by third party closing agents ” I remember laying out cash at the dealership and handing it to the salesperson who was there to assist me with purchasing the vehicle. They violated my rights when I paid in cash and credit, which is illegal. I’ve also had to pay for car insurance, extra accessories such as tires and paint on my car before leaving with the car even though it should’ve been in the finance charge. I’ve sent letters to the dealership on October 25 letting them know they failed to keep their end of the contract to me as the consumer, that the contract is fraudulent when they failed to follow the TRUTH IN LENDING ACT. I have receipts and notarized copies of when the dealership received these letters and they still failed to respond to me, so I’ve put them on notice on December 5 before I have take legal action.

  Business Response

  Date: 12/19/2022

  Mr. ******* ******* Jr, 

  
  

  Thank you for your customer statement of the problem. As to your desired settlement, we've reviewed your file and found no discrepancies at this time. 

• Initial Complaint

  Date:10/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/22/2022, I took my 2016 Chrysler Town and Country to Hemet Chrysler Dodge Jeep and Ram because the check engine light was on and the doors on the vehicle would open by themselves whenever I parked the vehicle, I would have to disconnect to the battery in order to keep the vehicle secure. I'm not a mechanic so I took the vehicle in for a diagnostic and left the vehicle for repairs. On 8/24/2022 I was contacted by Service Advisor, ***** **********-********, she informed me that the vehicle was fixed and could come pick the vehicle up. I paid for the repairs and left the dealership. However, While I was driving home the check engine came back on. At this point, I was confused. I called ***** the service advisor to let her know that the light is still on. *****, tells me that "NO CHECK ENGINE LIGHT WAS NEVER ON." Mrs. *****, told me to bring the vehicle back to the dealership. I returned the vehicle that same day. The vehicle stayed in the shop for 3 more days, I was called to come pick up and no check engine light was on. When I picked the vehicle up, I noticed that I could not connect my cellphone to the UCONNECT nor BLUETHOOTH. Also, I could no longer operate the touch screen on the vehicle radio and the cellphone outlet charger no longer worked and the check engine light was still on. I called Mrs ***** once again, she told me to bring the vehicle back next week. I took the vehicle in once again. Mrs. *****, told me that I would have to pay more money to repair the vehicle issues. I explained to her that the radio and charger outlet was working when I dropped the vehicle off for repairs. Again, I'm confused! So I ask her what issues showed in the diagnostic. Mrs. ***** admitted to me that no diagnostic was ever done on the vehicle. I was confused once again, being that I charged for a diagnostic on 8/22/2022. At that moment Mrs. *****, saw the check engine light was still on. she then told me that I need to service the cadillac converter.

  Business Response

  Date: 10/04/2022

  After careful review of the records on this interaction, we can verify the original service issue was setting up a new key fob. The second visit found that the radio screen was fully functional, but the dimmer setting was turned all the way down; we assisted in adjusting the brightness and found zero issues with the radio screen. On another follow up visit, check engine light was found to be on; but diagnostics was declined. We did make repairs to a 20 AMP fuse concern not represented by the check engine light. We also found the key fob / door locking system to be operating as designed. It's unclear what further assistance is needed, ***** can contact us at 858-761-3087 for further escalation; we're happy to assist in any way possible.

  Customer Answer

  Date: 10/06/2022

   I am rejecting this response because:
  
  Chrysler have failed to address the issues that occurred to my vehicle after I picked it up for the original repairs. I purchased this vehicle January 2021 every 5 months from the time I purchased this vehicle I had major mechanical issues

  Business Response

  Date: 10/10/2022

  This concern is beyond our dealership, we've made several attempts at ensuring repairs are correct. This issue appears to be with the manufacturer, not with our specific dealership operations.