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Business Profile

Garbage Removal

Advance Disposal Co. & Recycling Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for Advance Disposal Co. & Recycling Center's headquarters and its corporate-owned locations. To view all corporate locations, see

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Advance Disposal Co. & Recycling Center has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      start of service 8/1/2024 I need the company to stop sending my bills to my land lord. it may lead to conflict and us being told to move out. im available to discuss this matter in detail with the bbb via phone or email

    • Initial Complaint

      Date:12/30/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On October 2023 I had closed my account for trash pick up from Advance Disposal. I did not need their services any longer after 9 years of service since I moved to ******* and the house in ********** was empty and no one living in it. The real estate market was bad at this point and the house had been put on the market in July of 2023 but hadn't sold.Upon moving I terminated my contract with Advance Disposal and my account # ********** was place as inactive.All of a sudden, on January 1, 2024, I began to get billed for trash pick up at the California house even thou my account was inactive and the house was empty and no one living there or producing trash.I called Advance Disposal in January, explained the situation to a supervisor ( Crystal) and was told to send my realtor contract proving that the house was empty and for sale. She apologized for the inconvenience and would reverse the charges and close the bill. Great!???On December *******, I received a letter for a collection agency dated 11/21/2024 for the amount of $114.79. I've made several attempts by phone to clarify the situation to no avail.I have included below all the documentation and hope you can help straighten this out, especially since these services were never used and previous account was slated as inactive and this contract was terminated.

    Advance Disposal Co. & Recycling Center is NOT a BBB Accredited Business.

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