We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Bathroom Accessories

Zadro Products Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bathroom Accessories.

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just attempted to purchase a mirror for a total of $112.97 via ******. I have not received an email from ****** or an order number from Zadro. However, I just happened to look at my **** purchases only to find that Zadro charged $112.97 X 8 = $891.84 all are currently shown as pending. I then called both the store phone number and the 800 number. Both calls failed to go though.

  • Initial Complaint

    Date:12/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two towel warmers and received only one. It was acknowledged by receipt that I was charged for two. Attempts to contact company by phone have been futile. Email responses appear to be AI generated and general. I am unable to reach anybody at Zadro who can rectify their error. I want the second warmer but will reach out to my card holder to reverse charges unless I hear from them in the next 72 hours.

  • Initial Complaint

    Date:11/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a towel warmer that was faulty causing a second degree burn. This product not only was faulty it also lacks warnings including the safety of families and children. I reported the incident and at first they responded requesting medical records bills and photos of the product. I was informed someone (insurance) broker would be contacting me and there has been no response in approximately 45 days. *** sent emails and contacted ***************************** with no response.

  • Initial Complaint

    Date:12/06/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau stop sending my complaint to ******* ********* is in **************** ********** clearly. My brand new makeup mirror stopped working. **************** told me to pop open the mirror with a knife to check the bulb and the mirror cracked. This is inappropriate customer service I want my mirror replaced. This is a very expensive 10x makeup mirror. This company is responsible for the breakage because they are the ones that instructed me to use a knife to open up the back.

  • Initial Complaint

    Date:11/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called company on advice how to replace bulb. Representative directed me to take s**** out and pry open mirror if stuck. Followed Representatives advice which cracked mirror. This is my disabled daughter's mirror 10x and she depends on it. If not for the bad advice of the representative this would not have happened I have had this mirror a long time this is not fair and I want the mirror replaced.

  • Initial Complaint

    Date:07/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this light-up mirror in Bed, ************* (BB&B) in March 2022 and over the last month the light sporadically comes on and often it does not. BB&B has a 30 day return policy and I have checked they no longer have this model so I was obligated to turn to the manufacturer Zadro for a replacement. Their customer service does not answer calls and only a message can be left. I left 3 messages over a 2 week period of time and never got a call back or reply. I need a replacement. The mirror is a LED Lighted Next Generation Battery operated dual Magnification 10X/1X mirror. I would like a replacement sent to my home address. Attached is a copy of my receipt and a photo of the mirror and description.

Zadro Products Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.