Complaints
Customer Complaints Summary
- 14 total complaints in the last 3 years.
- 9 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
3 years ago, I was promised on the phone by Mr. **** a low rate and there is no contract. First month in, it was not the rate that he had initially said. I called him and he said he will have it adjusted, but it will be reflected next month. The following month, it was still the same high rate. At that point, I knew I was scammed. I said I would like to terminate the service. He proceeded to say that there is a 3 years contract and I asked why is there a 3 years contract when you initially said there is no contract? He said you signed the papers and it was written in there. Fine. Moving on. Fast forward to 2025, it has been 3 years and I called to terminate. He said you're in a 6 years contract and in order to terminate the "contract", I need to pay a fee of $1,800. I asked him what he means by that because 3 years ago, he said it's 3 and it's now 6 years. He says it auto renews every 3 years......I said where does it say that? Send me the contract so I can look over it with my lawyer. He promised me he will send it the following day. The following day, I reached out to him via 2 phone numbers and his email throughout the day, he does not respond. I called the company and they said they will have the agent reach out to me. He has not done so. He has been avoiding me like a **** coward he is. Going around scamming innocent people who don't know better. I need him or his company to send me the termination document to sign to my email ****. If he has proof of the contract, please send it to my email. It was signed via docusign, so it should have the certificate of completion and have my email on there to show that I was the one who signed it. I sent him an email of my termination just 30 minutes ago stating that I would like to terminate my service with the company effective immediately. That is my termination proof. Mr. ****** phone numbers are ************ and ************. His email is ***************************
Business Response
Date: 02/28/2025
Greetings,
After reviewing your case, we see that your account is in the process of being cancelled. Our customer ********************** received your check for ETF fee and the terminal. Our team will send you cancellation form in the next ***** hours.
Customer Answer
Date: 02/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** ******
Initial Complaint
Date:02/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Funny enough I was a victim of task mall withdrawal problem . They assigned me to complete 6 tasks I am done 5 of that 6th payments after recharged they were not responding. Searching for how to get my money back a friend at work recommended MRS ************ via ************************* who she helped her recovered $89,979 from an investment advisory crypto scam so I message them and to the glory of God behold my money of about 8700 was returned from the Task mall scam platform. There is hope to get your money back if you reach out to MRS ************ .Business Response
Date: 02/28/2025
Greetings,
We believe you filed a complaint to the wrong company. Our business name is Merchant Service Group LLC and we located in ****************, **********. We are not doing telemarketing and cold calling. The word "Merchant Services" refer to a range of financial services for businesses. Please ask for the name of the company if you still receive the calls.
Thank you!Initial Complaint
Date:12/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Threatening calls. Calling three times within an hour daily. Harassment from Merchant Support GroupBusiness Response
Date: 04/21/2025
Greetings,
I think you file a complaint with a wrong company. We are Merchant Service Group LLC located at ****************; ********** and we do not do cold calling here.
If you have any questions, please contact our support team at ************
Thank you
Initial Complaint
Date:10/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My work is paying $167.15 a month to Global Payments for merchant ID number ************* which we do not use. I called to cancel them 3 months ago and we are still being billed. I called to cancel again today and **** told me I needed to call Merchant Services at ************ and reference our conversation ********. She transferred me to ******* at Merchant Services. ******* told me that he sent the cancelation request a while back to the business owner and only the business owner could make the changes.After some sleuthing I found out the Business owner is **** K (who no longer works here) and the email address is for **** K (who hasn't worked here in 10+ years).I explained those people are gone and we are a state entity so the owner of our business is the State of California ******* suggested I contact our sales Rep ***** at ************ to change the owner. And guess what, that number doesnt go anywhere.Initial Complaint
Date:09/11/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a new victim of this scam. This company contacted my business offering $288 flat fee per month via the Covid Relief Plan. I reconfirm with them thats is only $288 and no additional fees, the representative reassured me thats its only $288 and no additional fees. After a few transactions, I noticed that they were charging 3.95% per transaction. On top that, a random charge from ************** for $383 was taken from my bank account. I called the ********************************************* guy, wanting to end my contract. He cannot give me a good answer. and beat around the ****. Then his supervisor took over, talked to her for 1 hour and she would not give me any information regarding how to terminate the contract. At this point I just want to terminate contract and return the terminals.Business Response
Date: 09/13/2024
Greetings,
Unfortunately, we are unable to locate your account on our system, please provide us with your business information and our Retention Team will take a look at your account
Business Name
Business Address
Business Phone Number
Thank you,
Customer Answer
Date: 09/13/2024
Dental Central
**************************
Fort ***** AR 72903
************
We just want to terminate the contract. We were lied to and scammed into signing.
Customer Answer
Date: 09/13/2024
Dental Central
**************************
Fort ***** AR 72903
************
We just want to terminate the contract. We were lied to and scammed into signing.
Business Response
Date: 09/16/2024
Hello,
We cannot locate your account on our system, please give us more information to better assist you.
Business name
Business address
Business phone number
Thank you
Initial Complaint
Date:09/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Im another victim from this company since 10/25/23. They call to tell if we buy the clover set $4000 after that the process credit card is 1.4% flat rate, free pos, free website, check in system.But we got the problem in beginning with check in system not working with our business, website poorly start , fee is 2.25%, clover fee is $64, check in $59, and monthly fee $70I call to complain but cant got the sale man . With business I need to move on and get another company to help my business working well. I did call them to cancel and email , but they sent the term 3 years contract They are using fake signature because when they said no contract can cancel anytime they sent us the copy of contract 1.4% ( I want to make sure the flat rate ) , I never sign anything with them , just sent the picture of business card, void check , the check of $4000 for the clover set. When I call to cancel they sent back the cancel policy with 36 month term, please, help us to resolve this problem, and cancel the acc. You can see the check my signature and the contract different signature .Business Response
Date: 09/11/2024
Greetings,
For further investigation on the issues as you mentioned, please provide us more information about your business so we can forward it to our retention team
Business name
Business phone number
Business address
Merchant ID number
Thank you,
Customer Answer
Date: 10/02/2024
Business name: Venus nails spa
Phone : **********
Address : ***********************
*********************
Merchant ID : *************************************
Agent # ****Business Response
Date: 10/02/2024
Greetings,
After reviewing your account, we decided to waive the cancellation fee and send you the cancellation letter to terminate your contract. Our customer ********************** team will reach out to you on your business number. Please feel free to contact us if you have other questions.
Thank you
Initial Complaint
Date:08/27/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I receive DAILY calls from Merchant Services, and each day, I ask them to remove us from their list. Today, the *** was extremely rude. I told them, the company/***, many times that I am ***orting them. We are NOT interested & do not wish to be called by them. We have our own accounting system that processes CC pymts., which I have explained multiple times. I do not wish to be contacted by this company further.Business Response
Date: 09/03/2024
Greetings,
We believe you filed a complaint to the wrong company. Our business name is Merchant Service Group LLC and we located in ****************, **********. We are not doing telemarketing and cold calling. The word "Merchant Services" refer to a range of financial services for businesses. Please ask for the name of the company if you still receive the calls.
Thank you!
Business Response
Date: 09/03/2024
Greetings,
We believe you filed a complaint to the wrong company. Our business name is Merchant Service Group LLC and we located in ****************, **********. We are not doing telemarketing and cold calling. The word "Merchant Services" refer to a range of financial services for businesses. Please ask for the name of the company if you still receive the calls.
Thank you!
Initial Complaint
Date:06/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company has continued to charge my bank account with an auto deduct since I closed the account in 2018. I cannot reach them by phone, my bank cannot help me since they provided no phone number with the monthly deduction. I have paid hundreds of dollars in the past 5 years without any recourse. If you can help in any way, I would first like to stop them from charging my account. If they would be kind enough to repay the 5 years of charges that would be great! I won't hold my breath. Please help to stop the recurring charges to my account.Business Response
Date: 06/24/2024
Hello Team,
Could you please ask merchant to give us more detail of the account, Which they opened with us as Business phone number, Business name then we can check on our system if they are our customer then give them solution
Best regard,
***********************
(On behalf of ***************************)
Customer Answer
Date: 06/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
****************************************************
Initial Complaint
Date:05/18/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a new victim of this company. My case is exactly like all the complaints on this page. Merchant service group LLC is a scammer. Their agent call my nails salon in March 2024. His name is ****** from ***** and offer me a low rate as 1.4% flat rate, no contract, no additional fee, no hidden fee, and free paper rolls. I confirmed with him many times is this true and he promised 100% is true and if I am not satisfied I can cancel anytime with no cost. When I signed the application he keep calling me and rush me to sign the application that there is no contract and the fee is 1.5. This application just for bank information only and the rate is will be applied by Merchant service group. They charged me at 2.5% rate on my first statement . I called the agent and he promised second month will be lower and at 1.4% rate.My April statement came out and I was shocked . It still 2.5% with a ton of hidden fees like statement fee, interchange fee, transaction fee, card brand fee, authorization fee, monthly fee and base rate. I called again and he kept telling lies and I know this is scamming at this point. I want to cancel the service and they said I have 3 years contract. I have read every page when I sign the application there no contract and cancel fee. In order to terminate my service, I have to pay them 350$ cancel fee. They dont even lets me return credit card merchant. There are a tons of victims out there got trapped from this company. Be careful everyone.Business Response
Date: 05/20/2024
Greetings,
We already sent your concern to our retention team for further investigation.
Our team will contact you as soon as possible and make sure the issue is resolved.
Thank you.
Customer Answer
Date: 05/21/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. They contact me and agreed no charge fee on my cancellation. this complaint resolved.
Regards,
Thu *****
Initial Complaint
Date:11/18/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am a new victim of this company. My case is exactly like all the complaints on this page. Merchant service group LLC is a scammer. Their agent call my nails salon numerous times from August to September. Her name is ** and offer me a low rate as 1.5% flat rate, no contract, no additional fee, no hidden fee, and free paper rolls. I confirmed with her many times is this true and she promised 100% is true and if I am not satisfied I can cancel anytime with no cost. Told me not to worry. When I signed the application she inform me there no contract and the fee is 1.5. This application just for bank information only and the rate is will be applied by Merchant service group. I received the credit card machine on the last few days of September so I have not use it until October 1st. They changed me 65$. I called and asked they said because I didnt have any transactions in that month. I requested the agent for the free paper rolls as they offer and they charged me for 40$. My ************ statement came out and I was shocked for the 3rd time. It turned out 2.5% with a ton of hidden fees like statement fee, interchange fee, transaction fee, card brand fee, authorization fee, monthly fee and base rate. I called again and she said it will be fixed next month because I got double charged. She kept telling lies and I know it is not right. Lets wait for November statement. I want to cancel the service and they said I have 3 years contract. I have read every page when I sign the application there no contract and cancel fee. Its only 5 pages. I know it is not 5 pages now because after I sign it, the next day I have an email said all party have signed. In order to terminate my service, I should pay them 350$ cancel fee and 2310$ ( 65$ for 34 months). I dont know how many victim out there got trapped and willing to tell everybody. Be aware!!Business Response
Date: 11/20/2023
Hello,
Please kindly send us more information about your business for further investigation
. Your business name, address and phone number
. Your merchant ID number
We will look into your account and will give you a response as soon as possible.
Thank you!
Customer Answer
Date: 11/20/2023
Hello,
My business name: ************ LLC
Address: *************************************************** . ** *****.
and phone number: ***********
merchant ID number: ****************
Your agent just called me regarding for this complaint.
ThanksBusiness Response
Date: 11/21/2023
Greetings,
We are glad to hear that the issue has been resolved you.
Please close the case as resolved and contact our customer support team if you have any further questions.
Thank you!
Customer Answer
Date: 11/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************
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