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Business Profile

Marketing Consultant

EnergyBillCruncher
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have tried everything I can think of including just setting up rules for deleting incoming emails in Outlook from Lendgo *********************************************. No unsubscribe link works. No apparent way to contact the company directly.

    Business Response

    Date: 03/03/2025

    Hi there, 

    Thank you for reaching out.  I have flagged this to the email team and they are investigating the situation. 

  • Initial Complaint

    Date:01/23/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving spam emails possibly from someone posing as your business. Ive sent them to spam but they keep on showing up

    Business Response

    Date: 01/29/2024

    Hi *******, 

    Thank you for bringing this to our attention. Can you please forward any additional emails you receive to ****************************** so we can investigate further. We apologize for any inconvenience this has caused. 

     

  • Initial Complaint

    Date:06/09/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today, an unsolicited spam email from somebody selling solar water heaters. I don't know if it is forged, has forged headers, or what so I've created a .doc file from its source code which I will send to you for your IT to look at. I've never done business with these people and don't want to acknowledge to their "third party marketing company" (i.e. a pack of predatory spammers) that my mailbox is active lest it just increase my spam load.

    Business Response

    Date: 06/14/2023

    Hi there, 

    Thank you for sharing. We are investigating the issue and have blocked your email from receiving any contact. Please let me know if you need anything else. 

    Customer Answer

    Date: 06/15/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

  • Initial Complaint

    Date:03/28/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving spam emails from the company or its affiliates. Please see attached screenshot.

    Business Response

    Date: 03/31/2023

    Hi there, 

    Thanks for reaching out. Confirming your email has been blocked on our system. If the issue persists, please forward any emails to ********************************************************************* 

     

  • Initial Complaint

    Date:03/19/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving garbage emails from this company daily and never done business with them or requestedinformation. I have both reported as spam and unsubscribed to no avail.

    Business Response

    Date: 03/23/2023

    Hi ***, 

    Thanks for reaching out. Confirming your name is not on our mailing list. That email wasn't sent on our behalf. If you want to forward any additional spam to ****************************** we can research the issue further. 

    Customer Answer

    Date: 03/23/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***************

     

  • Initial Complaint

    Date:05/15/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving constant spam emails from this company. I have done no business with them and find the emails they send excessive.

    Business Response

    Date: 01/18/2023

    Hi ****, 

    Confirming your name is not in our email database. If you are still having trouble please let us know.

    Customer Answer

    Date: 01/18/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. I will monitor my email ans if I get any more emails from them I will advise. 

    Regards,

    *****************

     

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