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Business Profile

New Car Dealers

Huntington Beach Ford

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 19 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/12/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my 2016 **** edge to **** dealership 12 days ago with a issue where it is breaking down four times , they couldnt figure it out then after contacting a deportment that helps diagnose harder issues told me they would instal a device to record the issue with car . Then after days they denied doing it and the service manager *** yelled at me telling me to get my car even though its unsafe , completely negligent and rude and unprofessional yelling at me

    Business Response

    Date: 03/20/2025

    WE WILL LOOK INTO THIS MATTER ***

  • Initial Complaint

    Date:01/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the 2024 **** Maverick truck on 11/29/24. It had a rear camera software recorded and they told me it was a quick fixed and hopefully a couple weeks to fix the problem. I did all the paper works done and start my monthly payment and up until now they have no answer for me when the problem is going to resolve. My truck is still seating at their parking lot. Please help me to resole this problem.

  • Initial Complaint

    Date:09/07/2024

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On September 5th 2024 I signed the contract to purchase a new vehicle from Huntington Beach Ford under the impression that specific protection add-ons were required when purchasing the vehicle, such as Cila-jet Protection, Glass Defense Protection, Forever Start Protection, 3M Door Edge Protection, and Theft Code Protection. These are listed as optional on the contract and not required. Despite my efforts to have these charges removed, the Finance Manager, only agreed to remove the *** Waiver, but I received no documentation of this. As a result, I am filing this complaint.

  • Initial Complaint

    Date:08/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    05/26/2024- purchased mustang Much E from dealership. Per the window sticker, website and agreement with sales agent, starting price of vehicle is ******. Financing documents show that base price was up-charged to ****** difference of *****. **** sales manager 6/30/34 agreed to adjust sales price back to MSRP.

  • Initial Complaint

    Date:07/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/09/2024 I purchased a 2023 **** Edge from Huntington Beach Ford. The car was valued at $30,490 and during the financing process, Finance Manager ******************* added charges for FOREVERSTART ($3690), ***************** Contract ($3431) and GAP insurance ($950) without discussing those optional charges with me. He pushed paper after paper in front of me and asked me to sign, which I did without asking many questions, as *** kept commenting on the findings from my credit check. He told me I made good money, and emphasized how I was not married and had good credit, and that I lived in a nice area. He said his favorite restaurant was in my town and repeatedly asked me if I would join him for dinner there, claiming he would be treated well by the proprietor. The mention of my personal information (finances, address, unmarried status) made me extremely uncomfortable and I was unable to concentrate on the tasks of reviewing the many documents he gave me to sign. I just wanted to get away from him as I felt unsafe in his presence. When I received the finance documents from *********** a month later, I saw I had over-paid for the car by about $8000 and reviewed the Itemization of the Amount Financed and found the three optional charges listed above. On 03/04/2024, I went to the dealership to correct this and asked for a refund of all charges. Sales Manager ***** assured me that it would be taken care of with a written statement asking for the charges to be refunded. A month later, *********** showed that the amounts for the ***************** Contract ($3431) and GAP insurance ($950) were refunded to them directly, so I called ************* accounts payable and ******* told me that the FOREVERSTART was not cancelable and I would not be refunded $3690, as promised. When I called ***** to discuss how to correct this, I was always told he was unavailable. I've left messages that remain unanswered. ************* has not tried to resolve this issue and failed to refund $3690 as promised.

  • Initial Complaint

    Date:05/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter in the mail from **** stating that my 2015 **** Focus was covered under warranty for my transmission as long as it was at ******* miles or less. My vehicle was at *******. I took my vehicle to the dealership since I was having some issues with it, and they told me it would take about 2 weeks to repair. A few days later they called me to let me know that in order for them to continue their work on the transmission they would have to charge me for a new battery. This raised my concern because I knew my battery was working just fine. I needed my vehicle repaired so I just agreed. A few days later they called me again to inform me that the part of my transmission that was broken was in fact NOT covered by the warranty and they would have to charge approximately $5,000.00 for the repair. I declined as I felt this was un-just. I came to pick up my car and they informed me I had to pay for the battery along with labor which totaled out to $485.06. Upon inspection of the paperwork they provided me I see they noted that the vehicle was unable to crank over and that is why they needed to install a new battery. This is NOT TRUE as my vehicle was not having any issues of that sort beforehand. It was completely drivable and starting normally every time. I feel that this dealership was acting in bad faith as if they wanted to charge me for at least something, knowing beforehand that they would not be able to repair the transmission.

  • Initial Complaint

    Date:05/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2020 ******************** on April 25, 2024 Huntington Beach Ford. The car was represented to have 3800 miles on the odometer and the dealership stated that the car is perfect with no accidents. I started to notice many things regarding the condition of the car that were inconsistent with what condition a car with 3800 miles would look like. I decided that I needed to get the car looked at further so I took it to get inspected by another dealership. The dealership had discovered evidence of mileage tampering. There is also evidence that the front bumper of the car has been repainted which was not disclosed at the time of purchase. I Have reached out to the Dealership and requested that they buy the car back for me and refund me my money. They have declined to do so. I have no choice but to pursue legal action against Huntington Beach Ford unless they agree to purchase back the car.

  • Initial Complaint

    Date:04/18/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/27/2023,I bought a **** vehicle.When signing the contract,I reluctantly signed warranty contracts without anything being discussed about warranties.The next day,12/28/2023,I went back and signed a cancellation paper for 3 warranties.I paid off the vehicle Jan. 2024. In feb..I met with manager to see about cancelling the warranties as I was still getting billed plus having to pay interest on three.Two were finally cancelled in March but one from Huntington Beach ford was not. I have been kept being billed for something I cancelled in Dec..The dealership should pay for the interest. Fees not **** was told I am responsible for these fees. Hows that for taking advantage for a 92 yr old senior

  • Initial Complaint

    Date:03/19/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a camper van 2 weeks ago from Huntington Beach Ford, they advertised that it was manufactured by a specific company and that it was backed by a warranty from that manufacturer. I called the manufacturer and they said it is not their vehicle. The van now has an issue that would have been covered by that warranty. They also did not disclose an over 3000$ optional up charge when I was in financing, if I was aware I would have declined that. They told me they would order an additional key which they have not done. When I called RV manufacturer they said they have gotten multiple calls about vans from Huntington Beach Ford. This is probably the second largest purchase I have ever made ( my house) I want to be happy about it. Instead I feel like they were very dishonest and took advantage of us with misleading tactics false promises and misleading advertising. I have reached out to my salesperson who has not followed through. I also contacted dealership general manager via email and got no response. Do I need to hire an attorney for this?

  • Initial Complaint

    Date:06/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 17, I took my **** Explorer to Huntington Beach Ford to be serviced. I initially took it to my local dealer, but since I bought the extended service warranty, I was told I needed to have it serviced at the dealership where I bought my car. On arrival, I checked my car in with ***** in the service department for engine problems and noises identified at the prior dealership. I heard nothing from the dealership for three days so I called to see if they figured out what was wrong with my car. ***** said that they had identified the problems and that he was going to call the warranty company to seek approval to repair the car. I was not provided with any sort of completion timeline.I called back the following Monday to see how the repairs were progressing. At that time, ***** had not heard back from the warranty company. He still had no timeline to give me. The next Monday, I called back and spoke to *** the service director to see if my car had been repaired and to voice my discontent with the lack of communication from the service department. He stated that he would talk to ***** and would get back to me with the status from the warranty company. I heard nothing from either employee.From that point forward, I called on a weekly basis and all I received was excuse after excuse. At this time, ************* has had my car for 8 week tomorrow. They have offered no compensation for the inconvenience of not having my car, which I use daily for business travels AND have made payments to **** Motor Credit - even though I have no car. I was never offered a rental car or any type of reimbursement for the money that I have had to spend on transoprtation while not having my car. I finally circumvented ***** and *** and called the warranty company on my own accord to see what the delay was. They provided approval to get my car fixed. Now it is just a waiting game to see how long ************* will take to fix my car. The lack of communication is unacceptable.

Huntington Beach Ford is NOT a BBB Accredited Business.

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