Complaints

This profile includes complaints for Lendgo's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Lendgo

  9692 Melinda Cir Huntington Beach, CA 92646-8427

  
• 

  Lendgo

  6420 Wilshire Blvd STE 1040 Los Angeles, CA 90035

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried relentlessly to get them to quit sending me emails but the unsubscribe does not work. I see there have been these complaints for months and still not fixed. Why do they get away with it for so long? Please get me off their list.

  

  Business Response

  Date: 03/17/2025

  Thank you contacting us regarding your concerns. Lendgo is a streamlined platform that allows users to compare quotes from lenders in a simple and free manner. Our leading service providers participate in our program to provide users with available matching criteria that users submit to get information. Unfortunately, not every user gets matched based on their provided criteria and this could be due to a plethora of responses with the data. However, we do work with our partners behind the scenes to try and match you with lenders, even if you don't receive any matches directly from the form on our website. We have put your number on the *** list and blocked you from receiving any emails from Lendgo. Generally, if a lender calls and you are not interested, if you pick up and tell them you would like to not be contact by them they will remove your from their list as well. I hope this clarifies things and if there's anything else we can do, please let us know. 

• Initial Complaint

  Date:02/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lendgo is a scam site.They took my social security # under the guys that they were going to get me approved for a loan. All they did was send my information out to unethical and possibly criminal organizations that continuously harass me. This site is not legitimate and only harvesting data and potentially my social security number and identity have been *********** addition they referred me to a scam company that doesn't lend money and they took my social security number and have made the problems worse.

  

  Business Response

  Date: 04/14/2025

  Dear *******, 

  
  

  Thank you contacting us regarding your concerns. Lendgo is a streamlined platform that allows users to compare quotes from lenders in a simple and free manner. Our leading service providers participate in our program to provide users with available matching criteria that users submit to get information. Unfortunately, not every user gets matched based on their provided criteria and this could be due to a plethora of responses with the data. However, we do work with our partners behind the scenes to try and match you with lenders, even if you don't receive any matches directly from the form on our website. We have put your number on the *** list and blocked you from receiving any emails from Lendgo. Generally, if a lender calls and you are not interested, if you pick up and tell them you would like to not be contact by them they will remove your from their list as well. I hope this clarifies things and if there's anything else we can do, please let us know. 

  
  

  Best,

  Lendgo Team 

  Customer Answer

  Date: 04/14/2025

  As soon as I filled out your application I started receiving junk email from fake lenders saying I'm approved and yet the email doesn't even have a company name. 

  The entire process was convoluted and misleading and there was no real lender offering a real opportunity for a loan rather a bunch of junk fake scam companies

  You are running a scam and you can ****** to see others say the same.

  

  Business Response

  Date: 04/23/2025

  Thank you for expressing your concerns. I will relay this feedback to the team. 

• Initial Complaint

  Date:12/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lendgo advertises that they (lendogo) will give you the best rate available. Lendgo is not a loan company or a bank they do not offer credit so their advertising should read we will put you in contact with someone an (Institution) that offers loans. like I said they advertise to give you the best rate and it simply is not what they do.

  

  Business Response

  Date: 12/19/2024

  Thank you contacting us regarding your concerns. Lendgo is a streamlined platform that allows users to compare quotes from lenders in a simple and free manner. Our leading service providers participate in our program to provide users with available matching criteria that users submit to get information. Unfortunately, not every user gets matched based on their provided criteria and this could be due to a plethora of responses with the data. We appreciate your feedback. Please let us know if there's anything else we can do to help you. 

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inserting personal information to get connected lenders, 60+ phone calls in under two minutes, emails and no way to stop them from continually calling

  

  Business Response

  Date: 12/09/2024

  Thank you contacting us regarding your concerns. Lendgo is a streamlined platform that allows users to compare quotes from lenders in a simple and free manner. Our leading service providers participate in our program to provide users with available matching criteria that users submit to get information. Unfortunately, not every user gets matched based on their provided criteria and this could be due to a plethora of responses with the data. However, we do work with our partners behind the scenes to try and match yo u with lenders, even if you don't receive any matches directly from the form on our website. We have put your number on the *** list and blocked you from receiving any emails from Lendgo. Generally, if a lender calls and you are not interested, if you pick up and tell them you would like to not be contact by them they will remove your from their list as well. I hope this clarifies things and if there's anything else we can do, please let us know. 

• Initial Complaint

  Date:11/28/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a loan from lendgo everything went well until I had a lien on my home for *****. I settled with the lien company for 7000. And told the The senior loan person about that and showed them the settlement lien paperwork but they disregarded the paperwork and push the loan through and paid the lien company the ***** and told me the loan had already been funded ******* ****** the loan told I would have to ask for the money from the lien company ******* ****** ****************************** ************* ********************* loanDepot, LLC *********************************************************************************# ******

  

  Business Response

  Date: 12/09/2024

  Dear *****,

  Thank you for reaching out and sharing your concerns regarding your recent experience. I sincerely apologize for any confusion or inconvenience caused by the issues youve encountered. It appears that the company you mentioned, **********, is a business-to-business partner of ours and Lendgo does not extend credit to consumers.
  
  However, I understand the importance of your concerns and assure you that we are committed to helping in any way we can. To facilitate a resolution, I would be happy to provide additional contact information for **********. They will be best equipped to address your issue directly. 
  
  Please let me know if you would like me to share this information or if there are any other ways we can assist you. Thank you for your understanding, and once again, I apologize for the oversight. We appreciate your patience as we work to resolve this matter.

  Sincerely, 

  Lendgo Team

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The unsubscribe button in their emails takes me to a URL that does not exist. This happens every time I try it. Been going on for months.

  

  Business Response

  Date: 11/14/2024

  Hi there, escalating this to the team. Will unsubscribe you ASAP. 

• Initial Complaint

  Date:05/06/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They email me every day and the unsubscribe link at the bottom of the email says, "Oh no- that url doesn't exist." If they do not stop, I will seek penalties.

  

  Business Response

  Date: 05/12/2024

  Hi ****,

  We are investigating this situation and will follow up with you via email.

• Initial Complaint

  Date:02/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lendgo was asked to provide rates of interest on personal loans from various lenders.All they did was give my phone number out to 3-6 businesses that kept harassing me, but would never provide a rate. A couple of them obviously want to refi my existing mortgage which I specifically told the Lendgo I was not interested in doing. This was a breach of the agreement and has caused me a loss of wages due to the time and effort I have spent deflecting these harassments.

  

  Business Response

  Date: 02/29/2024

  We are very sorry to hear about your experience and appreciate you contacting us regarding your concerns. Thank you contacting us regarding your concerns. Lendgo is a streamlined platform that allows users to compare quotes from lenders in a simple and free manner. Our leading service providers participate in our program to provide users with available matching criteria that users submit to get information. We work with our partners behind the scenes to try and match you with lenders, even if you don't receive any matches directly from the form on our website. We have put your number on the *** list and blocked you from receiving any emails from Lendgo. Generally, if a lender calls and you are not interested, if you pick up and tell them you would like to not be contact by them they will remove your from their list as well. I hope this clarifies things and if there's anything else we can do, please let us know. 

• Initial Complaint

  Date:01/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lendgo has sold my personal data to other businesess that are irrelevant to me. I have proof that Lendgo is the source of data, as I used to name "Lendgo" as my last name in the form I filled originally on their website.Per the Privacy Statements, I agreed to be contacted by relevant businesses at that time that are Mortage Lenders. However, by now I have received over 500 emails from businesses like AARP, *************** Roofing companies etc.I have unsucessfully tried to contact the provider and their CEO via E-mail and LinkedIn without success.My request is to ceise and desist selling my data and to request the same from all businesses their sold my data, too. I am requesting a complete list of businesses they have sold my data to and to provide proof in writing that they have informed each of them. I like to set a time window of 7 days to complete this before I seek legal advice and will start contacting other Lendgo users that have suffered from the same data abuse.

  

  Business Response

  Date: 02/07/2024

  This has been escalated internally and you have been placed on the do not call list. Our team has also contacted you directly to advise how else we can support the issue. 

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lendgo claims to not sell your personal information or send spam emails, but they spoofed my own email and sent me a email immediately after I gave them my email address, claiming a won a free 170 piece ******* tool set.

  

  Business Response

  Date: 01/13/2023

  Hi ******, 

  I am no sure where that mailing address came from or how you received that but I have ensured your email is no longer on our mailing list and we have deleted any data pertaining to your inquiry. Please let me know if there's anything else I can do.