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Business Profile

Searchers of Records

Background Alert

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 435 total complaints in the last 3 years.
  • 169 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/16/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB Representative,I am writing to formally file a complaint against Background Alert regarding their failure to allow me to remove my personal data from their website. Despite multiple attempts to access their site, it is frequently down, preventing me from exercising my right to request data removal. I have tried to contact the company through their website, but it remains inaccessible, and I have been unable to find alternative contact methods. This is a serious concern as my personal information remains publicly available without my consent. I would appreciate any assistance the BBB can provide in resolving this issue. My desired resolution is for Background Alert to promptly honor my request and remove my personal data from their platform. Please let me know if you need any further information to proceed with this complaint. Thank you for your time and assistance.

    Business Response

    Date: 03/17/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

  • Initial Complaint

    Date:03/01/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Personal information for sale on the web.

    Business Response

    Date: 03/03/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

  • Initial Complaint

    Date:03/01/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************** has posted my personal information without my approval and their website does not allow me to opt out. I want the company to understand that if they do not remove me in 10 days, I will file lawsuits and I will win.

    Business Response

    Date: 03/03/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

  • Initial Complaint

    Date:02/28/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I recently got notification from my data privacy company about the storage, sale, or distribution or my personal information by ******************************. I desire to opt out. When going through the process to opt out they say a photo ID validation is required. This is ridiculous and I am not going to give the company more information to remove information that should not be stored in the first place. I request that my personal information be deleted and removed from their servers as I did not consent to the use, replication, sale, or storage of my personal information. I would like confirmation that it has been removed in its entirety and that I do not need to supply more information to do so. Thank you!

    Business Response

    Date: 03/03/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

    Customer Answer

    Date: 03/04/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** ****

     

  • Initial Complaint

    Date:02/22/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB Representative,I am writing to formally file a complaint against ************************** regarding their failure to allow me to remove my personal data from their website. Despite multiple attempts to access their site, it is frequently down, preventing me from exercising my right to request data removal.I have tried to contact the company through their website, but it remains inaccessible, and I have been unable to find alternative contact methods. This is a serious concern as my personal information remains publicly available without my consent.I would appreciate any assistance the BBB can provide in resolving this issue. My desired resolution is for ************************** to promptly honor my request and remove my personal data from their platform.Please let me know if you need any further information to proceed with this complaint. Thank you for your time and assistance.Sincerely,*********************-****

    Business Response

    Date: 03/03/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

    Customer Answer

    Date: 03/03/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** *****-****

     

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company publicly posted my personal information on their website without my consent, including my name, age, relatives, and phone number. I did not authorize them to collect, store, or share this information, so I contacted them to request its removal. They acknowledged my request and stated that it would take 5-7 business days to delete my information. However, when attempting to verify that my data had been removed, I discovered that their website was inaccessible, preventing me from confirming whether they followed through. Further, their website HAS been inaccessible for more than a week. This lack of transparency is unacceptable. I have a right to ensure that my personal information has been fully removed, and their failure to provide a way to verify this raises serious concerns. I am requesting immediate confirmation that my information has been deleted and that it is no longer accessible to the public. Additionally, I want the company to ensure that my data will never be available on their platform again.

    Business Response

    Date: 02/20/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

    Customer Answer

    Date: 02/20/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** M

     

  • Initial Complaint

    Date:02/16/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently got notification from my data privacy company about the storage, sale, or distribution or my personal information and desired to opt out. When going through the process to opt out is required a photo ID validation. Not only am I not going to give the company more information to remove information that should not be stored anyways, but I just want my information deleted and removed from their servers as I did not consent to the use, replication, sale, or storage of my personal information.

    Business Response

    Date: 02/20/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

  • Initial Complaint

    Date:02/12/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/11/2025 I attempted to opt out of Background Alert using the information provided by Norton Privacy Guard as well as online information and was unable to access the web site to retrieve the information needed to opt out. Upon writing to the customer support center for ********************, I was provided the information shown in the "Background Alert email instructions.pdf" file attached. Upon clicking the link provided, I got the message shown in the "Background Alert opt out not reachable.pdf" attachment. I've tried accessing this link using ****** Chrome and ********* Edge on both my wife's and my laptops with the same message being displayed. I then tried accessing the opt out site from my mobile phone using both Safari and ****** Chrome but the same message results. I then looked for other sites related to background alert and found a Contact site and Disclaimer site shown in the "Other online sites.pdf" attachment. Neither of the sites were reachable as shown in the "contact site not reachable.pdf" and "Disclaimer site not reachable.pdf" attachments. I finally asked my daughter to try from her mobile phone and the same message was shown for her. I am coming to the conclusion that this company no longer has a viable way opt out of being included in their database. I've no idea what in the world is going on but have absolutely no trust in this company's integrity! I want an explanation as to what is going on!!

    Business Response

    Date: 02/19/2025

    Hi there, 
    We have closed down **************************. No further action is needed.

    Customer Answer

    Date: 02/19/2025

    If you are saying you are no longer in business, this would be sufficient.  I strongly doubt this is the case but please correct me if I'm wrong.

    Otherwise, if you continue in this business, there should be another means to opt out of being included in the Background Alert records that is well defined and easy to find.  I have been unable to locate such information anywhere.  Any responsible data broker should provide this information in some form online.  If not, how is someone to discover the procedure to follow to opt out of your database?  Or do you admit freely that you really don't care about anyone's privacy?

    I await your response.

    Business Response

    Date: 02/20/2025

    We are no longer in business. We are in the process of closing down. The database no longer exists. 

    Customer Answer

    Date: 03/11/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I appreciate their response to my enquiry. Once the business is completely shut down, I will consider this complaint resolved.

    Regards,

    ****** ******

     

  • Initial Complaint

    Date:02/11/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am very very concerned about a recent notification I received about this organization concerning the storage, sale, or distribution of my personal information. Upon reviewing this notification, I decided to exercise my right to opt-out. However, I cannot access the website, the website will not allow me to access my personal data file on the website **************************. I tried various search engines and the background alert website will not all me to access the opt our page. I do not give consent to the sale of my personal data and it is troublesome that background alert .com will not allow me to request removal. My information should not have been collected, stored, or used without my explicit consent. Therefore, I formally request that all personal information related to me be deleted and removed from your records and servers. Furthermore, I request written confirmation that my personal data has been permanently deleted and that no additional information will be required from me to complete this process. Thank you for addressing this matter promptly.I look forward to your confirmation of compliance.

    Business Response

    Date: 02/16/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

  • Initial Complaint

    Date:02/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am very very concerned about a recent notification from my AV software that I received about this organization concerning the storage, sale, or distribution of my personal information. Upon reviewing this notification, I decided to exercise my right to opt out. I have contacted them by phone and was advised my data would be deleted in 2-3 biz days, which as of this morning it STILL hasn't been. However, I noted that your opt-out process requires photo ID validation. I find this requirement inappropriate, as it necessitates providing additional personal information to facilitate the removal of data that, to my understanding, should not have been collected, stored, or used without my explicit consent. Therefore, I formally request that all personal information related to me be deleted and removed from your records and servers. Furthermore, I request written confirmation that my personal data has been permanently deleted and that no additional information will be required from me to complete this process. Thank you for addressing this matter promptly. I look forward to your confirmation of compliance.

    Business Response

    Date: 02/16/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

Background Alert is NOT a BBB Accredited Business.

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