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Business Profile

Car Dealers

Fiesta Kia

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Dealers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We bought a new Forte for cash over a month ago. The salesman offered to deliver the car to home because our experience at the dealership was so unpleasant. We signed the docs, handed over the check (now cashed) and we were told that the docs would arrive in 2 days. Since then it the docs have always been two days away. Visits and calls to the dealership result in the docs will come in 2 days. They never do. The car is great. The dealership is terrible.

    Business Response

    Date: 10/04/2023

    Dealer has once again sent paperwork to customer this time it was overnighted. 

    Dealer was in contact with customer. on the 13th and the 14th of September and according to the email conversation was Happy.

    If customer is still not satisfied, please feel free to call ******************* at ************

    Again, dealer apologizes for the inconvenience we have caused customer. Dealer has taken steps to correct this issue and is offering customer 2 free oil changes and hopes to continue our relationship with customer.

     

  • Initial Complaint

    Date:08/14/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We went in to check out a car. We specifically said to not run our credit because purchasing the vehicle was contingent on what the trade in value would be for the car I currently have. They ran our credit without our permission and we didn't sign anything stating that the credit can be ran.

    Business Response

    Date: 08/29/2023

    Dealer sincerely apologizes and deeply regrets any stress we may have inadvertently caused our valued customers.  We have identified the root cause of this issue and have taken immediate measures to rectify it, as well as to implement safeguards to prevent its recurrence. We greatly value your trust and are committed to providing you with a seamless and stress-free experience moving forward. 

    Dealer is actively collaborating with its credit provider to initiate the process of removing the inquiry. If you could kindly reach out to ***************************** at ************ at your earliest convenience, he will be more than happy to guide you through the necessary steps and requirements for the inquiry's removal. Your prompt communication will greatly assist us in resolving this matter swiftly.

    Once again, the dealer offers its heartfelt apologies for the unfortunate incident.

Fiesta Kia is NOT a BBB Accredited Business.

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