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Business Profile

Bras

Lacy Bra

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bras.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase and received the product. After trying on one of the 4 bras which are all the same size, I immediately emailed the company and informed them that the bra did not fit and that I would like some assistance. Their policy states that you must inform them by email, text, or phone if you need to exchange the bras for a different size or a refund within 14 days. I emailed them within the same hour of them being delivered. Their policy also states that if the bras don't fit that the customer can receive a new-sized product to replace the ones that don't fit or receive a refund. The problem is that I have sent 3 emails requesting assistance and have not been contacted. The other problem is that the customer service text feature on their website doesn't work and there is no longer a phone number listed by which to call them. Please see attached documents for details.

  • Initial Complaint

    Date:06/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two bras from Lacy Bra on March 3, 2022 and paid CAD 109.90 They have never arrived I contacted the company ****************** on May 5, 2022 They were to have their " fulfillment team" get back to me within 24-72 hours No further contact from them My order Number is: *************

  • Initial Complaint

    Date:05/23/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for the lacy bra on 1/7/22 for $47.95, when I received it, it was entirely too big. No support, I feel out, and no way to adjust the straps like normal bra. As I ordered the size that I wear and it didn't come anywhere close to fitting properly, I had no way of knowing what size to reorder, so I asked to get a refund, they said they would reorder another size at no cost but they would only take the bra back if I paid to have it shipped back. I did not. I left a review and on 3/30 I got a response to my review and was asked to email to come up with a solution. I did so right away and I have no gotten any response from said email either. I just want a refund and to send the merchandise back but I will not pay for the return.

Lacy Bra is NOT a BBB Accredited Business.

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