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Business Profile

Casino

BetUS.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 83 total complaints in the last 3 years.
  • 38 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been a customer here for 2 years on the casino after finally winning I went to withdraw my money and they blocked my account when I called they hang up they stole 3 k from me do not do business with betus

  • Initial Complaint

    Date:03/31/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I deposited $100 in crypto and received a $100 bonus. I lost the $100 bonus. I made a few bets with the $100 I deposited and ended back at a $100 balance. When I tried to withdraw the money they said I couldnt because I needed to make thousands of dollars of bets first. This is theft of my money. I want my $100 back. It can Be transferred back to crypto.

  • Initial Complaint

    Date:03/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Friday/Saturday March 21 22 2025 I ******** ***** signed up to ************************* **************/custhelp @***************************** I typed my email address/phone number/address in their website. Yesterday Monday 24 I received a email saying I have my own(personal manager) I never heard of that before. What would I need a personal manager for? And know betus won't stop emailing me, betus offered me $25 to use but I have not even touched that. Because I never heard of having a personal manager just to play casino games. It sounds creepy. So I emailed betus and told them to delete my information out of their website. Most sweepstakes casino websites don't tell you you need a (personal manager )to play on the website. I have never heard of a personal manager needed to play in a casino.

  • Initial Complaint

    Date:03/24/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent $100 to them for bets, they took my money I placed several bets, they gave me a $25 bonus bet that had a $2000 bet attachment that i have to fullfill in order to cash out which is predatory and ridiculous, so I cant cash out until I spend 1600 more dollars. No other sportsbook does this.

  • Initial Complaint

    Date:03/12/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Theyre illegally allowing people to ****** online and not disclosing it

  • Initial Complaint

    Date:03/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed bets on the 2025 Super Bowl. They said it was a bet for the 2026 Super Bowl. How am I supposed to bet on something when we dont know what teams are going to 2026 Super Bowl? Now they are refusing to refund my money and closed my account

  • Initial Complaint

    Date:02/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As far as I know the previous user of my phone number is deceased. (uncorroborated). Over near a year in spite of asking to be removed from the system including speaking with supervisors I continue to receive calls to refill my betting account. I am now ***** W I do not have an account nor do I ever want one. I have received calls from 50+ phone numbers from all over the *** from BetUS I consider this harassment and an invasion of privacy. Please help stop this.

  • Initial Complaint

    Date:02/18/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am receiving threatening phone calls from a business BetUS They are claiming that I have some debt that I owe them which is not valid. They are calling my family and also threatening them. I am not seeking any compensation. I am just seeking for them to stop contact as this violates many of my rights

  • Initial Complaint

    Date:01/22/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They requested card info before making a deposit then took payment of the card once verified. Now that I want my payout they are asking for the same info playing games with my compensation. Before I could deposit onto they system they had me send screenshots of the card and the info associated with the card now they are acting as if they dont have the info. I sent over everything they are requesting during the depositing of my funds into the account so the card info and everything they are now requesting again is already turned in the days I deposited they are hanging up the phone and being very unprofessional now that they took my money.

  • Initial Complaint

    Date:01/22/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2022 or 2023, I deposited around $150 to a betting account. After a few bets, I tried withdrawing the remaining funds, believed to be around $85. I have been calling and emailing the company repeatedly since then. I was told in October 2024 that information would be sent to me regarding withdrawing the funds. All I received was an email telling me to call. I called today, and manager **** ******* told me that they have closed my account and will not return my funds. this is clearly theft.I have tried to get explanations as to why my account was closed and funds frozen and **** will only say "it's a marketing issue." I informed him I was filing this complaint.

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