Reviews

This profile includes reviews for Gentle Dental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Gentle Dental has 152 locations, listed below.

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  Gentle Dental

  2260 E Imperial Hwy Fl 8 El Segundo, CA 90245-3501

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  Gentle Dental

  529 East Jefferson Detroit, MI 48226

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  Gentle Dental

  825 S. Wayne Road Westland, MI 48186

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  Gentle Dental

  5722 Hickory Plz Nashville, TN 37211-6389

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  Gentle Dental

  13100 W 87th Street Pkwy Lenexa, KS 66215-4532

Review Details

• Review fromMichael D

  Date: 03/03/2025

  1 star
  I am writing to formally file a complaint against Gentle Dental in *********, **, regarding their refusal to see me as a patient due to my Medi-*** ********** I believe this treatment was discriminatory, unprofessional, and in direct violation of ethical standards in dental care.Dental Office *************** GENTLE DENTAL DEL LAGO ********************************************* Their refusal to treat me due to Medi-*** ******** is both unethical and potentially a violation of state regulations.I am going to request that the Dental Board investigate this matter to determine whether this office has a pattern of refusing Medi-*** patients and to hold them accountable for their actions. No patient should have to experience such treatment when seeking necessary dental care.

• Review fromErica I

  Date: 02/27/2025

  1 star
  If I could give 0 stars I would. NEVER EVER go here. I scheduled my appointment TWO WEEKS in advance at 2 pm. They tell me the day of the appointment that they need to reschedule. I work full time and had to take leave to make it to this appointment so I could not reschedule. They set me up at another location only to be told five minutes later (they kept calling me after I specifically asked to text since I was at work) that I cant get the time I wanted. So they set me up at a third location 20 mins out of my way. I show up on time to my appointment only to be told that they dont have time to accommodate the services I wanted because I booked last minute. F you, no I didnt!! I already have trauma associated with the dentists and this did not help. I hope you all go out of business, which you will if you treat new patients like s***

• Review fromMelissa M

  Date: 02/05/2025

  1 star
  Whatever you do, dont make the same mistake as I did and go to these crooks for the last several years. They not only lie, leave you on hold for twenty minutes at a time, But they also overcharge Significantly. I had a root canal and a crown done a year and a half ago in 2023, For which they charge me $2000 for (I got quoted for 500 somewhere else afterwards - straight CROOKS). They said my insurance was good to go and then my claim was accepted. For months, I was receiving emails with statements for 500$ EXTRA dollars with threatening language I would call them And speak to the manager and she would tell me dont worry about it. We just have to wait for something to clear at the end of the year. Its just how your insurance works. You dont owe anything else. No one ever sent me a confirmation of these discussions like I requested. No one ever emailed me any kind of confirmation. Now a year and a half later, I have already moved away to ********, Im still getting the same emails from their stupid admin system. I called the manager and left me on hold for a half an hour, I called and left another voicemail. She never called me back. It is now three weeks later And they are saying that I now owe 500$ And that my insurance rejected the claim. I am going to blow this up all over social media and internet, This is not the first time that they have shorted me and asked for more money later on, And I am also filing a claim with the Better Business Bureau. Oh, and by the way, The root canal they did still hurts, I went to see a specialist out here in ******** and they took an x-ray and they said it was done improperly and that its going to have to be redone over again. You should be ashamed of yourselves.

• Review fromST H

  Date: 01/14/2025

  1 star

  ST H

  Date: 01/14/2025

  I have very similar complaints against Gentle Dental, except the office is called '*********' in ******, **. SAVE YOURSELF A LOT OF AGGRAVATION. Just don't go to any of their locations, which, unfortunately there are many. Same issues as others: 1. Misdiagnosis. Gentle Dental said my senior spouse had SIX cavities, plus gum disease. Of course, they suggested a super expensive treatment plan. We got a second opinion: NO cavities, no gum disease! (I knew my flossing husband was an oral health fanatic) Only one of two things could have happened here: The "dentist" and staff are utterly incompetent / Or they're falsifying readings to covertly UPSELL services. 2. Unprofessionalism: Furthermore, the second-opinion-dentist played HECK with the Gentle Dental office in ****** to get the X-rays and records. It took 3-4 attempts, but finally someone from GD emailed them. 3. Bad Billing Practices: Lastly, Gentle Dental harassed us with a no-show billing of $50 dollars for months. Apparently, my older, forgetful, husband had made an appointment at the time of his MISdiagnosis. 4. Rude, unprofessional staff: I finally called the snippy, rude, arrogant "Billing Professional" about this billing and advised her WHY no one in our family would be coming to their office again. She told me it would be put into collection by corporate. I advised her to use some commons sense then filed complaints to two different corporate locations. I do believe Gentle Dental should get complaints filed against them with the Az State Dental examiners. I believe they may be defrauding ******** and other insurance providers, as well as HARMING THE HEALTH of unwitting patients.

  Gentle Dental

  Date: 01/21/2025

  Good ************************* Thank you for bringing this to our attention. We apologize for the inconvenience. Please allow us to gather information to better assist you. Someone will reach out to you within 48 hours to discuss a resolution with the billing.

• Review fromJiehui X.

  Date: 12/06/2024

  1 star
  I went in for a routine cleaning, which was completed in just 15 minutes. The service felt rushed, with only the bare minimum performed. However, the bill showed charges for a ********************* typically associated with deep cleaning. This procedure is usually divided into four sessions, with each session lasting 11.5 hours. Its unclear how a 15-minute appointment could qualify as a comprehensive deep scaling ************ verify, I visited another dental clinic two days later, where the dentist confirmed that the bottom portions of my teeth were not properly cleanedevident from the buildup still present. This experience leads me to believe Gentle Dental engages in fraudulent business practices.

• Review fromMargaret T

  Date: 11/26/2024

  1 star
  The staff here lie, overcharge, give incorrect information, coverup for the doctors mistakes, forgot to return calls, dont enter referrals, dont bother to sit down to look at your teeth, recommend treatments that arent needed including fillings. The office manager doesnt seem to care about how this stuff messes with peoples lives.

• Review fromElizabeth F

  Date: 11/21/2024

  1 star
  I have had multiple billing issues with Gentle Dental in ********, **. I called to speak with the office manager, ******. I was told multiple times by ****** that following up on denied claims is the responsibility of the patient, not the provider. I explained that I am unable to follow up on denials when my insurance has no record of the claims ever being received. She continued to tell me it isnt their problem and theyve done nothing wrong. I called back and spoke with *****. I asked if she could provide proof that they actually did receive denials for the claims in question. She told me that she did have proof, so I requested copies and told her I would be at the office in a few minutes to pick them up. She provided copies of call notes documented by administrative staff. When I asked for copies of EOBs, I was told by ***** that they have no EOBs on file and that they typically do not. I told her that call notes are not sufficient proof of claims processing. ****** also told me multiple times during our encounters that I should know how these things work since I manage a medical office. I dont work in the Dental field, but I do know that this is certainly NOT how things work in my office and I have never done anything like this to any of our patients in nearly twenty years.Just read the reviews....STAY FAR AWAY FROM THIS DENTAL OFFICE!

• Review fromTez C

  Date: 10/24/2024

  1 star
  Ive been a patient at the gentle dental in *******, ** on ********************* for over a decade. I typically love the dentist and have always had a great experience there until today on 10/24/24. I went in for my six month cleaning and I didnt have my typical doctor, which is Dr. ******* which was fine Until this was the worst experience Ive ever had in my entire life at a dentist office and it was just a cleaning. It was so painful. I believe I saw Dr. *** she is fairly young. Her and the assistant were constantly leaning over me to grab different instruments And they were putting all of their weight on my face/head suffocating me. I was water boarded the whole entire time with water going up my nostrils and under the glasses into my eyes. When I addressed that I was getting soaked, she said that it was a new tool Then continued to drench me. It was so painful. I was bleeding during and even for hours after the appointment. before the cleaning, she took x-rays, which were also painful And told me that she saw four new cavities when six months ago I had zero. But said she would look on the inside of my mouth to see if I actually had any. once she looked She told me she saw none.. And then proceeded to tell me the X-rays can be wrong. So why are we taking x-rays of a patients mouth if they are not 100% accurate and then telling them wrong information. It makes me believe she didnt know what she was talking about and didnt know how to look at an x-ray. So I left my appointment not only in pain but highly confused. I made a complaint to the front office manager. She was rude at first, but then called me 20 minutes after I left my appointment saying that when Dr. ******* comes back from vacation, I can see her to double check on the cavaties to see if I actually have them or not. My whole experience was horrible and now I understand why some people are terrified of the dentist.

• Review fromElizabeth R

  Date: 10/21/2024

  1 star
  After being a patient of Gental Dental in ***** for 18+ years I had to leave the practice since their female Oral Surgeon was unable to remove implant screws that she herself put in. It was discovered that screws we're improperly set by her which created an absolute disaster and also compromised another tooth in the midst of it all. I'm in the process of seeing another dentist to help the fix what Gental Dental Tempe Oral Surgeon could not even though she created the issue.

• Review fromDeena G.

  Date: 10/18/2024

  1 star
  I have tried to contact the corporate office in California to file a complaint about the office staff at the Gentle Dental location in ********, *******. The office manager as well as one of the members of the office staff have been extremely rude in person and on the phone upon several different occasions since January of 2024 in regard to obtaining and trying to resolve a billing issue/insurance out of network issue. I have never received a call back from the corporate office to discuss this information.