Customer ReviewsforGentle Dental

Went for Invisilign. Doctor gave me a price and I knew what insurance would cover so I knew what my portion would be. At the desk, they wanted me to pay $1,800 more than what I knew I should be paying. When I asked if they had put in my insurance, they said yes. When I said this sounds too high, more than what the dentist had told me it would cost (with my insurance) and I was told "it is what it is." I paid it because I was getting really angry with the attitude of the person I was dealing with so decided I would call after I calmed down a bit. When I called, they did a check and said the insurance # was entered incorrectly and yes, I was due $1,800 and they would have this resolved the following week. After numerous calls I was told it has to go through HQ and they would have it resolved in a few days. Followed up again and was told HQ is saying they do not give refunds. This is not a refund, they overcharged me. It's been over a month and no one will return my calls. I came on here and saw lots of complaints about the same thing. I no longer think this was a mistake. I think this is their business model. DO NOT do business with this organization.

This complaint is in reference to my refund money in the amount of $1,320.00 that I have not receive up to now , 7/1/2024 ******, Manager of Spanish Trail, location *********, **) is the person Im dealing with to solve this issue On April 15,2024, I spoke with ****** and said that the processing of refund will go through the ************* Headquarters ) and it will take a month and a half to process I told her Ill wait then . Time came and I called her about my check and said shes was going to send an email to process the check I got mad at her since I waited q month and half as she promised that it will take that period to get it processed but she did not do nothing during that time Then, we talked numerous times about my check . She was dealing with ***** ( from ************* and told me she was waiting for the tracking number so she can call me and let me know on when to get the check Promises were made but up to now I have not receive my check I tried to call **************** but its always an answering machine . I have left plenty of messages but failed to receive a call back I have all the records when called, names, time ..,Gentle Dental SEND ME MY CHecK $1,320.00

They are a horrible outfit they keep rescheduling all the time they don't bother telling u that they are short staffed and u have to wait for hours to be seen the back office has no clue the front office doesn't know what they are doing my appointment was for a filling and they schedule me for x rays they need to get it together they do not know what they are doing

I wish I could do 0 stars.They try to upsell you too much, too constantly even if you ask them to stop.Also they charged my wife $79 dollars for an Xray when we clearly stated we didn't approve ANY service our insurance didn't cover.they REASSURED everything would be covered, otherwise they won't do the procedure and now we just received this statement in the mail.I should've seen the reviews before vising this place.I simply can't believe this place is still in business.EDIT:I spoke with ****, the practice manager and he said they will speak with the employee but won't write off the charge.Once you sign the "good faith estimate" you're basically agreeing to pay anything your insurance doesn't approve.This was at Gentle Dental Awhatukee.

Didn't have a problem with the dentist but billing is a nightmare! Was told I didn't have insurance twice, which I did. They don't bill insurance at times, which I finally got straightened out. Was told my portion for oral surgery was over $800.00, which I paid, to later find out my portion was only $200.00. Its been 4 months and still waiting for my refund. 2 weeks ago I was told "The checks in the mail." Worse business practice ever!!!

My initial 1st visit at their ******************** ***********. 8am appointment. Dentist rushes on front door late at 810 am. Her hygienist doesn't arrive to work until 830am. Meanwhile neither of them acknowledging me after being called by to dental chair. Finally had to get up and leave. Obviously felt extremely uncomfortable with their professionalism and tge care I was about to receive. This place is ridiculous! The hygienist didn't care either. Dentist was worried she was going to be reported.

I am sad to report that I have lost trust in this clinic I once praised. The lack of concern for my pain, the fumbling of caring for my ongoing needs, and the gaslighting of my personal health is is nothing short of obscene. Clearly this clinic does not give a rip about making sure their patients have longterm relationships and care.

What is the culture being permeated at the Gentle Dental office located at *********************************************************************? The question is being asked based on my interactions with the dentist on October *****, 2022. The dentist attempted to file down my bridge without my permission because the lab did not make it properly.Fast forward to February 27, 2024. I was extremely disappointed when the licensed oral health professional (hygienist), did not thoroughly clean my teeth. During previous visits, the hygienist cleaned my teeth with the motivation to render exceptional care. A female assistant entered the exam room to record the numbers regarding the thickness of my gums. The hygienist said the numbers very rapidly and I never heard the clickety-click of the keyboard keys. The hygienist did not polish my teeth nor did she floss my gums. The dentist never entered the room during my visit to examine my tongue for oral cancer /abnormalities or discuss the results of my cleaning. I was told I had a credit, however, I was charged at the end of the visit. I should not have been charged because my dental insurance covered the visit. I have requested the credit in the form of a check. I was told by the business manager that she would contact the corporate office. As of this writing, I have not heard from anyone in that office regarding my refund. I will not be returning to this office.

The switch to the new accounting software has left perplexed. I now receive 3 years of billing information with 0 credits. I believe that I have been overcharged, but it is difficult to sort it out based on the information they provide. Do not use Gentle Dental.

I received care from Gentle Dental on 11-22-22, 12-15-22, 1-20-23 and a cleaning 2-7-23. I paid some $ and my insurance was billed. I had a cleaning on 08-08-23 at which time I was advised I had a credit from a previous payment which the insurance had covered. I was told it would be applied to the cost of the cleaning. I explained and confirmed by phone that my cleanings were always covered, not subject to the maximum benefit level. I was told they had to bill the insurance and then they would be able to determine if I had money due. October 12-'23 the insurance company had not yet been billed my Gentle Dental. October ***** I went to the office, talked to billing clerk. She told me the receptionist had misinformed me, that contrary to previous practice, they would not bill the insurance for cleaning. She indicated they would clarify with corporate and get an exception. She called in a few days to advise they were billing the insurance. On 12-5-23 my insurance paid the August cleaning charge on Nov *****. I called Gentle Dental and asked for a refund and was told it had to be referred to corporate. I have not received a refund as of 2-22-24. I attempted to call corporate but their answering system does not work. I called the local office and was told the billing clerk was not available.