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Business Profile

Hair Products

Unice Hair

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Products.

Complaints

Customer Complaints Summary

  • 151 total complaints in the last 3 years.
  • 36 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The original order was placed in December. The first closure had defects, and it took a month or more to get a replacement. The hair was installed on February 15th. In washing my hair, the first time I noticed that the hair became curly. I purchased straight hair. I was informed that due to it being natural hair, it will not stay straight. In the same email offered to send out new bundles, but will not give a refund. Then they offer $30 or bundles, then $50. In the time that it took to go back and forth with them through email, I came to learn the quality of the hair is not good and that my skin was breaking out because all of the hair is REMY but sold as other types like Peruvian, Brazilian, etc. The hair tangles the same day, even after washing and conditioning. Even after straightening. The hair has been uninstalled, and I have asked for a shipping label to return for a full refund. The hair is not the quality or type that they advertise. I want my money back. Hair was babied since day one, meaning washed and conditioned as needed. Brushed all day due to tangles. Even tangles in a ponytail.

  • Initial Complaint

    Date:03/27/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered some hair/wigs and never received one wig that I ordered. The second wig i ordered was not sent, it was a different type and length. Have repeatedly tried to contact them and they will not answer.

  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On March 8th I made a purchase of $311.35, the company falsely advertised that the items were in stock and would be shipped within 3 days. March 9th I received a notification that, my order is processing and would take in total 1 week before getting shipped. I requested a refund immediately. I got a response on March 11th, asking if I wanted to substitute both items I purchased. I responded with saying I wanted a refund instead, cancel the order. I have not received any response from the company since then. Ive sent emails to both ********************************** and ********************************************************************************************************* No response, not even an acknowledgement of receiving my email. Their phone numbers: **************** ****************** 784-6221 DO NOT WORK, ALL GO STRAIGHT TO VOICEMAIL. No response on ************ on the website, when I look to see whats going with the order its showing that Im trying to return an used item. How can I return used items, that wasnt shipped out and delivered, currently still in processing, never received?.UNice Hair I want my money back

  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2wigs off of Unice with affirm payments. I paid $154.56 as a down payment on a $539.42 order on 3/9/2025. I immediately canceled the order after I told someone about my purchase in excitement and they sent videos and reviews showing the product never arrives or that the products are just horribly made for a rediculous amount of money. They even showed me reviews from influencers with a large following (which was the reviews that prompted me to buy the product) versus the reviews by regular people with little to no followings and the proof that the products were made horribly is very evident. If you look up Unice scam/influencer scam. You will see that they give quality wigs to the influencers but cheap poorly made wigs to everyone else. So I contacted the 24/7 text support phone number just about 2hours after ordering. But I seen many reviews claiming that if you ask for a refund they will not respond to you. Which is exactly what happened when I contacted them and no response on the 24-7 text support phone. I also contacted the email. But they dont even give you any info on the website or app as to how long the response time is. But many people say they ignore you when asking for a refund. So to avoid the lengthy wait I would like them to cancel my order immediately and refund my money.

  • Initial Complaint

    Date:03/11/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased items two weeks ago; order still processing. Ive also canceled the order and reached out t the company many times and have not received an email response or a refund. Can you help me?

  • Initial Complaint

    Date:03/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 25th 2025 I placed an order on ************************** for a wig. The grand total was C$167.15 On their website, they claim that they have a "72-Hrs Delivery" its right on the banner of their website. I needed the unit and having success with a similar online hair supplier like Unice, I thought I'd give them a try.72 hours passed... I would log in to the "My account" section and for days it would just say 'Processing' (this is the Order number: U781819875134936134 Date: 02/25/2025)Normally with other wig companies, there is great communication, they send my tracking number the next day after I place my order. I can track it, etc. they would ship it out and I would have had my product and be on my way but this company is acting weird. when I messaged them in their Unice Hair Bot (basically some cheap messenger that was of no help) anyway I explained what was going on and all it told me was that it was being made... how long does it take to make one wig? not that long, especially if it's massively produced. I reached out via email to someone named '****' ************************************ and they kept giving me the runaround... she said the wig is being customized just for you and all this gibberish, Honestly at this point I was fed up and emailed them saying that if I didn't hear from them about my unit and when it would be shipped out I would report them to the BBB. I heard nothing back. I work hard for my money, just like anyone else, the least they could do is respect my cash and deliver my purchase, keep *************** this point I'm not going to get the hair on time for the event I need it for so I would just like my money back. If you could help me, I would greatly appreciate it. I hope they listen to you because they are ignoring me.

  • Initial Complaint

    Date:03/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with UNice Hair because their website clearly stated that my item would ship within 24 hours. After multiple days without any update, I reached out to their customer service, and after several back-and-forth emails, they finally admitted that shipping would actually take 12 weeksfar longer than advertised.When I requested a refund due to the delay, they initially stated it would be processed within 2 days. However, the refund has still not been issued, and every time I follow up, they are slow to respond, unprofessional, and show no empathy for the inconvenience they have caused.I have now spent over an hour trying to get either my order shipped as originally promised or my refund processed, but they continue to delay and hold onto my money without justification. At this point, I feel they are being deceptive about their shipping and refund policies and failing to provide the service they advertised.Desired Resolution:I want my refund processed immediately and for this company to be held accountable for misleading customers about their shipping timelines. If they cannot fulfill orders in 24 hours as advertised, they should clearly state realistic shipping estimates instead of misleading customers.

  • Initial Complaint

    Date:03/04/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned a hair product I purchased for $158. It was unused and I followed directions on the website for return. I provided the tracking number as they requested when shipped with ****. According to my tracking they have received the return. I contacted them for an update on my refund and they will not answer any of my emails. I contacted them on. Whatsapp number and on their social media platform, still no answer.

  • Initial Complaint

    Date:03/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent an order for February 24 to purchase a 24 inch wig from Unice. I notice I did not get an email regarding my order just one text message. I email the company at ********************************** to get a status of my order. No one responded and they said its a 24/7 email. I kept emailing waiting for a response on my order. No response. I reach out to Tic tok at Unice tic tok and finally got a response Wednesday stating they have a lot of messages. Wednesday i received an email stating they will work on it but if i get 20 inches they will ship out my wig. So now they want me to downsize the length of the wig and now there is a price difference. They are still working on my wig and I had high hopes I would receive my wig by Friday but I will not. I have request for a refund and they still have not comply and asking me to get a 20 inch wig where they can ship it asap. They still have not done that and I really want my money back asap.

  • Initial Complaint

    Date:02/28/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wig for $117.46 after a few months the wig had a manufacturing defect I called the company and sent proof of my purchase as well as damage for a refund. It was confirmed that I will get a FULL refund. Since Feb 7, 2025 I returned the merchandise by ****** and provided the tracking number. A week later, the representative text me an incorrect tracking. I retook the picture of the receipt and retype the correct number to point out theres mistake with the incorrect numbers. Ive been emailed and texts so far I dont hear from the company. I returned the *** I need my full refund from the company

Unice Hair is NOT a BBB Accredited Business.

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