We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Moving and Storage Companies

Ace Express Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving and Storage Companies.

Complaints

Customer Complaints Summary

  • 88 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/10/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was delivered a package with this address listed. I did not order anything online recently and did not order the item that arrived at my door. I received a ************** in *****" pair of ************************** shorts with a "Jeans Jeans" button on the front, otherwise unbranded. I do not want this item and don't have a use for the item. It seemed suspicious that it arrived at my door addressed to me with my address.

  • Initial Complaint

    Date:07/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased a pallet of goods from ******** marketplace (Honorsy"<******************) about June 21st. The ad on ******** market place states this purchase as a pallet sale-today I had a very small package delivered by U.S.mail. Inside the package was a set of charger cords and a set of ear phones. Both these items CLEARLY dont add up a $67.78! You could buy these items at the dollar tree store! Clearly, this isnt a PALLET of goods, as described by the ad. I want to have my money back and this scam business to stop deceiving people!

  • Initial Complaint

    Date:05/23/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a package I did not order. No vendor name. Just this return address.I didn't order anything from them.I will refuse all charges tied to my credit card.

  • Initial Complaint

    Date:05/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was buying a pallet of Amazon returned goods. I got ear buds and a three in one charging cable and they came in a box that had written Lucky Box on it. Based on their deceit and their BBB rating I suspect I will get no response from them. They actually had a picture of a full pallet stacked about 4 feet high with supposed returned goods. If you think I can contact them and get my money back, please give me contact information.

  • Initial Complaint

    Date:04/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bunch of D&D dice from an online retailer and the package came from the business associated with this address. I ordered 23 sets of sice and some stickers. I never received 14 of the 23 sets OR the stickers I paid for. I have messaged the online retailer several times and have not gotten a response. So I looked up the address and found this. If I can't get the dice and stickers, then I want a refund.

  • Initial Complaint

    Date:04/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order in early April (the date the transaction went through is 4/2) for a dress. I finally received the dress today (4/26) and it is not what was pictured at all (different style, very cheap, wrong size, etc).There is no tag, packing slip, invoice, or anything with a company name for me to contact to return. The only information I have is the return address which is ************************************ I also did not receive any emails such as a confirmation email or shipping notification. I paid $35 for this dress and as a college student, I would really like that money back instead of having a cheap dress that isnt even what I wanted.

  • Initial Complaint

    Date:04/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of the transaction: April 7, 2024 Amount paid: $219.75 The business committed to providing me with a 22-inch Blackstone Grill.The nature of the dispute is that I requested an itemized invoice shortly after my online purchase. They did not respond to my initial email.I did not receive the 22-inch Blackstone griddle I ordered on April 7th, order number #****. Instead, I received a metal ring for a jar. I did not pay $219.75 for a metal ring for a jar, nor do I need one. The item was received on April 23rd at my community mailbox. I requested a complete refund of the amount paid ($219.75). The item delivered will be returned. My credit card company was also notified.I also called the number provided on your website, and it continuously rings busy. I also submitted a request to be contacted via the website in the email confirmation of my order: ***********************************************************. This is my second request to be contacted. I sent a message last week via your "Contact Us" webpage.The business has not attempted to resolve the problem.Account/Order Number - **** Tracking Number - VR582298216YP **********************************

  • Initial Complaint

    Date:04/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ive received a package I did not order. The company name was not on the labe, just the address. I have not found a charge yet in any of my accounts so I do not know who to call to stop any payments. No bill or information was with the glass container I received. I received it via **** today, 04/08/2024. I did look online and they had an F rating w/BBB.

  • Initial Complaint

    Date:03/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not place any order with them. I received a tiny hair straightener that I did not order.

  • Initial Complaint

    Date:03/19/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received this past week an unordered package containing a backpack with no idenification othert than return address and location. No name of company, contact, phone number, email address, invoice, etc. In looking up the address on the computer I learned that the company may be Ace Express, **** or Bee Pumpkin or a variety of othrr prospects. Furthermore, the company at this address has a big story of BBB and other customer complaints and multiple claims of scamming and fraud.I do not wish to be charged for this item as I did not order or purchase it. The charge has not yet appeared on my credit cards but assume from othets experiences it will appear. I would also be pleased to return the unsolicited item at the provider's expense. I don't feel that I should be responsible for payment of return of the item which I did nor seek.Apparently, judging by comments made by other affected persons on the internet, these practices of the provider have been long-standing and wide spread.Surely, there must be some legal and/or othet remedy to this problem. Shouldn''t be allowed to proceed with this practice.**************************, ********************************************************************* Cell Tel ************** Thabks so much for you help.. I will look forward to hearin further from you.

Ace Express Incorporated is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.