Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order over 3 weeks ago (3/19/25) and I have yet to receive my merchandise. I have called 3 times. Two times, the person that supposedly could help me wasnt in the office. The third time, I was told my order would ship soon. It should not take this long for my order to ship. Very disappointed.

  Business Response

  Date: 04/16/2025

  This order has been shipped and will be delivered in 3 days from now.

   

• Initial Complaint

  Date:03/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on march 13th i placed an order with all star elite. I purchased a $75 jersey. after my purchase i realized i accidentally put in the wrong shipping information. so i emailed them about canceling the order so i could reorder and change the address. no response. i called the next day. no response. i left a voicemail. no response. i figure out away to change the address on *** and did that and i ordered another jersey deciding to give this brand the benefit of the doubt. here i am on march 18th with the first jersey not even being sent to *** or anything. i called *** and they said they have not recieved the package. i have called several times since then and i have heard nothing back. this business feels like a scam. so in total i spent $170 with this company. i need a full refund.

  Business Response

  Date: 04/16/2025

  This customer has already been refunded the full amount with transaction ID **************

• Initial Complaint

  Date:02/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order for (2) size 5XL sweaters, received (2) 4XL sweaters. Took weeks to get a hold of someone, no one ever responded to my emails or voicemails. Once I was able to speak with an associate, I was told the size 4XL's are the same size as the 5XL's. I told them this was unacceptable and that I need a refund for the (2) sweaters. These sweaters were nearly $40 each. All Star Logo would only refund me $20 each. I told them that is not what was paid and again, this is also unacceptable. The Associate said since the sweaters are logo'd and they cannot use them, this is the best refund they can offer. I then told the Associate that is such bullcrap and to refund my **** money. She then said you will not talk to me like that, we will refund the $40 AND HUNG UP ON ME!!!! DO NOT BUY ANYTHING FROM THIS COMPANY!

  Business Response

  Date: 02/21/2025

  AllStar Logo just refunded the customer for $78.00

  Customer Answer

  Date: 02/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:07/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered 100% cotton shirts from allstarlogo.com in May of 2023. We specifically wanted 100% . Upon inspection of the shirts once they arrived, despite all being the same size and brand, all fit differently and had different sleeve lengths. In addition they were not 100% cotton but a 65/35 poly cotton blend. The day after receiving the shirts I reached out to their customer service to let them know about the issue . I spoke with ****** who said she would talk to production and get back to me. She didn't respond after a couple days so I reached out again and she said I needed to talk to the supervisor but he was out of town and wouldn't be back until after the 4th of July holiday. I had also emailed and she said she had the email. We received no response on 7/5 so I called again. This time the supervisor wasn't in for the day yet so she had me leave a voicemail. I emailed again on 7/7 and finally got a response on 7/10 saying all they could offer was a 10% refund. That was obviously unacceptable so I emailed them saying we wanted a 100% refund but got no response so I called the next day. I spoke with ****** who is the manager and he offered no apology or real help. He offered to go up to a 15% refund but that is not what we want. He pointed out that on the website it does state that the shirts can be a 50/50 blend depending on availability but it never says they wont inform you if the shirts are not available and will send you something you don't want. Also the blend isn't even 50/50. They are scamming customers. I asked if there was someone else I could talk to and he gave me the name of Orly who is the owner, who he says is out of town for the next 3 weeks. Had we known the shirts would not be 100% cotton we would have canceled. They also lie and on their website they say they have a A+ rating with BBB which is 100% false. We have disputed the charge for the shirts with our CC company since they have committed fraud.

  Business Response

  Date: 07/28/2023

  AllStar Logo gave this customer the exact product she ordered, based on the availability of the product that we had. We have already responded to her charge back and are very confident that her own credit card company will side with AllStar Logo.

   

  Customer Answer

  Date: 07/28/2023

   
  Complaint: 20316816
  
  I am rejecting this response because:
  We did not get the product we ordered as explained in the initial complaint. You also did not address the fact your website lists you has a A+ member with the the BBB which is also false. 
  Sincerely,
  
  *******************

  Business Response

  Date: 03/13/2024

  AllStar Logo did give the customer the exact product she ordered. And after not accepting our good faith refund of 15%. The customer went ahead and filed a charge back. At which time her own credit card company sided with AllStar Logo and gave us our money back. We will consider this case as closed. 

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order, was told it was being sent to production, paid for the order, then was told item was out of stock so we cancelled the order. We were assured payment wouldn't be taken out, and it was. I tried several different avenues of getting ahold of someone to talk to and have been ignored for days now

  Business Response

  Date: 04/30/2023

  This customer was already refunded with transaction ID number ************. 
  This issue has been resolved. 

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We ordered 12 embroidered hats from AllStar. First of all we made a change to the hat we chose and they did not refund us the difference. The hats we chose were $96 cheaper. Then they mailed out the hats to us and 8 of the 12 hats had issues, i.e...lettering was crooked, some were different sizes than the other hats and some were missing thread on some of the lettering. We ordered these back in November of 2022. I have tried to contact them several times to get resolution. They are not responding to my emails. They show on their website that they are BBB accredited. I would like to be refunded the $96 that they owe us for the over-payment and then $100 for the hats that we received that don't look great.

  Business Response

  Date: 03/13/2024

  AllStar Logo had already refunded the customer for the amount of $96.00. We will consider this matter as closed.

   

• Initial Complaint

  Date:01/05/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6 months ago I paid this company to make custom hats for my business. they never responded even though I paid in full. then they sent the wrong product. they assured me they'd have my product by 12/13 and then overnight it to me when completed, however now they are ignoring my calls, voicemail, and emails. I'm nervous theyre stealing my money and aren't sending the product I ordered so long ago.it is hurting my business to not have these hats and Allstar Marketing & Promotions, Inc. doesn't seem to care

  Business Response

  Date: 02/01/2023

  AllStar Logo has already refunded the customer on 1/5/23.

• Initial Complaint

  Date:07/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our engineering team wanted the features for the "Snag-Proof Tactical Polo" shirt that AllStar Logo offered: mic clip, pen pockets, and side vents. Seeing their website said they were BBB Accredited with an A+ rating, we placed an order for the shirts on February 25th. When we received the shirts, none of those features were present. Upon letting AllStar know we did not get the shirts we ordered, their response was to refund 5% of my $790 order (not including the $65 shipping). After telling them that was completely unacceptable, a back and forth ensued with their customer service department. I repeatedly told them I was only looking for 50% of the order refunded (literally half of their advertised 100% money back guarantee and about what we would've paid for the plain polos we received), and if that could not be met, I would be disputing the charge with our CC company and filing a complaint with the BBB. Only after the charge dispute was started did they finally agree to a 50% refund. I cancelled the dispute in good faith back in April, but was never credited the 50% they promised in writing. When we reopened the dispute through our CC company, AllStar provided them a doctored email (apparently sent in June) saying that they would provide a "50% restocking fee", implying we had agreed to send the merchandise back. Not once, in any phone or email conversation, was that ever offered to us directly. The company has acted in bad faith since this issue was brought to their attention. They continue to advertise a shirt they apparently have no control over actually supplying to customers. They have lied in writing about their Terms & Conditions in addition to doctoring emails. And they continue to flat-out lie on their website that they are accredited with the BBB with an A+ rating, duping unsuspecting customers. We have kept and uploaded all original email correspondence to support our claims. We seek the 50% refund ($428.76) they promised on 4/8/2022.

  Business Response

  Date: 07/29/2022

  AllStar Logo provided this customer, the same exact shirt in terms of quality and material.
  This person filed a charge back with his credit card company while keeping the shirts and LOST. His own credit card company sided with AllStar Logo.
  As a result, this case is closed from AllStar Logo's perspective.
  

  Customer Answer

  Date: 08/04/2022

  (The consumer indicated he/she DID NOT accept the response from the business.)
  The dispute investigation was reopened after additional information was provided showing AllStar doctored emails and provided false information to the credit card company. Additionally, if what was shipped to us was the same material and quality, their Packing slip should've reflected what they actually sent us, instead of showing they shipped exactly what we ordered (see attached). Regardless, their continued use of the BBB Accreditation and A+ rating on their website is an ongoing lie that dupes customers into thinking they're dealing with a reputable company. In reality, as the multiple reviews and complaints here illustrate, AllStar repeatedly acts in bad faith and shows an obvious pattern of deception. Avoid them at all costs.
  See Attachment/File: AllStar Packing Slip.JPG

  Business Response

  Date: 08/23/2022

  Business Response /* (1000, 5, 2022/07/29) */ AllStar Logo provided this customer, the same exact shirt in terms of quality and material. This person filed a charge back with his credit card company while keeping the shirts and LOST. His own credit card company sided with AllStar Logo. As a result, this case is closed from AllStar Logo's perspective. Consumer Response /* (3000, 7, 2022/08/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) The dispute investigation was reopened after additional information was provided showing AllStar doctored emails and provided false information to the credit card company. Additionally, if what was shipped to us was the same material and quality, their Packing slip should've reflected what they actually sent us, instead of showing they shipped exactly what we ordered (see attached). Regardless, their continued use of the BBB Accreditation and A+ rating on their website is an ongoing lie that dupes customers into thinking they're dealing with a reputable company. In reality, as the multiple reviews and complaints here illustrate, AllStar repeatedly acts in bad faith and shows an obvious pattern of deception. Avoid them at all costs.

  Business Response

  Date: 03/13/2024

  We still stands with our original respond. This customer wanted to keep the shirts we had given him and not pay for it. That is why his own credit card company sided with AllStar Logo, and gave us our money back after the customer filed a charge back.

  Customer Answer

  Date: 03/19/2024

   
  Complaint: 19145721
  
  I am rejecting this response for multiple reasons.  For starters, it comes almost two years after we initially filed the complaint.  I'm confused as to why they even decided to reply at this point.  Secondly, it continues AllStar's pattern of dishonesty.  Our credit card company did not side with AllStar.  No money was returned to AllStar.  As far as we are concerned, this matter is closed, but not due to any effort, good-faith or otherwise, made by AllStar.
  
  Sincerely,
  
  *******************