Complaints

This profile includes complaints for JAMS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  JAMS

  1920 Main St #300 Irvine, CA 92614-7279

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  JAMS

  500 North State College Blvd #600 Orange, CA 92868

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to JAMS arbitration as according to my contract with a timeshare company. JAMS charges $2000 for basic filing fee. As a consumer, in the JAMS case initiation it states that consumers pay $250. I paid the $250, and than was sent an invoice for $1750 to pay the remaining balance. That was not what was agreed to or advertised.

  Business Response

  Date: 06/13/2024

  In a JAMS arbitration, a consumer is defined as an individual who seeks or acquires any goods or services, primarily for personal, family or household purposes, including the credit transactions associated with such purchases, or personal banking transactions.  In this case, the customer seeks ******************** pursuant to a timeshare agreement.  Timeshare disputes are not consumer arbitrations, and the JAMS Consumer Minimum Standards typically do not apply.  In a non-consumer arbitration, unless the parties agree otherwise,the Claimant pays the filing fee and the responding party pays a fee for any counterclaim.  After that, fees are split equally.  JAMS invoiced the filing fee pursuant to the parties agreement and the JAMS Rules.  In response to the customers inquiry about the filing fee, a ********************** case manager provided this information to the customer in the ********************. 

• Initial Complaint

  Date:03/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sought out JAMS arbitration service 10/23 for a dispute against *********** 5 months later, I'm still waiting for JAMS to take action.Key Points:*JAMS has closed 250+ cases in the past 5 years. An additional 250+ are currently active, showing they now intentionally slow walk cases.*Administrator ***************************** denied proof of service for months causing delays, admitting to sending legal documents to a random ********** at *********************************************************** (unrelated to the case). This could have been an honest mistake, except for the fact they've handled 500 cases and should know where to serve them.****************************** gave a 2/22/24 deadline for sides to select a neutral. Both parties were late. The rules stated that missing the deadline meant you were ok with the selection. I was the only party to pick a neutral. *Failed to put information in their portal on neutral selection, causing delays. *When ***** failed to make the deadline, JAMS rewrote their rules to allow more time for ***** to respond. This is contrary to the rules spelled out to both sides.Consumers pay $250 while businesses pay a minimum of $1,750 for their services. This amounts to over $1m in revenue. *Repeatedly requested for action or status updates as they let issues be ignored. Based upon the abrupt uptick in ongoing active cases and my personal experience, JAMS is intentionally delaying resolution to maintain their $1m pipeline of revenue; they are not neutral as they tout.

  Business Response

  Date: 03/19/2024

  JAMS is an alternative dispute resolution (ADR) provider.  We provide neutral mediators and arbitrators to assist parties in resolving their disputes.  Several factors all not within JAMS control appear to have contributed to delay in this case.  Customer filed a Demand for ********************** with ********************** on November 8, 2023, but did not submit certain items necessary to proceed for example, the customer did not provide an ******************** agreement between the parties or the full filing fee.  JAMS did not receive payment of the entire filing fee for this arbitration until February 5, 2024, despite having billed for it in early December 2023.  After receiving payment of the entire filing fee, JAMS promptly commenced arbitration on February 8 and provided a list of arbitrator candidates for the parties to strike and rank pursuant to the JAMS Rules.  Further contributing to delay in this case, all documents have had to be served by U.S. mail (instead of electronically) because neither Claimant nor Respondent has provided an email address for Respondents representative in this case.  Currently, the arbitrator selection process is underway and an arbitrator should be appointed in the near future.  

  Customer Answer

  Date: 04/02/2024

  I immediately sent a reply when your website only allows for a response the length of a few text messages. It takes too long to edit down to fit in there.
  
  If you want to throw my response out because of this reason then so be it. I did reply. You did intentionally ignore my reply and accept their response at face value. 
  You make the process as difficult and non-user friendly as possible. 
  
  JAMS has failed to assign an arbitrator. Their response was 10 days ago and stated they'd have one picked the following week. This was a lie. The complaint was they were slow walking the process at the behest of big business.
  Their response was paperwork mix up, we'll have someone assigned pdq.
  This still hasn't happened, so the original complaint is not only accurate but the situation has only become that much worse with JAMS' blatant slowing down of their cases with Chase Bank. 
  
  JAMS should acknowledge they are in fact not neutral. 

  Business Response

  Date: 04/05/2024

  JAMS served a notice of appointment of arbitrator in this matter on March 21, 2024. 

• Initial Complaint

  Date:04/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JAMS arbitration is a sham! Its so outrageous that anyone could get away with this. The retired judge claiming to be unbiased is a lie and an injustice to our legal system. I was severely injured by a ********************; board certified plastic surgeon, **************************, who claimed to be an ENT nose specialist, that charged me 15k to correct a nasal fracture but instead, preformed an ****** aggressive rhinoplasty and removed all of my healthy inferior turbinates which is medical battery and only supposed to occur in cases of cancer or tumors in the turbinantes, neither of which I had. Sadly I thought that arbitration was supposedly faster, less costly and followed some CA rules of court but, it did not. JAMS Arbitrator, retired judge *************************** ignored the civil rule of evidence, her own scheduling order but allowed defense to conveniently change their retained expert on day 3 of the hearing, denied ******** nurses notes and charts, denied our subpoenas, denied our impeachment evidence, denied our impeachment witness and testimony, denied us from obtaining a copy of the defenses exhibits, ignored medical records evidence, misstated expert testimony and after months of delay; issued an interim award for me to pay ALL of defenses legal fees, arbitration costs and interest which also violated the initial arbitration agreement. When we opposed her interim award ruling, ****** threatened to file a formal complaint with the ************************** against my lawyer for allowing his unlicensed employee to send JAMS neutrals an email about our disputes and concerns. More appallingly, ****** completely ignored the statement of facts that she refers to as she quotes the respondents egregious misconduct of allowing his unlicensed medical professional; ************************* to make chart entries in my patient records without an examination which was is negligent per se.

  Business Response

  Date: 04/10/2023

  JAMS is an alternative dispute resolution (ADR) provider.  JAMS provides neutral arbitrators and mediators to assist parties in resolving their disputes.  The customer is currently involved in an ******************** against a doctor.  A JAMS arbitrator, ******************************** (***.), chairs a tripartite panel of arbitrators appointed to hear and decide the case.  (Two of the three members of the panel are not affiliated with JAMS.)  The panel conducted a four-day evidentiary hearing in June of 2022, which included extensive expert testimony from both sides.  The parties then submitted post-hearing briefs. In October of 2022, the panel rendered a lengthy reasoned Interim Award.  The panels Final Award is pending, as the parties have been in discussions since the issuance of the Interim Award.  We understand the customer disagrees with the panels decision in the case.  However, JAMS has no authority, and is not in a position, to overturn the panels decision or to change the outcome of the case.  Justice ****** is a neutral adjudicator and she based her decision on her impartial view of the facts and the law.  The customer has not been billed for, and will not have to pay, any JAMS fees for this case.  

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LIKE THE OTHERS WHOVE HAD VALID COMPLAINTS AROUND THE EFFICACY AND CONSTITUTIONALITY OF THIER EXPERIENCE WITH JAMS SERVICES HAS STATED, JAMS MANDATORY ARBITRATION SERVICE IS A SHAM AND ROBS INNOCENT PEOPLE OF THE RIGHTS THAT MANY FOUGHT AND DIED FOR ** TO HAVE! THE JAMS ORGANIZATION AND ALL OF THIER AFFILIATES ARE SINGLE-HANDEDLY CONTRIBUTING TO THE ERODING OF THE AMERICAN CONSTITUTION AND THE LABOR LAWS THAT WERE WRITTEN TO PROTECT ** (including the Neutrals children at JAMS who benefit from the scams that JAMS engages in. I laugh at the IGNORANT who believe for one minute that KARMA isnt a MOTHER OF RECIPROCITY)??IS IT NOT A CONFLICT OF INTEREST TO RECEIVE YOUR PAY AND VITALITY FROM THE SAME SOURCE THAT YOU ARE LOOKING TO ACT ADVERSELY AGAINST? FOR INSTANCE, THE SAME CORPORATIONS/ENTITIES THAT YOU BRING YOUR CASE AGAINST ARE GENERALLY THE SAME CORPORATIONS THAT PAY JAMS AND THIER SUPPOSED NEUTRALS! I MEAN THE ISSUE WITH RECEIVING YOUR PAY AND VITALITY FROM THE ENTITY YOUR SUPPOSED TO UPHOLD AN ADVERSE DEMAND AGAINST ( IF LEGALLY NECESSARY) AUTOMATICALLY POSES A CONFLICT OF INTEREST FOR THE EMPLOYEES/WORKERS and the Little Guy WHO THESE ARBITRATION CEREMONIES ARE SUPPOSED TO PROTECT. FURTHERMORE, I JUST WITNESSED THE ***** THAT ARE INSTITUTED WITHIN THE ***** OF THE JAMS FACILITY MYSELF!!! THE SUPPOSED NEUTRAL JUDGE USED MY TIME TO TELL ME HIS OWN PERSONAL STORIES THAT HAD NOTHING TO DO WITH ME OR MY CASE. THINK ALONG THE LINES OF A FILIBUSTER TACTIC. THEN, HE ADMITTED THAT HE WASNT BASING ANY OF HIS ACTIONS ON ACTUAL EVIDENCE, BUT RATHER HE WAS GOING TO WORK ON GETTING ME THE BEST SETTLEMENT. THE JUDGE COMES BACK WITH AN OFFER OF $8,500 ON A CASE VALUED AT $150K. I INFORMED HIM THAT THE DEFENSE OFFERED $20k JUST A MONTH OR SO AGO. IT WAS CLEAR THAT THE JUDGE WAS WORKING WITH THE DEFENSE TO PAD THIER PAYOUT AND ADDRESS THIER LOSSES BY DEDUCTING THEM FROM MY SETTLEMENT. WHEN WERE ALL SLAVES THEN THEYLL SEE ***** OWN DEMISE AND WHY LIES NEVER PREVAIL??

  Business Response

  Date: 11/11/2022

  JAMS is an alternative dispute resolution (ADR) provider.  JAMS provides neutral mediators and arbitrators to assist parties in resolving their disputes.  The session the customer refers to with ************************* (***.) was a mediation.  In a mediation, any resolution of the case is voluntary on all sides.  A mediator does not make factual findings or rule for or against any party.  A mediators role is to attempt to facilitate a mutually agreed-upon settlement between the parties.  As part of that effort, a mediator may attempt to build rapport and trust with the participants, including by sharing past experiences.  In this case, Judge ***** shared some of his experiences as a judge in other cases to shed light on how this dispute might play out if it did not settle.  Where a mediation does not result in settlement, a plaintiff is free to pursue her claims in other ways.  Regarding fees,any party may contribute to a mediators fees.  In this case, the defendant (the other party)paid for the mediation session.  We understand the customer is unhappy with the ********************** and the mediator.  However,after reviewing the matter we believe the mediator attempted to facilitate a settlement in a neutral and evenhanded manner.  

  Customer Answer

  Date: 11/15/2022

  The issue is with the assumption that when employees arrive at JAMS they will be met with a Neutral process. It was clear to me as a LAY PERSON, that the odds were stacked against me for the wrong reasons. It is even more clear NOWand should be ******* clear to any astute mind, that the JAMS proceedings are not what they claim to be. AFTERALL, Ive read several studies and white pages at this point which all have eluded to the detriments and degradation employees consistently face when pursuing their claims at JAMS. Every single study pointed to the ills and uneven playing field that employees face when attempting to arbitrate even substantial claims at JAMS and other legal houses that provide such services to the people. Employees are being forced to seek assistance through JAMS even when they really dont want to, BUT since theyve already signed a mandatory arbitration clause they cant. These clauses are usually presented upon hire and are a condition of employment. This REQUIREMENT is evident in the attitude of SOME of the employees at JAMS and in the processes of their proceedings. Obviously, not all things are bad, but I will say that IF America and ********* honor their freedom, rights, and pursuit of happiness with the ability to seek justice when it becomes necessary, then an institution like JAMS needs to be better regulated with some level of oversight that includes the very people that are being positioned and forced to pursue their legal woes through JAMS and other like-minded services. JAMS and the signing of these MANDATORY ARBITRATION AGREEMENTS should be eradicated and deemed optional and should NEVER pose a treat to ones viability and ability to make a living for themselves. I REPEAT JAMS IS A SHAM AND ROBS THE ******** WORKER OF THE LIBERTIES THAT OUR FOREFATHERS DIED FOR ** TO HAVE! 
  
  
   
  

• Initial Complaint

  Date:07/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a question about jams/endispute. I called the # on your website https://www.jamsadr.com/endispute/ and left a voicemail for ****** this past Thursday. it's now Tuesday afternoon and i haven't heard back

  Business Response

  Date: 07/14/2022

  The customers July 7 call to JAMS was routed to an associate who is currently on leave.  For that reason the associate did not receive the customers voicemail.  JAMS has taken steps to ensure this does not happen again.  We apologize to the customer for the inconvenience.  A ********************** associate spoke with the customer on July 13.  The associate answered the customers questions and provided her contact information in case the customer has additional questions.

• Initial Complaint

  Date:06/02/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JAM’s negligence and incompetence resulted in huge monetary and emotional damages to me as it cost less to just to pay the settlement, rather than moving forward with the trial and paying the the associated trial costs.   They failed to provide a competent judge capable of delivering a valid arbitration service, as outlined below. I brought this issue to the attention ofJAMS’s management, who promised to get back to me, but never did. We were scheduled for a phone call which was delayed multiple times and eventually ignored.  Issues that arise due to JAM’s incompetency include but are not limited to: 1] The judge was not able and willing to enforce his own rulings. The judge would issue an order, to which the other side fails to comply. When pointed out, the judge would simply reissue the order without further actions, to which the other would fail to comply again; and the cycle repeats itself. Meanwhile I had to pay for all of these hearings and my lawyer time to once again try and get them to comply. This happened at least four hearings. Their unwillingness to adhere to the judge’s order on top of the judge's inaction to enforce his orders are absolutely unfair to me. There were no consequences to the other side not following the judge’s orders. Then, after dragging this out over many meetings, the judge unfairly let them out of complying with this order. This was in regards to discovery and I never actually got the discovery completed, instead we were forced to pick a few items for them to produce in a compliant way, and even this was not completed. He never sanctioned them despite repeated hearings about this same matter. They would falsely claim they had complied but it was clear they had not.  The judge did not pay attention, which at the cost over $1300 per hour, is absolutely unacceptable. The judge even insisted the other side’s lawyer sign an affidavit which did nothing because the judge did not enforce this either. The judge's lack of action compl

  Business Response

  Date: 06/06/2022

  JAMS is an alternative dispute resolution (ADR) provider.  JAMS provides neutral arbitrators and mediators to assist parties in resolving their disputes.  JAMS administered an arbitration involving Mr. ********* beginning in 2019.  Mr. ********* was represented by counsel throughout the proceedings.  At no time during the arbitration did Mr. *********’s attorneys raise concerns about the arbitrator’s handling of the matter.  At no time did they move to disqualify the arbitrator.  In fact, when the case settled in early 2021 one of Mr. *********’s attorneys expressed gratitude to JAMS for the arbitrator’s hard work and attention to the matter.  Had Mr. ********* or his representatives challenged the continued service of the arbitrator while the arbitration was pending, as provided for under the JAMS Rules, the JAMS National Arbitration Committee (NAC) would have reviewed the challenge and determined whether to remove the arbitrator.  Mr. ********* requested a refund after the arbitration had concluded and JAMS had closed its file.  JAMS did not ignore Mr. *********.  Indeed, the NAC reviewed the arbitration file, including the arbitrator’s orders, and JAMS management reviewed the arbitrator’s billing.  JAMS found nothing inappropriate or incompetent in the arbitrator’s handing of the matter.  JAMS responded in writing to Mr. ********* on June 14, 2021.  JAMS Vice President Karen Beutler spoke to Mr. ********* by telephone on June 29, 2021 (at the time Ms. Beutler was a General Manager).  JAMS responded in writing to Mr. ********* a second time on July 20, 2021.  We understand Mr. ********* is unhappy with the arbitration and the outcome of the case.  But as noted above, JAMS has not ignored him.  We have thoroughly reviewed his concerns and determined no refund is warranted.

  Customer Answer

  Date: 06/10/2022

  Hello Jams Person;

  Thank you for the reply.  You have some facts incorrect and you don’t address the issues.

  To that end can you forward the basis for the NAC ruling and whom was involved in writing up the review?  The letter I got was so short; it leads to believe that no real review occurred.  Nothing is covered or explained.

  None of the substance of the complaint is addressed in your response.   The fact that NAC ruled that everything was done correctly and provided no details or the contact information of whom and how this was done is an indication that there is no defense.

  Why did the judge not enforce his own order?  Why did he issue the same order many times, including getting the other side to sign an affidavit to ensure timely compliance and then NEVER enforce the ruling? 

  To remind you, the other side never produced code complaint discovery.  They produced discovery but did not show which supporting documents supported their claims.  This was a total joke that the judge never enforced this as they included 1,000s of non-relevant documents.

   

  JAMS caused me tremendous harm by supplying a judge who would not follow his own orders and rulings.

   

  See below for a point by point response.

  >  At no time during the arbitration did Mr. *********** attorneys raise concerns about the arbitrator’s handling of the matter. 

  I do not believe this to be true and even if it was it does not change the fact that these issues occurred. 

  I thought my lawyer did reach out to someone at JAMs.  I was not party to that discussion but I was told it did occur.  It would have been a telephonic communication because he was concerned that complaining would make this awful situation JAMS put us in, even worse and would have been cautious.

  However, whether that call happened between my lawyer and a JAMS person occurred or does not change the fact that JAMS failed to deliver on its services.

  I did myself call several times to raise the issue herein which is how I found out that other people had found out that judge Haberfeld had been complained about by other parties for the same reasons.  I spoke with both our case handlers and spoke at length about this.

  So JAMS did get notice about this issue and did nothing to get the judge to enforce his orders.  The fact that he issued the same order many times and then redacted his order is a fact.

  All you have to do is look at the orders to see that this is true.

  Another point is that if had filed a complaint that would have made the situation worse because the NAC is ok with the defects described, so you would not have replaced him. 

   

  > At no time did they move to disqualify the arbitrator. 

  As described above I believe my lawyer called to discuss this and was told there is no valid way and honestly there does not seem to be.

  Additionally, I called to ask about this and spoke to both of the case workers.

  If there had been a valid option presented to me to disqualify the judge, I would have taken it.

  The only way to replace the judge is for both sides to agree, as explained to me by JAMS case manager.

  Why would the other side agree to this when the judge was not making them produce discovery and did not do the demurs and not making them pay for a second deposition when they did not produce all discovery as the judge required or the other issues described elsewhere? 

  I was also told that if we failed to get a new judge that it would also prejudice my case.

  But the question remains, why would you have a defective judge that needs to be replaced in the first place?

  At $1,200 an hour we should be getting an amazing judge not a defective one.

  We should not have to beg for orders to be enforced and the other items where he favored them.

   

  > In fact, when the case settled in early 2021 one of Mr. *********** attorneys expressed gratitude to JAMS for the arbitrator’s hard work and attention to the matter. 

  This is true that he sent an email with this message; however it is totally irrelevant.

  It was a statement made in the lawyers own best interests not in mine on the chance he was going to see this judge again in the future. 

  Why would he say "Thanks for not enforcing your orders and not getting back to us on the demurrs, etc"? 

   

  > Had Mr. ********* or his representatives challenged the continued service of the arbitrator while the arbitration was pending

  I did call, more than once to discuss this matter with JAMS.  Again, there is no way the other side would have agreed to replace the judge when he was so clearly helping them out by not enforcing his orders or reviewing the demurs (which were not in their favor). 

  Both of these tremendously favored the other side.

  Why would the other side want to replace the judge?

  > , as provided for under the JAMS Rules, the JAMS National Arbitration Committee (NAC) would have reviewed the challenge and determined whether to remove the arbitrator. 

  Where is the basis for their ruling?

  Can you supply examples of when you replace a judge?  What is the percentage that this succeeds in the past?

  Based on the ruling is it safe to assume the removal would not have occurred AND we would have prejudiced our case?

  On June 29^th 2021, I spoke with ***** and when I told her the judge had issued the same order many times and never enforced this order, she was in shock.
  Why would your GM be in shock if this was acceptable behavior by the judge?

   

  > JAMS did not ignore Mr. *********.

  
  Nearly a full month later on Jul 20, 2021, ***** sent me an email which had no details other than NAC had found nothing wrong and I asked for a call for an explanation or basis for the decision and was ignored.

  ***** never gave me that follow up call and stopped replying to my emails.

  For example, My Aug 20^th email to ***** was never replied to, among others.

  So you did ignore Mr *********.

  > Indeed, the NAC reviewed the arbitration file, including the arbitrator’s orders, and JAMS management reviewed the arbitrator’s billing.  JAMS found nothing inappropriate or incompetent in the arbitrator’s handing of the matter.  JAMS responded in writing to Mr. ********* on June 14, 2021. 

  The response was actually on July 20th 2021.

  Where is the basis provided?

  Where is the basis for the review?

  If NAC says it is ok to not enforce ruling and not rule on demurs, please go ahead and put this into the rules of JAMS so other people can know that NAC and JAMS think this is ok.

  This is honestly preposterous.

  
  > JAMS Vice President ***** ******* spoke to Mr. ********* by telephone on June 29, 2021 (at the time Ms. ******* was a General Manager).  JAMS responded in writing to Mr. ********* a second time on July 20, 2021.  We understand Mr. ********* is unhappy with the arbitration and the outcome of the case. 

  > But as noted above, JAMS has not ignored him. 

  When did ***** call me back after the July 20th email?

  I emailed her a few times, including on August 18^th and received no response.

  In our last call she did promise to get back to me on the phone and never did.

  I never got an explanation for the basis of the NAC ruling.

   

  > We have thoroughly reviewed his concerns and determined no refund is warranted.

  Please forward the contents of this thorough review.

   

  Please provide the basis or reasoning for the following:

  1] How can a Judge NOT enforce his own orders and then later after ruling many times that the other side must produce compliant discovery he later REDACTs his own ruling, completely benefiting the other side?

  2] Why did he not rule on the demurs?  Did we have to micromanage him to get him to produce a ruling?

  3] Why did he not enforce his decision that when he said all discovery had to be done before depositions or the other side would have to pay for it, and he let them out of this as well?

  4] They did not turn over a document that was not subject to privilege and the judge never explained why they did not have to turn this over.

  5] Why did the judge set such a large trial that was extremely expensive and I would get no refund when the trial did not use all of those days?  What was the basis for so many days?

  6] Where is the basis for the ruling by NAC whom performed this?

  7] Why did ***** never call me back when she said she would nor reply to my emails?

  There are others, but let’s get those explanations that you have already thoroughly reviewed sent over to me.

  Thanks,

  ****

  Business Response

  Date: 06/15/2022

  This was a legal proceeding submitted to an arbitrator pursuant to the parties’ agreement. Mr. ********* was represented by counsel in the proceedings.  JAMS was the administrator of the process.
  
  As stated in our prior response, following Mr. *********** request for a refund JAMS management and the JAMS National Arbitration Committee reviewed the arbitration file and found nothing inappropriate in the arbitrator’s handling of the matter.  We communicated this to Mr. ********* twice in writing.  We understand Mr. ********* disagrees with how the arbitrator handled the case.  However, the proceedings were held and the services rendered and JAMS found no basis for a refund.  We refer Mr. ********* to his counsel for anything further.