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Complaint Details
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Initial Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We bought a vizio television several years ago and the last couple years vizio has been forcing "updates" each time reducing the functionality of the antenna making it more difficult to use.The recent "updates" are trying to force us to agree to the new privacy terms or else none of the streaming functionality will work. Vizio has now literally hijacked my tv and is blackmailing me for access to my viewing habits and information. If I can no longer use the tv I paid for the way it was supposed to work(without spyware or coercion" then I want my money back or a tv that doesn't demand spyware. There has never been an option or ability to turn off or reject any of the updates.NO compmany should be allowed to change the product or terms of use after purchase without consent. Forced consent isn't consent.
Business response
04/29/2024
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is regarding an update the VIZIO ** received. VIZIO has contacted this customer and has determined the ** is working as expected after the update. VIZIO has offered to walk the customer through how to operate the ** with the new update. However, the customer is unwilling to accept this offer.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************** for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am writing as a concerned consumer. My Vizio TV which I purchased JUST 3 years ago now will not show any picture. It started showing a dark area on the bottom screen, started spreading and now my TV screen is just black. I have contacted Vizio agents through chat and they said that there is nothing they could do about it since it is out of warranty.What kind of products do you sell that it just breaks down in 3 years? I have had other TVs that are still working after 10 years. This is ridiculous and shouldn't be a business moral or practice. Not only are you providing a horrible experience to your customers, this is also causing a lot of stress. If I have to spend $800 every three years for a Vizio TV, then you are obviously tricking your customers.As a consumer, I have a right to have you repair, replace, or refund my payment EVEN if it is out of warranty. I need this matter resolved or I will take this matter up further. Please contact me as soon as possible as to what you will do about this issue. Model No: V755-J04 Serial No: ***************Business response
04/24/2024
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint has been out of warranty for over a year. A copy of VIZIOs warranty can be viewed online at **********************************************. The VIZIO representative offered a rebate towards the purchase of a new VIZIO TV. The customer has accepted this offer. ******************** considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ***Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a Vizio Model No: PX75-G1 on February 26, 2020 and it had problems right away. Vizio replaced that TV, but it has continually rebooted itself for year now. I found out when going online that all their TVs suffer from the problem. This is bad business practices.Business response
04/26/2024
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint has been out of warranty for over a year. A copy of VIZIOs warranty can be viewed online at **********************************************. The VIZIO representative offered a rebate towards the purchase of a new VIZIO TV. The customer has declinded this offer. ******************** considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
04/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In February 12, 2024 I purchased a VIZIO 55" Class ******** 4K UHD LED ******** V555-J01 from Wal-Mart for $388. Ok Friday, not even 2 months later it randomly stopped working. Theres no audio/video and just a solid white light indicating power. I contacted customer service where they tried all these steps to reset it, but a soft power cycle and a hard factory reset. Nothing work. ******* told me my only option is a refurbished tv. His exact words were This is a product that has left our warehouse new, but was returned for whatever reason. (I have the chat). He then said it will take ***** business days to receive it. When asked if I had other options he said no. The sad part is it still has a return date at Wal-Mart valid through May 12th. My TV is not even 60 days old and Im getting a refurbished one as a replacement. Totally uncalled for. This is the third Vizio is just as many years that something has happened to and needed to be replaced. I guess when they say things come in theres, theyre not lying. I finally have learned my ****** and will never purchase another Vizio item again.Business response
04/10/2024
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is regarding an update the VIZIO ** received. VIZIO has contacted this customer and offered to replace the ** with a New grade **. However,the customer is unwilling to accept this offer.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************** for information and assistance.
Sincerely,
VIZIO, ****Customer response
04/10/2024
You may close this case out. Vizio was not willing to refund me. I did not want another Vizio product since their quality had clearly gone downhill. Wal Mart was willing to take the ** back and give me a refund. Its sad when the retailer is more customer friendly than the manufacturer. Thank you.Initial Complaint
03/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a brand new 55inch Vizio TV. It constantly went to a black Vizio screen and shut off multiple times a day while watching. After repeated calls to Vizio they sent a repair person. The next day it did the same thing. Then after a month Vizio replaced it with a "refurbished" tv that does the exact same thing. I am at my **** end with this company and these horrible products. I have spent countless hours on the phone with customer service only to end up in the same situation with these products.Business response
03/29/2024
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number *******. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
03/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a Vizio tv that ended up being unable to connect to our internet. Vizio replaced my first tv for me only to have the same issue. At this point I wanted a refund of the $128 used to purchase the tv. Vizio insisted the problem was on my end (internet issue) but decided to send me another replacement tv (2nd replacement, 3rd tv). Mind you, I now cant return the tv to the place of purchase since the serial numbers dont match due to being issued a replacement tv the first time. I was told by support, that if this 2nd replacement tv and 3rd overall wouldnt connect to our internet then I would finally be issued the refund. It takes 3 issues before we can start the process. Well that was a lie, I got the run around again on how this was our fault and not theirs and that I was stuck with the tv and will have to eat the purchase price for it. I do want to make clear we have around 20 electric devices hooked to our internet wirelessly and ZERO have any issue whatsoever in connecting. I am willing to mail back the tv to Vizio, all Im asking for is a refund of the $128 purchase price. One of the worst runaround, customer service experiences Ive encountered.Business response
03/28/2024
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that upon review of the complaint VIZIO has determined that this complaint is covered under VIZIOs warranty. VIZIO has contacted this customer and is working on a resolution with the customer. A copy of ********************* warranty can be viewed online at **********************************************. VIZIO considers this matter closed.
At VIZIO,the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a Vizio ** and I'm no longer able to see the local air ** channels. The ** worked ok at first then when they send their software updates it throws the ** out zinc with programming. I used to watch local aired ** channels and now their new "Watch Free" up has blocked them from view. In addition, their software updates don't work. My ** remote is not able to do simple tasks such as raise volume or change a channel. There is also a long pause when trying to change a channel or increasing the volume. My Vizio ** went from working ok to a head ache. I've spoken with customer service. They tried to help but their help did not fix the problem. Their constant software updates keeps throwing the ** out of zinc. I don't what this **. I want my money back.Business response
03/25/2024
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has been unable to reach the customer regarding this matter.
Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ***Initial Complaint
03/12/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had my Vizio ******** since 2019 and everything was working on and off for a while ok. I had unplug it many times since the picture was stuck and was not coming up. Now this past week the TVs picture went out and never came on. I have two older None Smart VIsio TVs and are still working strong. This should not be happening. I called customer service and three managers called me and I had returned their call and email but no responses yet. Not buying any more of their products and will be telling my friends and family to do the same thing.Business response
03/15/2024
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has been unable to reach the customer regarding this matter.
Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Customer response
03/15/2024
I did respond back and responded to their email that was send to me yesterday. They did not respond back and I send them my information about what is happening with my TV. This is unacceptable by their part. They dont want help me as it seems.
below is what I had send to them and I am hoping they will honor this and that will replace or fix my TV.
Dear Sir or Madam
The reason I am contacting you is because my Vizio tv broke down. It has sound and no picture. I spoke to someone at customs service and she told me that because of the tv out of warranty it wont be covered.
I have two other Vizio models that are not smart TVs and they are working till this day. So this should not happening to to a well kept tv.
I read online that there are issues such as mine that the TVs picture goes out and sound remains. I am not satisfied with this. Three managers called me and the last one called and her name is **** that she would close the case.
So, I believe that my tv should be fixed and it cannot be fixed it should be replaced of the equal value.
I have attached a picture of my serial number and model number. It is 43 inch big screen smart TV.
Thank you
Sincerely
**************************;Business response
03/24/2024
Dear Better Business Bureau ******************************************** **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has been unable to reach the customer regarding this matter.
Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Customer response
03/25/2024
they did not respond me on my email and they should give me a response to resolve this in case they can not call me to call them. I have a young baby at home and dont know when they call.
all I ask is to be fixed or replaced or money refunded since TVs should not break that earlier in 5 year frame line. I have older none smart Vizio TVs and they are still working fine.
they have my email *******************
Thanks
sincerely
**************************;Business response
05/28/2024
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint has a out of warranty for four years. A copy of VIZIOs warranty can be viewed online at **********************************************. The VIZIO representative offered a rebate towards the purchase of a new VIZIO soundbar.The customer has declined this offer. ******************** considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ***Business response
05/30/2024
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO has determined that the VIZIO TV in question in this complaint has a out of warranty for four years. A copy of VIZIOs warranty can be viewed online at **********************************************. The VIZIO representative offered a rebate towards the purchase of a new VIZIO soundbar. The customer has declined this offer. ******************** considers this matter closed.
At VIZIO, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ***Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My husband and I have purchased three Vizio **s in the last 2 years and have been very happy with the quality. Only in the past few months have our children been accessing apps on the ** that we have not been wanting them to. Unfortunately, there is no way to delete apps like ******* from these **s. When I reached out to Vizio via ********* I was answered with you can remove apps from the home screen, but you cant delete them. When I responded that that does not keep my children from accessing it with voice command, no one responded and it has been weeks now. I have requested to have parental controls available to lock down apps with a passcode and no response. Instead, we were forced to agree to a terms of service that no one over the age of 13 should use their services and if they are 13, by agreeing they are saying they have spoken with an adult prior to agreeing. How can a 13 year old legally agree to this?! I am beyond upset that this company only cares about covering themselves legally than actually taking care of their current customers needs. All I want is passcode protected apps! It literally says in their website entertainment for everyone. But then you have to agree to these terms to use their **s now after I contacted them about my concerns. Please help us moms out! We only want to protect our children!Business response
03/17/2024
Dear Better Business Bureau ******************************************** **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has been unable to reach the customer regarding this matter.
Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
NEVER buy a Vizio Smart TV.I bought one a little over 4 years ag and have had nothing but trouble since day 1.It will suddenly cut off on its own and not restart until you unplug/re-plug it back in.Some apps lag horribly on this TV while working fine on other TVs in the house.This last time it cut itself off, I finally got it to cut back on just to find the screen stating SmartCast Home not Available.I went to Vizio Support and followed all the instructions to fix this issuefollowed them three times to no avail.Finally I reached out via text. They had me go out and buy a Flash Drive, download the update from their website to the drive and plug the drive into my tv for a manual update.It went through the entire process, powered itself down and back upand looped right back into the updating scroll bar againand againand again. This went on for about an hour. It finally stopped looping but still shows SmartCast not available.I reached back out to Support just to be advised that my factory warranty has expired so theres really nothing they can do. Advised me to reach out to my credit card company if I bought it on credit (I did not).So basically they made a tv that crashed after one of their updates and they unapologetically are advising that, oh well, I will need to buy a new TV to replace a four year old tv.If you dont make products that last then you can ensure that your success is short-lived and that your business will also not last.Thanks for the non-help Vizio.Rest assured that I will not be purchasing anything with your name on it again.Business response
03/15/2024
Dear Better Business Bureau Representative:
VIZIO, **** (VIZIO) is in receipt of the Better Business Bureaus (BBB) notice regarding complaint number ********. As always, VIZIO takes any complaint reported to the BBB very seriously.
Please be advised that VIZIO cannot fully investigate this complaint without additional information from the customer. ******************** has been unable to reach the customer regarding this matter.
Again, VIZIO cannot further comment on this complaint without the above referenced information from the customer. At ********************, the quality of our products is very important to us. We rely on and appreciate product feedback from our customers and encourage anyone who has questions about or problems with our products to contact us at ******************************************* for information and assistance.
Sincerely,
VIZIO, ****
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430 total complaints in the last 3 years.
108 complaints closed in the last 12 months.