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Find a Location

First Foundation Bank has 32 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • First Foundation Bank

      18101 Von Karman Ave Fl 7 Irvine, CA 92612-1012

    • First Foundation Bank

      1599 W Main St El Centro, CA 92243-2211

    • First Foundation Bank

      10850 Wilshire Blvd Ste 100 Los Angeles, CA 90024-4344

    • First Foundation Bank

      3580 Pine Ridge Rd Naples, FL 34109-3928

    • First Foundation Bank

      500 Ala Moana Blvd #2A Honolulu, HI 96813-4920

    Business ProfileforFirst Foundation Bank

    Bank
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    2.33/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    First Foundation Bank has 32 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • First Foundation Bank

        18101 Von Karman Ave Fl 7 Irvine, CA 92612-1012

      • First Foundation Bank

        1599 W Main St El Centro, CA 92243-2211

      • First Foundation Bank

        10850 Wilshire Blvd Ste 100 Los Angeles, CA 90024-4344

      • First Foundation Bank

        3580 Pine Ridge Rd Naples, FL 34109-3928

      • First Foundation Bank

        500 Ala Moana Blvd #2A Honolulu, HI 96813-4920

      Headquarters
      18101 Von Karman Ave Fl 7, Irvine, CA 92612-1012
      BBB File Opened:
      7/7/2020
      Years in Business:
      12
      Business Started:
      5/3/2012
      Business Incorporated:
      5/3/2012
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Business Management
      • Ms. Nancy Smith, Chief Compliance Officer
      Contact Information

      Customer Contact

      • Ms. Nancy Smith, Chief Compliance Officer
      Additional Contact Information

      Phone Numbers

      Website Addresses

      Industry Tip

      BBB Tip: How to choose a new bank or credit union

      Customer Complaints

      3 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/24/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      I filed a complaint with customer service at ********************** main line and spoke with ********* who told me that I would receive a call from ******* a supervisor. I went into the ******** location: ***************************************** Let me tell you I have been a customer for years and after my visit on 04/23/2024 in the after noon with the vice president **************** was appalled at her telling me in a corporate way that my business doesn't mean anything to first foundation. She was unwilling to waive the rush fee for a debit card to my checking account for a debit card that I didn't receive. I also spoke to your regional manager whos name was ******. She had the same demeanor of unhelpful disgusting energy that ******* had as well. Considering the mission and values on the wall of the bank. I'm truly appalled those just seem like words on a wall vs. actually meaning to execute them. i closed my checking account and considering my savings next.
      Read More

      Customer Reviews

      3 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Ahuda G

      5 stars

      09/26/2023

      Update 9-26-23 I have now used them for several days, and it gets better and better and better. They have every single thing I ever wished for in a bank and then some: Savings with fantastic rates, checking with a perfect bill paying app, easy app for depositing checks, various methods of verification so if for some reason you cannot receive texts or calls you can still get in safely but without spending hours. On top of which, when I called customer service on three different occasions I got someone almost immediately and they extremely pleasantly and efficiently answered my questions.I think I died and went to heaven. WOW!!!Original review: I am ditching *********** 360 for making my life a living h*** over the last month when I tried two very simple tweaks to my account.Searching for banks online, I found I could get a much better return than theirs as well. First Foundation Bank had all the functionalities I wanted, a savings account with a terrific interest rate, a checking account with bill paying, and the ability to operate without a mobile, if so desired.So I decided that it would be worth the lengthy application and approval process described in some reviews. Imagine my surprise when I opened two accounts plus added a joint holder and my church as a beneficiary (the two things I tried to accomplish with *********** to the point of going insane) in exactly three minutes! WOW!!!!What a joy!

      First Foundation Bank Response

      09/28/2023

      Thank you for sharing your experience with our online account opening process. We are pleased you found it satisfactory and easy to use. At First Foundation, our mission is to enhance the wealth and well-being of our clients through a comprehensive suite of integrated services. Your feedback helps us on this mission.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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