Business ProfileforCity Grounds

Hi ****,

We appreciate your feedback. 

We wish there was something further we can offer in the situation. Currently we list the signature requirement at check out and include it in our policy page as well. We force the inclusion on this as a bicycles boxes are easy targets for porch pirating and understand that they can be in demand for theft in general. In the event a bicycle package is reported as delivered but not on location, there would be no form of reimbursement able to be provided to both us or the customer as package delivery would be seen as correctly completed. The requirement of signature is a safety precaution to ensure you rightfully receive your product as agreed upon by purchase. We acknowledge this can be an inconvenience for some many but given price of products and security, we are left with little option.

There may be some confusion as we are not going to be charging anything additional. Once received back to warehouse, we will be issuing a refund less the shipping costs accrued during transit.

We provide competitive discounts on products and shipping rates but are unable to factor in additional services outside of the delivery agreed upon through checkout. As three delivery attempts were performed and no request was made to have the package held at local shipping facility, the failure in delivery falls upon yourself. For this reason, we are unable to cover the shipping expenses accrued and will deduct them from the reimbursement.

If you wish to still receive a reshipment on product, you will require to replace the order all together.  

We hope this at least sheds some light to policies listed on our site and expressed over phone call to customer support.