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ComplaintsforBoot Barn Inc
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/31/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I never received my order from almost 3 weeks ago!!!!!! Boot barn hasnt been helpful at all!!! I want my refund!!! *** never answers calls or helps and they said it was lost. I want my refund on order BB04927565Initial Complaint
10/26/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a pair of boots from the Boot Barn - Order number BB04919938 online. When I ordered, they gave me an option to "ship to store and I would be discounted $***** upon checkout". I went through with the purchase and did not get discounted $*****. I went to the store to pick up my purchase and asked the sales clerk and she said that I should have received an email with a ***** dollar credit on my next purchase. I told her that was not what was advertised. She said there was nothing else she could do to help me. Today 10/26/21, I called the Boot Barn number that is on my receipt - **************. That number is supposed to be for customer service. The person who answered said that they wanted to sign me up for a program for $1.95 and give me an hundred dollar voucher. I told the woman I did not want the voucher and that I only wanted to talk to customer service at the **********************. She would not transfer me to them unless I bought this other program -which I refused. I asked for the direct line and she gave me a number that went to AAA - ************. I am very upset and this is very misleading and false advertising by the Boot Barn. I would like to receive my ***** credit as was promised for shipping to the store. I want you to know about it as I would hate for some other person to be taken advantage of. Thank you,Initial Complaint
10/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My order was supposed to arrive days ago!! Order BB04927565 Boot barn is now saying I have to wait on a *** claim, this was a gift for a friend and now she wont get it. I want my money back!!!!!!Initial Complaint
09/18/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On September 15th I attempted to purchase a wallet from Boot Barn online for $53. My card was declined. I called my bank to find out why and was told that I was charged twice for the wallet I was never able to purchase. I called Boot Barn and they told me that there was no order on record for me. My bank has filed a complaint against them.
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Customer Complaints Summary
45 total complaints in the last 3 years.
13 complaints closed in the last 12 months.