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Complaint Details
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Initial Complaint
12/10/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I ordered two products on Dec 1st and paid for expedited shipping to the **. I received the invoice stating I would receive a further email when the products shipped and that they were due to arrive Dec 5th/6th. The money was immediately taken from my account. The goods have not been shipped to me by Dec 10th. The Seller will not respond to any of my emails and doesnt pick up the phone. I can only assume this is a fraudulent transaction given they have received payment but have not sent the products. I am looking for a refund.
Business response
12/11/2024
Dear Andie,
Sorry for your delayed order. We serve our UK customers from our UK website: **************************** , so I issued your full refund from our US store and I hope that you would place a new order with us on our UK store.
Thanks again and have a wonderful dayInitial Complaint
07/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The only time I heard from Icowhides is when I contacted you. I received the return label with in a few days. I sent the product back June 23rd. I still have not received anything from them. They have not returned my money nor have they returned my calls or emails. I did receive an email from you. Yes I said I was satisfied with the result. Sending the product back. I didn't think I would not receive a refund, so here I am again. The sad thing is that they have a wonderful product.invoice # *****Business response
07/18/2022
Sorry for the delay. We were not able to locate the returned item. Your refund has been issued.
Thank you
Initial Complaint
06/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This is my second order from iCowhides. First was fine, no complaints. The second order..... the cowhide isn't the color I expected. All I wanted to do is exchange it for a color closer to the one I chose. I can't an answer from the phone or return calls. I can't even get an email to go thru. Very frustrating. At this point I am not even sure I want an exchange. They have a beautiful product and really crappy customer service.Business response
06/23/2022
Dear ******,
I'm very sorry about your experience. We take calls and emails and chat messages everyday, I'm sorry and I don't know how we have missed your requests. I just went ahead and sent you a return label so you can return the product for a full refund.
Thanks again
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.
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