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Complaint Details
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Initial Complaint
07/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The only time I heard from Icowhides is when I contacted you. I received the return label with in a few days. I sent the product back June 23rd. I still have not received anything from them. They have not returned my money nor have they returned my calls or emails. I did receive an email from you. Yes I said I was satisfied with the result. Sending the product back. I didn't think I would not receive a refund, so here I am again. The sad thing is that they have a wonderful product.invoice # *****
Business response
07/18/2022
Sorry for the delay. We were not able to locate the returned item. Your refund has been issued.
Thank you
Initial Complaint
06/22/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This is my second order from iCowhides. First was fine, no complaints. The second order..... the cowhide isn't the color I expected. All I wanted to do is exchange it for a color closer to the one I chose. I can't an answer from the phone or return calls. I can't even get an email to go thru. Very frustrating. At this point I am not even sure I want an exchange. They have a beautiful product and really crappy customer service.Business response
06/23/2022
Dear ******,
I'm very sorry about your experience. We take calls and emails and chat messages everyday, I'm sorry and I don't know how we have missed your requests. I just went ahead and sent you a return label so you can return the product for a full refund.
Thanks again
Initial Complaint
02/22/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I have ordered two cow hides from icowhide.** on January 29th 2022. Both cow hides have imperfections I cant accept (cuts, bald spots and scratches). I requested return labels for both items but received only one for CAN18325 order. I returned this order and received a refund.I still havent received a return label for my second order CAN18324.I sent number of emails to ****************************** and ********************************* requesting return label for this order but no response. I tried calling their number many times, left a VM but nobody is answering.Initial Complaint
01/31/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
-I purchased a cowhide online from icowhide (Order CAN18189) January 18, 2022 -I recieved the item January 26th, 2022 -on January 26th I opened the box and the cowhide was not the same cowhide I ordered -on January 26th and the 28th I sent an email to icowhide returns as per their website instruction and requested a return label to be sent to me and I recieved no response -On January 29th, 2022 I called the phone number ************ and requested they contact me and advise asap when a return label would be sent to me. I recieved no response.Business response
02/01/2022
Dear valued customer,
We are very sorry that we have not been able to respond to you. We are facing staffing issues at the moment in our ****** office. Please rest assured that we will very soon send you your prepaid return label and full refund when the hide is returned.
Thanks again for your understanding and patience as work to resolve this.
Thank you
Customer response
02/02/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
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4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.