ComplaintsforFarNorthReview

• Initial Complaint

  06/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I started with Dandy in May 2023 with promises of deleting negative reviews within a few months. We laid our our expectations and were told they were doable. When we reached the 6 month I reached out with concerns about how they weren't performing how I expected them to, and the amount of reviews removed were much lower than I wanted. Their response was I should wait until it's closer to the 1 year **** and I'll really see a difference. We get to the 10 month **** and they drastically under performed, and definitely oversold. I asked to cancel the account once we got to the 1 year **** and they said I had to hop on a call with someone. I get on the call and this person tells me that the reason this isn't working is because I need to add their QR code to receipts and put it around my restaurants in order for people to want to leave us more 5 star reviews. I told them that on the initial sales call I had told them I did not want to do that, and that what they're trying to do now and give me positive reviews, but not remove the negative ones like they promised. We go back and forth for a while and they tell me my account will be cancelled on 5/16, and I have an email confirming that. It's not June 27th and they have charged me for 5/20 and 6/20. This was such a horrible experience, if you are considering using this company please do yourself a favor and STAY AWAY. There are plenty of other reviews that are similar to mine so it's clear they do this regularly.

  Business response

  07/05/2024

  Good morning,
  I wanted to reach out to you this morning after having reviewed your account and case. I firstly do want to say that I am sorry for any stress or confusion that has been had in this situation. I will be reaching back to you directly via phone as well to address this further. I do se we had removed over 50 negative reviews for you prior to the account being cancelled, and we would love to find a way forward that allowed us to help serve you further if ever possible. While we can not promise what is removed due to that decision being in the hands of the review site, we do exercise every commercially available option to do so. I hope that when speaking together we are able to ensure both your satisfaction, and a way to assist your business the best way possible. It is my mission to make sure you are not just protected against negative reputation but generating positive reputation as well so that you rank higher to generate more revenue. 

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My company signed up to use Dandy's services in December of 2023 and signed a month to month agreement at $450/month. In April of 2024, we decided that we were going to terminate the contract because we didn't feel like they were delivering what they promised. After multiple emails and phone calls to representatives over the course of two weeks, I finally got an appointment where I'd be able to speak with someone that would be able to deactivate the account. After a long discussion with her where I consistently let her know that we didn't want discounts or any other services, she let me know that my final billing date would be May 15th and that my account would then be deactivated on June 15th. On June 14th, I called Dandy's customer service line to confirm that my account would be deactivated the following day and they confirmed it. On the 17th, I saw that Dandy took another $450 out of my bank account and all of the services were still active. I sent an email demanding a refund and didn't get a response. I called on Monday, demanded a refund, and was told that they'd have to talk to their billing department and call me back to see what could be done. On Wednesday, I called again and got the same answer. On Friday, I let them know if I didn't get a call back by the end of the day we'd be filing a lawsuit on Monday, and still didn't get a response as to why my account had remained active and was still being charged. After reading other BBB complaints, this fraudulent behavior seems to be a common issue.

  Business response

  06/24/2024

  I have reviewed your account with the team here and I apologize if the process was not complete. I have immediately reviewed the account, issued refund, and confirmed cancellation has been complete. There had been two separate tickets open and billing had not actioned the cancellation due to only seeing the previous ticket. I will be reaching out to you directly to confirm and if you have any additional questions or concerns please to let me know. I will be addressing the team directly on this matter and corrective actions will be taken. 

• Initial Complaint

  05/29/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They broke Colorado laws and have cost me thousands of dollars due to it. No response has been received in action to remedy. I will be proceeding with litigation as well.

  Business response

  06/06/2024

  Good Morning, I have reviewed you case and see that the team has already cancelled your account. There was no violation in reference to service, contract or billing. I want to apologize for any stress or confusion. The team appears to have offered you a credit and partial refund and we still stand behind that offer if you so choose to accept it. The services much like other service contracts do continue until cancelled in accordance to the cancellation policy. I understand you are busy and some things can be missed, and for that the team did get approval to work with you in way of credit or refund. With the account being cancelled, if you do choose to accept that, please do not hesitate to call and we will assist you in this matter further. 

• Initial Complaint

  05/23/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Our company, ******************************************, entered into a month-to-month agreement with Dandy (getdandy.com) in May, 2023. We attempted to cancel the agreement according to the terms of the contract on January 31, 2024. Dandy has refused to cancel the agreement and continues to process the monthly fee. After repeated attempts to contact Dandy (including management), they have refused to respond, even through there customer support team.

• Initial Complaint

  05/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Starting in July 2023, we have been receiving a deluge of unwanted solicitation through our Medical Clinic's website by a ******************************* claiming to be part of Dandy, offering to somehow delete bad reviews on our social media sites. As of 2024 the message frequency is intensifying; the email this person is using was modified to circumvent our spam filter and I have responded asking to politely refrain from soliciting on a medical website as this is interfering with patient/client outreach. We need them to cease and desist or this will escalate very quickly.

  Business response

  05/06/2024

  Good Morning,

  I am so sorry for this. I have met with out outbound emailing team while also reviewing internal systems. I have ensured this was corrected, met with leadership as well as marketing, and have made certain that this matter will not occur again. I appreciate you bringing this to my attention as I was not aware previously. This is not the intent or experience we want for people we are reaching out to and if there is anything more I can do beyond resolving this matter do not hesitate to reach out to myself or our support team.

• Initial Complaint

  04/24/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Sept 2023 I signed a month to month contract on behalf of ***'s Auto Sourcing. I paid $350.00 for the coming month of October plus a initial start up fee of $199.00. I was then billed $350.00 in October, November and December. On December 21th, I requested a cancelation of their services. I have sent numerous emails and made telephone calls requesting cancelation. I even attended a conference call March 28th, at their request to get refunded and stop future billing. I have other documents to supply but cannot uploaded due to the 5MG requirement for uploads. I am requesting all charges from the cancellation request date be refunded and I would like to make sure that no future charges are billed. The request is for $1400.00.

  Business response

  04/29/2024

  Good morning. I am terribly sorry for the mixed communications and failures here. I have gotten into the case over the weekend and where some people who are no longer with us did not pass on information, and expectations were not met I want to let you know I am addressing those matters. I see that the support team and customer experience team had met with you and were unable to provide a remedy to the matter, I have met with billing this morning to ensure the account has been canceled, and that your refund is processing at this moment. If there is anything more we can do for you please do not hesitate to reach out. Again I am sorry and I hope that this resolves the matter. 

• Initial Complaint

  04/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I have been receiving spam emails from a company claiming to be "GetDandy". I have tried unsubscribing from the emails, but the unsubscribe link only takes you to a form to complete where they can gather more personal information.I did complete it with blank information but included the correct email, however I am still receiving multiple spam emails from this organization. They do not appear to be a legitimate organization and may be a scam operation.

  Business response

  06/07/2024

  Hi, I first want to say sorry for the unwanted emails. I have reached out to you via phone as well. I have gotten this to our marketing team, as well as engineering to make sure the issue is corrected. I do apologize for the instances and errors on our end. There are some processes that are being reworked and from time to time there a things that do not work as intended. I assure you I have escalated and resolved this matter internally, and if you have a moment to return my call that would be great as well.

  Customer response

  06/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  04/21/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I'm sharing my harrowing experience with Dandy Inc in the hopes of sparing others from falling into the same trap. What started as a quest to enhance my business's online presence and improve / automate marketing initiatives turned into a nightmare of epic proportions.Dandy Inc's AI service, which claimed to manage ****** reviews, turned out to be a disaster. Instead of professional responses, it generated nonsensical gibberish, damaging my business's reputation irreparably. Despite numerous attempts to seek help from their support team, I was met with nothing but silence and empty promises.Attempting to cancel my account only added insult to injury. Dandy Inc made it nearly impossible, dodging my requests and continuing to charge my credit card without authorization. What's worse, they had the audacity to blame me for their shortcomings, pushing unnecessary upgrades and treating me like an ignorant fool.I hired other services from them and none of them delivered. They can't provide any data or dates as to when a user can expect to receive a service. This means that if I didn't dispute my credit card, they would basically charge me and deliver nothing FOREVER! They continue to charge my card event though I have asked them multiple times to cancel my account over video chat and email, for months! The merchant processor that supports them should be charged with a crime as well. My experience with Dandy Inc has been nothing short of a nightmare, and I wouldn't wish it upon anyone. That's why I'm urging others to steer clear of this deceitful company. Don't let them turn your dreams into a nightmare like they did mine. Stay away from Dandy Inc at all costs.

  Business response

  04/22/2024

  Good morning, as you had requested your account has been processed for cancellation. I wanted to start with getting that part out of the way. As it pertains to product, you have stated you hired another company to do the same thing we are doing, and attributing all success to their process. Where that is your choice, it does not make a lot of sense. We have actioned our team with all features to assist you on this account. From the screenshots you have provided it appears you have omitted the responses from our teams across multiple departments who have been helping you. We are more that willing to assist you, but there are in fact limits to what we can do and those are outlined in the contract as well as the terms and conditions. If you would like to reach out to support we are more than willing to discuss this matter further, but at this time we are honoring your cancel request even though you are still in contract as a good gesture. 

• Initial Complaint

  03/30/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Constant email harassment even though we have told them to stop. They create new email addresses with slightly different spellings to evade email blocking. Criminal.

  Business response

  04/11/2024

  I am very sorry for the most recent email. There was an error where a old campaign data was accidentally referenced. This have been corrected with all teams and also brought to the attention of the **** I have met with all team members working with outbound communication and assure you this has been resolved internally. Thank you for bringing it to our attention, and again I am sorry for the error. 

  Customer response

  04/11/2024

  Using shady tactics to continue to harass already shows you cannot be trusted to do anything.  This will serve as your official Cease and Desist.  Any further contact, either directly, or through third parties, while result in civil actions commencing.

  Business response

  04/11/2024

  Again I will apologize, it was a mistake on a marketing email. There have been no intentions to harass you in any way. I hope you see we have taken the matter seriously and addressed it fully. Any correspondence has been with the intent to let you know we have addressed this. As you too operate a business you can understand mistakes happen,  I hope we can agree that this was a small matter to resolve and that if you have further concerns you can contact me directly. 

  Customer response

  04/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  03/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  In March of 2023 I signed up for this Reviews removal service and and sorely disappointed. I was promised they could remove lots of reviews and in a year they have only removed 2. I have called and emailed multiple times to cancel the account. Once I was promised by the supervisor 3 months free service so they could focus on my page to get back on track to expectations. After that time period I was also told we would have another meeting to see the results and discuss them. This never happened. I called again in November to cancel the account and ensured there were no charges. Instead they charged me for *** to current without consent after being told the account was cancelled. I've now called again and have a meeting a week out with the supervisor to cancel the account again. Lets hope they get the picture this time the service is trash. They promise anything you want to hear to get the contract and then basically fail to do anything you can do yourself.

  Business response

  04/01/2024

  Good afternoon,

  I have reviewed your case internally with all teams and wanted to get back to you today as it was the earliest I was in office from your communication over the weekend. I have found that there was in fact a credit given in Aug 2023 of 3 months billing value, and this was accepted based on an account review. As stated in that call as well as in your contract we do not guarantee removals and that is not what we sell, as we are a software as a service company and we provide a platform of reputation management tools. I understand your frustration but I also see that you had not attended the follow up gmeet from the credit given in Aug 2023. With that the account services had continued to be rendered and we did not hear from you again until Jan 2024. With that being said, I reviewed the emails and calls from that point and support had offered to assist you and they highlighted the 30 required notice for cancellation. I have the account process and cancellation set. If you have any further questions please do reach out to support and I will work with you further directly. 

  Customer response

  04/01/2024

  January to ***** is way more than 30 day notice to terminate the service. I have been charged since January and am requesting a refund of Febuary, March and ***** billing cycles and you agree I requested termination in January but that request went unanswered. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩