ComplaintsforFarNorthReview
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Complaint Details
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Initial Complaint
04/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
This company has emailed me many times offering their services which I expressed we are not interested and Ive clicked on the unsubscribe button and emailed them to remove from their contact list. They keep insisting to offer their services even after I asked them to stop. I emailed them requesting to stop all communication and they acknowledge I would not be contacted any more but ******** keeps sending emails and I want them to stop harassing our business. I have attached a screenshot of the email thread and screenshot of their response. As of yesterday April 8th ******** emailed again.Business response
04/10/2023
Hello,
As requested we have sent this to our internal marketing team to remove you from all further correspondence.
We apologize for the inconvience. The process to remove you should take 2-3 days.
Once you see you have not received any more correspondence from us kindly let the BBB know this is resolved.
Thank you,
*****************************
Initial Complaint
03/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We started using Get Dandy last year for a six months trial to discern if their services warranted further use, it didn't. After four months we had one derogatory removed from all review services. We explained we were not satisfied with the results and explained after the initial period we would cancel. They suggested to extend 30 days beyond our service suggesting these were critical days to *****************. Nothing happened and we called and wrote to end service. We were charged an additional month so we asked our bank to place them on a hold. After six months they used a different corporate name to take two more payments suggesting that our account was never actually closed because we weren't off boarded so we owed them money. They also suggested they would be seeking collections for these additional months. THIS COMPANY IS FAKE AND IS IN BUSINESS TO RUN CREDIT CARDS AND PROVIDES NO CREDIBLE SERVICE WHATSOEVER.Initial Complaint
01/19/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Hello,I am the administrative assistant for a restaurant group. We began receiving contact form submissions through our websites at all three restaurants from ***************************** at GetDandy. We have repeatedly requested to be removed from her contact list, we have unsubscribed and contacted their support team. We still receive a multitude of these contact form submissions, sometimes multiple a day, but always at least several a week. It's frustrating, as we can't filter it with normal email spam blockers.Initial Complaint
11/03/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Dandy *** continues to spam us with unwanted emails addressed to other companies. We want them to stop emailing us.Initial Complaint
09/15/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I hired Review Vio.com now Get Dandy.com in March 2021 to remove negative online reviews. By July of 2021 no reviews had been removed. I asked them to provide details on what they have done or refund my money and cancel my subscription. Neither were done. I have periodically reached out to them and their customer service to cancel and refund and nothing has happened. My correspondences are being ignored. Ive reached out to Get Dandy.com and they too are ignoring my requests. I would like ALL charges refunded since we started back in March 2021. They continue to charge my credit card every month for $234.Initial Complaint
08/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I signed up with this company, which promises to get fradulent/unfair negative reviews removed from companies social media profiles. They suggest two months to see traction on the account. I called after three months to cancel because not a single review had been removed. They told me they would pause billing and escalate the challenges. In the meantime, they only paused billing for one month and then billed me again for this past month. Still no progress on my account. I have spent approximately $550 for nothing. I then demanded cancellation and they said they require 30 days notice in writing. I'm 20 days away from the auto-renew date with no way to remove my credit card from their system. I have written to request cancellation and let them know I would be contacting the BBB. I'm over 10 years in business and it is clear to me that I was taken in by a very shady operation. Thank you for any assistance you can provide.
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Customer Complaints Summary
68 total complaints in the last 3 years.
36 complaints closed in the last 12 months.