Reviews

Review Details

• Review fromEddie C

  Date: 04/18/2025

  1 star
  Customer ********************** is of no help. I sold a car that had a toll sticker. I removed the car toll road account on the day I sold it on *** website. I was still charged for a toll that was out of our area. The supervisor explained that removing the vehicle transponder from their website does not guarantee I won't be charge even after I sold the car. The representative even told me to take the sticker off the vehicle and call their office to make sure. The supervisor, Kimleah, told me that they cannot reverse any charge on my account. I felt rip off by this company. Be cautious dealing with them.

• Review fromGloria J

  Date: 03/05/2025

  1 star
  PREDATORY! Make sure you read the fine print. I was charged numerous times for a transponder sticker, even though I removed the vehicle from my account.

• Review fromNina B

  Date: 02/11/2025

  1 star
  ******. I signed up for this service specifically for the rental car I had. Theres an option to sign up for a personal vehicle and a rental. Obviously I chose the rental car option as I dont live in **********. Somehow my account got set up as a personal vehicle and I started getting charged for tolls for the rental car weeks after Ive returned it. When I called customer **********************, I was told that due to the rental agreement of it being a personal vehicle they are not liable for any charges made on my account and refused to refund.

• Review fromApril H

  Date: 01/13/2025

  1 star
  I keep getting text messages saying I owe FasTrak Lane and if I dont pay then legal action can be taken issue is I live in ****** not **********! No number I call for customer ********************** works and Im beginning to get frustrated.

• Review fromDean T

  Date: 12/14/2024

  1 star
  I dont have enough words to review about this agency. They are just a cheating agency to rip off customer and violate the civil right of people. Hope some one will sue this business for violating the civil right of people.

• Review fromLiz T

  Date: 12/02/2024

  1 star
  They charged me for a toll someone obtained using an old license plate number. I sold that car to my mom and dmv changed the plate number. Had no clue I had this account from years ago. Called them and they said I had to pay someone else’s toll since it’s my responsibility to remove license plate from account. So I removed car and had to pay someone else’s toll to close this account. Make sure you don’t leave any license plates on this website.

• Review fromBruce D

  Date: 11/08/2024

  1 star
  They sent me a toll charge for a vehicle that was approximately 700 miles away from the location at the date specified. I don't even know exactly where this toll highway is, nor have I ever been there. I could overlook it as a simple mistake, but the aggressive approach and ridiculously escalating fines make this look more like a legally approved scam. It is a PITA to challenge, and they do not provide an online option. The appeal is mailed, at my expense, but I have little faith that this is the end of the issue. It would be much less of a hassle to simply pay the fine ($8.57), but I will not give in and play their game. The $8.57 escalates to $108.57 in 2 weeks, and then in another 4 weeks they say they will place a lien against my vehicle. A lien over a toll highway?How in the world does the State of California allow this practice to continue?

• Review fromMichael K

  Date: 10/08/2024

  1 star
  Get your transponder from anywhere else but these people! I bought an active transponder with a form of payment on file. They didn't bill me because I wanted a notification for each toll, and for whatever reason, they implied that I didn't want to get billed automatically. I run a rental business and I need to know when someone causes a toll to be charged so I can ask for reimbursement. This wasn't a problem with ****** until they went out of business and I was forced to buy a transponder directly from thetollroads. I bought one from AAA from Metro Expresslanes for $40 including $40 in toll credits and told thetollroads to shove their transponder. I have over $200 in violations for only 4 tolls that weren't even theirs and I can't renew my vehicle registration until they're resolved. Since this is a private company, they aren't exempt from small claims lawsuits.

• Review fromSimona A

  Date: 08/27/2024

  1 star
  Negative stars. This agency operates in a very deceptive and predatory manner to basically steal money from toll road users. They do not send a timely bill or provide enough time for users to pay the toll fee for those without an account. Instead they only give 5 days to pay online (no bill sent, no reminder) then they hit you with a $150+ fine. Then when you go to pay they don't show you everything you owe and don't tell you when you haven't paid the full amount. They should be investigated and audited.

• Review fromAaron S

  Date: 08/12/2024

  1 star
  Ive been a customer with an account for over 10 years. It was fine because we were able to choose our OWN amount to automatically charge us to replenish our account whenever it falls to a certain level. Where we live, the toll comes in handy so we used it often. Now, they changed it without proper warning that THEY will be choosing the amount to their liking to charge and replenish accounts and you have NO say in it. They chose $250! Every time our account fell down to $40, they automatically charged us $250. That alone is extremely unethical. So I deleted my card on file and used up the rest of the funds I had in the account and decided to pay as we go. A few months after we used it up, they tried to charge me $20 for them closing my account without my consent or warning. On top of this, now that they got rid of pay at booths, they expect you to remember the tolls you took, look up their website and pay the toll within FIVE days! If not, you get billed for the toll PLUS $60+ penalty. So your $4 toll charge will turn into over $60. How this legal or acceptable? Its completely unethical. Who is running this company? They are absolute thieves. Until they change their ways, I will not be using the toll roads and I will tell everyone I know to stay away from them.